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Hilton Birmingham Metropole Hotel

Agoda.comUS$91*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$100*
US$91*
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US$92*
US$92*
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Hilton Birmingham Metropole Hotel
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5,090 Reviews from our TripAdvisor Community

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Showing 4,991: English reviews
Bristol, United Kingdom
Reviewed 23 February 2016

I recently stayed at the Hilton with my wife and had a excellent stay. When we arrived at the hotel we was made to feel extra special by being offered complimentary parking in the vip car park by the man on the gate, and was offered a hot drink from the Costa coffee. On the evening we had a excellent...

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Helpful?
1Thank Daniel C
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear Daniel Thank you for your comments. It's great to see you had such a fabulous stay and were made to feel welcome by our friendly team. We hope to see you stay with us again and thank you for your recommendation. Kind regards Patrick Stapleton General Manager

London, United Kingdom
Reviewed 23 February 2016

I've stayed at this hotel many times & have no reason to complain about anything. The restaurant has choices for everyone as has the fully stocked bar. The leisure centre is the perfect place to unwind after a hectic day. The staff are very courteous and helpful throughout the hotel. A special mention is to the maintenance team. In the...

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Helpful?
1Thank Mick M
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear Mick Thank you for your great review and I'm delighted we're always your first choice of hotel when you're in the area. I hope we see you again soon and thank you for your continued loyalty to the hotel. Kind regards Patrick Stapleton General Manager

Lichfield, United Kingdom
Reviewed 23 February 2016

My company put me and two guests in the Hilton Birmingham Metropole (for 1 night and 2 nights respectively) the rooms were prepaid at over £500. I was not asked to swipe a credit card for extras when I checked in. Later, I tried to put meal/drinks on room but I am not allowed as no card was swiped for...

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Helpful?
1Thank LintonWood
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear LintonWood Thank you for your review. I regret the confusion you experienced regarding taking a credit card swipe which would have allowed you to charge items to your room account. It is normal practice to request this from all guests. This matter will be passed to our Front Office Manager for review with the team. I'm glad you registered...

Wolverhampton
Reviewed 23 February 2016

Scalding faulty showers (no hot water warning) in two rooms. Holes and rips in duvet .not a good start to a business trip. Expensive average food and drinks (advise a trip to The Owl nearby) food delicious. Not worthy of the Hilton name in my experience

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank WeekendTreats
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear WeekendTreats Thank you for taking the time to provide your review following your recent stay. I'm sorry you experienced an issue with the shower and will pass your feedback to our Chief Engineer for his attention. Damaged bed linen is certainly not the standard that normally prevails at this hotel and I will certainly be discussing this issue with...

Reviewed 23 February 2016

Location was ideal for business in Birmingham - close to NEC and International Airport, as well as Birmingham Business Park. Bar food was good, with excellent leisure facilities for relaxing. Would recommend as it was great value for money

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Helpful?
Thank Mark C
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear Mark Thank you for your review and your recommendation. It's great to know you found our location ideal for your purposes and that you enjoyed using the leisure facilities too. We hope we see you again soon. Kind regards Patrick Stapleton General Manager

Bromsgrove, United Kingdom
Reviewed 23 February 2016

Stayed many times and without exception it is an extremely comfortable hotel. Spotless bedrooms with all you require. Lovely food and all the staff from the room attendants to the management are only to happy to help with a smile and positive attitude.

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Helpful?
Thank Dawn R
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear Dawn Thank you for taking the time to provide your feedback. It's a pleasure to know you always have an enjoyable stay with us and great to see our team always offer a friendly smile. We look forward to welcoming you back again soon. Kind regards Patrick Stapleton General Manager

Reviewed 22 February 2016 via mobile

Stayed overnight for an Awards dinner. I've stayed in a lot of Hilton hotels and generally love the brand (I'm one of their diamond loyalty programme members) so this hotel was a complete let down. The check in process was disinterested and missed several key details that I had to prompt (like breakfast location and times). Our room was shabby...

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Helpful?
Thank Emma T
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear Emma Thank you for your review. I was sorry to learn of your disappointing experience and please rest assured your feedback will be discussed with our management team for review and improvement. I hope you will accept my apologies for us failing to meet your expectations on this occasion. It is certainly not the typical experience we aim to...

Birmingham, United Kingdom
Reviewed 22 February 2016

I stayed at this hotel for a family occasion on Saturday 13th February. The hotel has a very impressive reception area and the rooms were clean and modern with great facilities. The hotel was exceptionally busy on the night of our stay but the staff were fantastic, very attentive and always smiling. A special mention to Andrew and Jackie who...

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Helpful?
2Thank Monica B
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear Monica Thank you for your fabulous review! It's a pleasure to know you and your family had such a fantastic stay with us and I'm delighted everything was as you would expect. I hope we have the pleasure of welcoming you and your family back to the Hilton Birmingham Metropole in the near future. Thank you again for your...

Birmingham
Reviewed 22 February 2016

I recently held my 80th Birthday at the Hilton Birmingham Metropole Hotel, I want to thank all the Team involved that helped make my special birthday even more special. Jackie on the bar was full of jokes and Andrew the duty manager who brought me my 1st drink. The food and service was excellent. Nothing was too much trouble for...

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Helpful?
1Thank SunnyHols73
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear SunnyHols73 Thank you for taking the time to provide your feedback. I' m absolutely delighted we had the pleasure of hosting your 80th birthday celebrations and even more pleased to see that our team made it all the more enjoyable for you. Thank you again for your comments, which I will be sure to share with the team and...

Preston, United Kingdom
Reviewed 22 February 2016

Stopped a number of times for both business and pleasure. Great food in the restaurant and the service was brilliant... Nothing was too much trouble. Would certainly recommend staying at this hotel for both business and families

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Helpful?
1Thank James W
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear James Thank you for your review and your recommendation to other travellers. Glad you enjoyed your dining experience and pleased you've enjoyed your visits for both business and pleasure. We look forward to welcoming you back again in the not too distant future. Kind regards Patrick Stapleton General Manager

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Dry Cleaning
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more   less 

Additional Information about Hilton Birmingham Metropole Hotel

Address: National Exhibition Centre, Birmingham B40 1PP, England
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: €79 - €337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Birmingham Metropole Hotel 4*
Number of rooms: 794
Reservation Options:
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Also Known As:
Hilton Birmingham Metropole Hotel Birmingham
Birmingham Hilton
Hotel Style:
#9 Spa Hotel in Birmingham
#25 Luxury Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Birmingham Metropole Hotel staff and other travellers.
40 questions
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6 months ago
Coventry, United Kingdom
9 months ago
London, United Kingdom
north wales

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Questions? Get answers from Hilton Birmingham Metropole Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for family room as bigger”
471vickyl, 26 May 2017 | Read review
“Choose a room at the back of the hotel”
disgrun, 22 May 2017 | Read review
“Pay for room including breakfast”
Jackrob99, 21 May 2017 | Read review
“Try higher floors...”
Saunby, 15 May 2017 | Read review
“Try higher floors”
elvislivesintenerife, 15 May 2017 | Read review
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Prices are for 1 room, 2 adults
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