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Crowne Plaza Birmingham City Centre

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Traveller (463)
Room & Suite (200)
Dining (31)

About

Location
Cleanliness
Service
Value
The Crowne Plaza Birmingham City is a 4 star deluxe property, conveniently located in the heart of Birmingham City Centre. Birmingham New Street Station, The ICC, NIA and new shopping developments are just a short walk away. Events coming soon-Cirque Du Soleil and Dancing on Ice. The hotel has 312 spacious bedrooms with a variety of amenities including en suite facilities, air conditioning, in room dining, satellite TV and refreshment making facilities as standard.A range of flexible food and beverage options are available to guests in our vibrant, contemporary B1 Bar and Restaurant and 24 hour room service, all of which offer creative menus with healthy options to suit all tastes. Overall, the Crowne Plaza Birmingham City offers great quality accommodation and facilities with service to match - we guarantee an enjoyable experience to all our guests!
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Property amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Business
Centrally Located
HOTEL CLASS
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Location

Full view
100Great for walkers
Grade: 100 out of 100
205Restaurantswithin 0.5 km
83Attractionswithin 0.5 km
2,379Reviews
528Photos
34Q+A
100Room tips
Traveller rating
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Popular mentions
Good location, but a lot of construction work happening around. Once inside, its much better. Poor TV reception and very limited choice of TV channels. Breakfast has a good spread. Front desk is people dependent, few happy to help but others are like don't care
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Response from AliseB42, Guest Relations Manager at Crowne Plaza Birmingham City Centre
Responded today
Dear Steveinpol, Thank you for staying at Crowne Plaza Birmingham City Centre and for finding time to share your feedback. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. I am glad to see that you found our location suitable to your needs and liked the selection of food at breakfast. I am sorry that you found the TV reception poor. Please note that we have maintenance and Duty Managers available 24hrs a day, who are always happy to assist our guests with any requests or issues as long as they are reported. In terms of our Front Desk staff, I have shared you feedback with the Reception Manager to take further actions. As for the road works and construction sites surrounding the hotel, they are part of the Big City Plan - 20-years long period of development of the city centre which started in 2007. More information can be found on Birmingham City Council website. You will be pleased to know that the Arena Central development in front of our hotel will be coming to an end in a few months time. Once again, thank you for your comments and if I can be of assistance to you, please do not hesitate to contact me directly. Kind regards, Maria Muzyk Guest Relations Manager maria.muzyk@cpbhamcity.com
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Was upgraded to the Club Room, so would say do sign up to their reward program. The club lounge offerings however are slightly on the downside, unlimited alcohol is ok I guess. I do feel in a few years time this place will need a refurbishment, however the club rooms are
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Response from AliseB42, Guest Relations Manager at Crowne Plaza Birmingham City Centre
Responded 2 days ago
Dear anil j, Thank you for staying at Crowne Plaza Birmingham City Centre and for finding time to share your feedback. We value your feedback as the IHG Rewards Club member. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. I am glad to see that you have had a chance to stay in one of our Club Rooms and use the Club Lounge with its complimentary hot and cold beverages, snacks and fruit available all day, alcoholic beverages and canapés served in the evening and a continental breakfast each morning. Thank you for your honest feedback regarding the condition of our hotel - I will make sure to share it with our Senior Management. Once again, thank you for your comments and if I can be of assistance to you, please do not hesitate to contact me directly. Kind regards, Maria Muzyk Guest Relations Manager maria.muzyk@cpbhamcity.com
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Good value for money. Nice spacious only issue I had was that the Fire Alarm went off at 1am last night and the whole hotel was evacuated so my sleep was not only disturbed struggled to get back to sleep so the night didnt actually work out in my favour.
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Response from AliseB42, Guest Relations Manager at Crowne Plaza Birmingham City Centre
Responded 2 days ago
Dear Khansazzz, Thank you for staying at Crowne Plaza Birmingham City Centre and for finding time to share your feedback. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. I am glad to see that you found our hotel value for money and that it was spacious enough for your needs. Please accept my apologies for the fire alarm and the evacuation. The alarm was set off by one of the guests smoking in his room. The guest was fined for breaching our non-smoking policy and asked to leave the premises. I am very sorry that your stay was affected by this incident. Once again, thank you for your comments and if I can be of assistance to you, please do not hesitate to contact me directly. Kind regards, Maria Muzyk Guest Relations Manager maria.muzyk@cpbhamcity.com
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Once inside there is nothing to complain about. Clean, spacious, friendly staff etc. It’s just a shame about all the building work going on outside. If you arrive by car then you’ll be ok but on foot its a nightmare, especially in the cold February weather.
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Response from AliseB42, Guest Relations Manager at Crowne Plaza Birmingham City Centre
Responded 2 days ago
Dear le6o, Thank you for staying at Crowne Plaza Birmingham City Centre and for finding time to share your feedback. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. I am very happy to see that you found the hotel spacious, cleanliness was up to the standard and our staff demonstrated a friendly attitude. I am really sorry that you have been inconvenienced by the extensive road works and construction sites in the Birmingham city centre. Arena Central development is part of the Big City Plan which started in 2007 as part of preparations for the Commonwealth Games. More information regarding stages of this project can be found on Birmingham City Centre Council website. Once again, thank you for your comments and if I can be of assistance to you, please do not hesitate to contact me directly. Kind regards, Maria Muzyk Guest Relations Manager maria.muzyk@cpbhamcity.com
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First time at this one after part of our organisation relocated to Birmingham. Was upgraded to a club room as a Spire Elite member Bedroom was very comfortable and club Lou g was good. Decent breakfast and room service so hope to return.
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Response from AliseB42, Guest Relations Manager at Crowne Plaza Birmingham City Centre
Responded 1 week ago
Dear Viewlander, Thank you for staying at Crowne Plaza Birmingham City Centre and for finding time to share your feedback. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. I am very glad to see that you have enjoyed your stay and received your complimentary upgrade as the IHG Rewards Club Spire Elite member with access to our Club Lounge. Once again, thank you for your comments and if I can be of assistance to you, please do not hesitate to contact me directly. Kind regards, Maria Muzyk Guest Relations Manager maria.muzyk@cpbhamcity.com
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good sized room
Stadard Double Room
2 x double room
our amazing view during the day.
our amazing view at night
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12345640
Good afternoon, there is an option of train which is quite close to the hotel and takes you fast and directly to NEC, alternatively taxi companies are available upon the request. Kind Regards Alise
0 votes
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Hi Sharon S, the car park beneath the hotel is currently being refurbished so we recommend the Mailbox car park just a five minutes walk - for a 15% discount validate your ticket at reception.
1 vote
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Sorry we do not have a swimming pool at our hotel, we can provide details of a spa close by that is reasonable priced to use the facilities.
0 votes
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Are travel cots provided?
Yes, they are provided on request.
0 votes
Probably 18-24months maybe longer... it’s for the commonwealth games in 4 years time
1 vote
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1234567
"high floors away from the new building site"
"dont stay here untill they sort the rats out"
"Get a room that look towards the train station"
"Check with the staff about whether your room has a connecting door, as this can increase noise and disturb sleep."
"All rooms are quiet we were near lift but never heard it"
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12345620
PRICE RANGE
US$81 - US$225 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza birmingham city centre hotel birminghambirmingham crowne plaza
LOCATION
United KingdomEnglandBirminghamLadywood
NUMBER OF ROOMS
312
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