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I stayed here with my friends for my birthday, was embarresed that I got them all to pay £30 each... the first apartment we went into was horrific. Filthy bath, dead spiders, woodlouse in them and just generally dirty. The whole apartment had a muggy...More
Thank Kirsty D
Response from ComfortZoneTeam, General Manager at Comfort Zone Serviced ApartmentsResponded 5 days ago
Dear Kirsty D,
In response to your review and in defence of the Hotel.
A security deposit is standard practice amongst serviced apartment operators and the £200.00 pre authorisation is one of the lowest in Birmingham for a weekend stay. The fact that you neglected...More
location was brilliant, staff very friendly and helpful but the apartment was not worth the money we paid for it. It had clean bed covers as for the rest it needed updating. It need a really good clean.More
Thank sharon a
Response from ComfortZoneTeam, Front of House Team at Comfort Zone Serviced ApartmentsResponded 20 April 2017
Dear Sharon, thank you for taking the time to leave a review.
We're very pleased to hear you thought our apartments were in a brilliant location, were spacious and the staff was friendly and helpful. We're sorry to hear you didn't think it was good...More
Stayed here on a Saturday night. Outside looks a little drab but the apartments themselves are really good. Checkin was easy and quick we were directed back out of teh building to another entrance and up to teh 3rd floor.
Apartment seems very new, good...More
Response from ComfortZoneTeam, Front of House Team at Comfort Zone Serviced ApartmentsResponded 11 April 2017
Dear Martyn, thank you for taking the time to leave a review. We're very happy to hear you thought our apartments are great quality and have good amenities available. Thank you for your comments about our check in process - we don't have enough feedback...More
I have stayed here a few times and its always been pleasant. The rooms are decent and the beds are very cosy ... too cosy !!!
The location is perfectly situated in Central Birmingham and easy stroll to New street station and bull ring shopping...More
Response from ComfortZoneTeam, Front of House Team at Comfort Zone Serviced ApartmentsResponded 23 March 2017
Dear Umar-Nimah, thank you for taking the time to leave a review. We're happy to hear you are a repeat guest - that is a great sign we're doing things right. Thank you for your lovely feedback on our location and on the comfort of...More
Stayed her as teenagers going to concert in NIA. Room was freezing on arrival and had to keep heaters on all night to maintain comfortable temperature. Booking in was an easy process however be aware of the £200 refundable deposit and £10 car parking fee....More
Response from ComfortZoneTeam, Front of House Team at Comfort Zone Serviced ApartmentsResponded 28 February 2017
Thank you for taking the time to leave your feedback. We're happy to hear you thought the apartment was spacious and clean and liked the amenities of the apartment. However, we're sorry to hear you thought the apartment was freezing, we do try our best...More
US$85 - US$249 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Questions & AnswersAsk a question
Do you have to put £200 down for the keys and get it back on exit?
11 February 2015|
AnswerShow all 2 answersHide all answers
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Response from ComfortZoneTeam | Property representative |
Hello. A security deposit of GBP 200 per apartment is required upon arrival for incidentals. The deposit is taken as a pre-authorisation on a credit or a debit card and is fully refundable upon check-out and subject to a... More
Hello. A security deposit of GBP 200 per apartment is required upon arrival for incidentals. The deposit is taken as a pre-authorisation on a credit or a debit card and is fully refundable upon check-out and subject to a damage inspection of the accommodation and can take up to 5 working days to appear back on the account.