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we had a pleasant stay here, two nights me & my partner. location is great & walking distance to the bullring shopping centre. the apartment itself wasnt overly clean, very dusty in places & very dated furniture in the front room. kitchen couldnt be faulted...More
Response from ComfortZoneTeam, Front of House Team at Comfort Zone Serviced ApartmentsResponded 26 February 2018
Dear jetsetter54321, thank you for taking the time to leave a review here on TripAdvisor.
We're happy to hear you had a pleasant stay with us and thought the apartments were in a good location, close to the Bullring shopping. In regards to your feedback...More
So what can I say about Comfort Zone Serviced Apartments in Birmingham - In truth I have been staying here each week for the past 14 months and it has become "my home from home". I find ALL of the staff friendly, helpful and always...More
Thank Drew H
Response from ComfortZoneTeam, other at Comfort Zone Serviced ApartmentsResponded 25 January 2018
Thank you so much for taking the time to leave a review here on TripAdvisor.
We are absolutely thrilled to hear your feedback, to hear you consider us "your home away from home" is one of the highest praises we can receive. We...More
Two nights here with family and left pretty pleased with our choice. Reasonable value but no bargain. Spacious living and kitchen areas with well equipped cooking facilities. Laminate flooring (apartment 17) is showing signs of distress, bedroom carpets with burn holes, dirty floor grouting in...More
Response from ComfortZoneTeam, Front of House Team at Comfort Zone Serviced ApartmentsResponded 27 September 2017
Dear housered, thank you for taking the time to leave a review here on TripAdvisor.
We're glad to hear you and your family were pleased with your choice in accommodation in Birmingham. We're happy to hear you thought our apartments were spacious and with good...More
I stayed here with my friends for my birthday, was embarresed that I got them all to pay £30 each... the first apartment we went into was horrific. Filthy bath, dead spiders, woodlouse in them and just generally dirty. The whole apartment had a muggy...More
Thank Kirsty D
Response from ComfortZoneTeam, General Manager at Comfort Zone Serviced ApartmentsResponded 23 June 2017
Dear Kirsty D,
In response to your review and in defence of the Hotel.
A security deposit is standard practice amongst serviced apartment operators and the £200.00 pre authorisation is one of the lowest in Birmingham for a weekend stay. The fact that you neglected...More
location was brilliant, staff very friendly and helpful but the apartment was not worth the money we paid for it. It had clean bed covers as for the rest it needed updating. It need a really good clean.More
Thank sharon a
Response from ComfortZoneTeam, Front of House Team at Comfort Zone Serviced ApartmentsResponded 20 April 2017
Dear Sharon, thank you for taking the time to leave a review.
We're very pleased to hear you thought our apartments were in a brilliant location, were spacious and the staff was friendly and helpful. We're sorry to hear you didn't think it was good...More
Response from ComfortZoneTeam | Property representative |
Hello. A security deposit of GBP 200 per apartment is required upon arrival for incidentals. The deposit is taken as a pre-authorisation on a credit or a debit card and is fully refundable upon check-out and subject to a... More
Hello. A security deposit of GBP 200 per apartment is required upon arrival for incidentals. The deposit is taken as a pre-authorisation on a credit or a debit card and is fully refundable upon check-out and subject to a damage inspection of the accommodation and can take up to 5 working days to appear back on the account.
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"Apt 15 and Apt 20 perfect for smokers with a balcony :-)"