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The Britannia Hotel Birmingham is situated in the very heart of Birmingham city centre. The famous Bullring shopping mall is within walking distance and Primark and other high street stores are right next door to the hotel. The hotel's 214 en-suite bedrooms are tastefully furnished, all with tea and coffee making facilities, ideal for cost effective city centre accommodation.
It was cheap and the bed was a good size. Clean and that is about it.
Staff was OK. Gave us the wrong room number, which is find genuine mistake but the poor people's room we tried to get into said this had happened twice...More
It was terrible from the minute we walked through the door to the minute we left. Once we checked in one of the lifts didn’t work, and after 10 minutes of waiting for the other lift we got fed up of waiting and walked up...More
Reception misleading when it came to car parking facilities and then we were given the incorrect postcode for the car park. Rather than it being a 1 hour journey it was a 3 hour one! Once here the reception gave us a pre printed paper...More
The management needs customer service training. The manager Amy is rude, abrasive and is a sadly and accurate representation of the poor standards of this hotel. I have never experienced such unprofessional behaviour nor been spoken to in such a way as a paying customer.
My sort of hotel....clean.....basic....comfortable...no frills. Tue bar early evening was nice to enjoy a quiet drink....staff were friendly....room was clean and comfy! Bed was wonderful....best nights sleep ive had in a long time! Enjoyed the stay! Would come again!
No the hotel is open so no key cards and all the rooms will open with a solid push due to the age. This hotel is unsafe with no security for guests. It is open access with limited CCTV and the staff, especially Charles from... More
No the hotel is open so no key cards and all the rooms will open with a solid push due to the age. This hotel is unsafe with no security for guests. It is open access with limited CCTV and the staff, especially Charles from Maintenance is aggressive angry and I would suspect on drugs. It also seems to be some half way house, from the clientele I have had the unfortunate experience of meeting.