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Premier Inn Birmingham City Centre (Waterloo Street) Hotel

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Premier Inn Birmingham City Centre (Waterloo Street) Hotel
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1,791 Reviews from our TripAdvisor Community

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Showing 1,766: English reviews
Nottingham, United Kingdom
Reviewed 6 days ago NEW

The staff were friendly and welcoming. However, we only stayed for one night and found the mattress to be rock hard, so a good night's sleep was impossible. When we checked out, the receptionist agreed that most of the beds were the same, alhough she recommended a couple of rooms for next time, where she said that mattresses were softer.

Review collected in partnership with premierinn.com
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Helpful?
Thank paulc0s
WhitbreadHotels, Premier Inn Team at Premier Inn Birmingham City Centre (Waterloo Street) Hotel, responded to this review

Hi Paul Thanks for taking the time to share your review. It's a shame to hear that the mattress wasn't up to our usual standard on this occasion. I've passed your comments on to the Hotel Management to look into, however you're more than welcome to request any of the rooms you've been recommended for future stays. To do so,...

Galway in Ireland.
Reviewed 6 days ago NEW

Excellent week end stay. 18 of us travelled from Ireland to celebrate a birthday. Lovely hotel centrally located clean and lovely food. Dinner and breakfast deal excellent value for money. Kirsti organised all of our rooms on the one floor and went above and beyond the call of duty to ensure our stay was enjoyable. Thank you Kirsti Premier Inn...

Review collected in partnership with premierinn.com
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Helpful?
Thank yeleek
exeter
Reviewed 2 weeks ago

none too impressed at check-in..automated and some of us of an age when we dont wish to engage with a machine....all ok though with 'talk through' by a staff member. Good restaurant incorporated next door , excellent breakfast but arriving fairly early for food on the sunday morning showed up a level of disorganisation overall-- this did not detract from...

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Helpful?
Thank tourmanagerexeter
Management response:

Thank you for taking time to review our site, I am sorry that you didn't like our automated check in system they are there to try to elliminate any of our guests having to wait if a team member is busy, in future please let our receptionist know you would like to be checked in by them and they would...

Guernsey, United Kingdom
Reviewed 2 weeks ago

Just got back from a Friday to Sunday stay at the Premier Inn Waterloo St Birmingham to enable myself and my son to go to the final Black Sabbath gig. At the very last minute I had to change my booking from the Thursday to the Friday and change the room from a double to a twin. Even though my...

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Helpful?
Thank Malcolm H
Management response:

Thank you for such a fantastic review Malcom H we are glad that you found everything to your satisfaction. The restaurant Bar and Block also have a trip advisor, it would be good to see what made evething so lovely. The team appreciate all feedback it is a good way to see what people think of the new concept we...

London, United Kingdom
Reviewed 2 weeks ago

Just back from a two night stay here. The value per night is incredibly good and the hotel is a great base for exploring the city of Birmingham. My room was clean and comfortable and all the staff I encountered were friendly and helpful. The adjoining bar and restaurant was good as well. Would definitely recommend for a stay and...

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Helpful?
Thank Mishy75
Management response:

Thank you very much for such a positive review for ourselves and the restaurant the Bar and Block also have a trip advisor it would be great if you could also let them know as feedback is always great for theteam. We all look forward to seeing you again soon Mishy75 take care.

Bacup, United Kingdom
Reviewed 3 weeks ago

Myself and my wife stayed here we had booked to see a show the staff were very friendly and accommodating and it is central located in front of the Cathedral. We had a good nights sleep and the breakfast in the morning was very good

Review collected in partnership with premierinn.com
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Helpful?
Thank 2897colin
Management response:

Thank you for take my time to review Waterloo Street we are glad you enjoyed your stay here with us. Bar and Block also have a trip advisor it would be great to see what made your breakfast so good and it is also great feedback for the team we look forward to seeing you in the future take care.

Birmingham, United Kingdom
Reviewed 3 weeks ago

Triple Room on 7th floor. Very clean. Temperature easily controlled. Lovely view and very quiet. Great location in the centre of the city. Just a few mins from both New St and Snow Hill train stations. Staff were good and Bar & Bloc next door good for food & drink.

Review collected in partnership with premierinn.com
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Helpful?
Thank meesh_wofo
Management response:

Thank you for taking time to review Waterloo Street we are all glad you enjoyed your stay and glad you found the location to your satisfaction. Feedback regarding Bar and Block would be very much appreciated as we both strive to make the customers experience fantastic for our in house guests and for the general public who visit both site...

Coventry, United Kingdom
Reviewed 3 weeks ago

The stay was booked pre- Christmas as a joint present for two 6yr old girls from Santa for being top of th nice list. This message was passed to staff who made a fuss of them from ththe moment they walked through the doors. It meant the world to them and exceeded our service expectations by a mile. Hotel itself...

Review collected in partnership with premierinn.com
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1Thank VTHX
Management response:

Thank you for such a fantastic review we are all very glad that you felt so welcome. It was a pleasure to be apart of your girls christamas present and we hope this tradition is kept every year. Take care and say hello to the girls from us all.

Carlisle
Reviewed 3 weeks ago

Another first class stay at this centrally located hotel. The location is perfect for a visit to Birmingham as everything is within a few minutes walk. Spacious room and very comfortable bed. Had to request additional heater as it was an exceptionally cold spell when we were there. Reception staff were very accommodating and helpful. Particular mention to Taz who...

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Helpful?
Thank AztecCarlisle
Management response:

Thank you very much for such a fantastic review, I will make sure Taz and Victoria see your lovely comments they will be over the moon we will see you very soon take care.

Devon
Reviewed 3 weeks ago via mobile

Nice hotel in centre of Birmingham. No parking nearest parking is 6 mins away ( no lift in car park ) and huge room(222) . However the heating did not work and it was artic. Reported to the reception who switched it on from the central point however nothing happened and the room stayed freezing all night. Awful to have...

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Helpful?
Thank Soaptania

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Paid Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Multilingual Staff
Official Description (provided by the hotel)
Put yourself at the centre of everything here at Premier Inn Birmingham Waterloo Street. Looking out across St Philips Square and the Cathedral, the major attractions and major businesses are just a hop, skip and jump away. You can browse the big brands and designer names of the Bull Ring, catch the must-see events at the Hippodrome Theatre, Symphony Hall, NIA or ICC, or find chocoholic's heaven at Cadbury World. After a day's business or indulgence, return and savour the food (and views) at our bar and grill before relaxing in our spacious rooms and extra-comfy beds. Directions: At junction 6 of the M6 exit onto the A38/Corporation St. Take exit towards West Bromwich/A41. Merge onto St Chad's Queensway. Take 2nd exit for Great Charles St Queensway. Great Charles St West bears left and becomes Livery St. Turn left onto Waterloo St. Car park on Livery St (B3 2BJ) costs 11GBP for 24 hours Monday-Friday and 13.80GBP for 24 hours on Sunday. ... more   less 

Additional Information about Premier Inn Birmingham City Centre (Waterloo Street) Hotel

Address: 3-6 Waterloo Street, Birmingham B2 5PG, England
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: €60 - €120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Birmingham City Centre (Waterloo Street) Hotel 3*
Number of rooms: 152
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Premier Inn and Agoda so you can book your Premier Inn Birmingham City Centre (Waterloo Street) Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Birmingham City Centre (Waterloo St) Hotel Birmingham
Hotel Style:
#3 Romantic Hotel in Birmingham
#3 Family Hotel in Birmingham
#3 Business Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn Birmingham City Centre (Waterloo Street) Hotel staff and other travellers.
25 questions
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Walsall, United Kingdom
Bournemouth, England, United Kingdom
Walsall, United Kingdom
Coventry, United Kingdom

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Questions? Get answers from Premier Inn Birmingham City Centre (Waterloo Street) Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“front quieter than the rear”
 of 5 bubbles tourmanagerexeter, 6 Feb 2017 | Read review
“High Floor. Ask for a view overlooking the Cathedral - stunning!”
 of 5 bubbles AztecCarlisle, 28 Jan 2017 | Read review
“Clean bathroom and renew shower door Also find out why it was so slippy ”
 of 5 bubbles sharon0147, 17 Jan 2017 | Read review
“Take a hot water bottle”
 of 5 bubbles Derekjf52, 8 Dec 2016 | Read review
“712 very quiet”
 of 5 bubbles AM495, 8 Dec 2016 | Read review
5 of 5