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Mercure Stratford-Upon-Avon Shakespeare Hotel

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1,590 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Stratford-Upon-Avon Shakespeare Hotel
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Showing 1,526: English reviews
Wolverhampton
Reviewed 2 weeks ago via mobile

We've stayed at the Mercure Shakespeare 5 or 6 times in the past few years. This is where we always stay when in Stratford Upon Avon. This review is on our most recent 2 night stay in February 2016. You will see that the previous review I left on this Hotel was a 5 star review, sadly this stay didn't...

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Helpful?
1Thank cjm24
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear cjm24 Thank you for your review and yes, I am bothered about your comments even if the stay you refer to happened early last year under different management. I would love to welcome you back - I can confirm the Quill is now open, the fires are on, Marco's Bar stays open later on a Saturday - in fact,...

Reviewed 2 weeks ago via mobile

Looks so promising from the outside but once in the room so disappointing with stains on the wall & tiles in the bathroom. Badly in need of an overhaul & in the meantime reduce the price as you do not get what you pay for 😢

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Helpful?
Thank Alison R
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Alison R Thank you for your review and I am sorry you were disappointed with your room. If you would kindly contact me directly with details of your stay I would be very appreciative. In the meantime, may I wish you a great 2017. Kind regards James Lys

Reviewed 2 weeks ago via mobile

Great stay and food was good wasn't quite sure about the Christmas night buffet but the rest of it was delicious. All the staff were helpful and polite and we stayed in room 203 and found out it is haunted on Christmas night. Nothing went bump in the night though and Stratford made a real effort with the Christmas lights....

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Helpful?
1Thank Richard C
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Richard C Thank you for your review and delighted that overall you enjoyed your Christmas break with us - and especially pleased to receive such positive comments about the hotel team. It was a pleasure hosting you and we look forward to welcoming you back next year. Best wishes for 2017. Regards James Lys

Manchester, United Kingdom
Reviewed 2 weeks ago

Just had 5 nights at this lovely hotel. Perfect location with on site parking. The hotel is full of character with relaxing lounges and roaring fires. Stayed in a suite which was large and very comfortable. Breakfast was buffet style and provided a good choice and we ate in Marcos where the food was lovely. They even provided something not...

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Helpful?
Thank Elleye
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Elleye Thank you very much for your kind comments and so glad you enjoyed your Christmas break with us. I will certainly pass on your comments to Liliana and we both look forward to you returning in December. Wishing you a wonderful 2017 Best regards James Lys

Lincoln, United Kingdom
Reviewed 3 weeks ago via mobile

We had a great afternoon tea here and a drink in the lounge with a nice warm welcome and a nice log fire burning. The cream tea was great, more than we could manage and they kindly supplied a box so we could enjoy the cakes later.

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Thank Garry B
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Garry B Thank you so much for your review - we get lots of great comments about our afternoon teas - nothing better in front of a roaring log fire. I look forward to welcoming you back. Best wishes for 2017 James Lys

Tamworth, United Kingdom
Reviewed 3 weeks ago via mobile

Called in for a drink on a cold winters day. Lovely roaring fire and friendly staff. Sat in the lounge on huge comfy sofas taking in the old building and decor. I would definitely return for a drink again and would even look at staying over night

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Helpful?
Thank Kelly W
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Kelly W Thank you for your review - especially as it was only as a result of a quick visit - come and stay longer next time! All the best for 2017! Regards James Lys

Oxford
Reviewed 3 weeks ago

I felt compelled to write this review after reading a lot of previous negative reviews as our experience was very different. We stayed for 1 night in December for my Birthday. My husband had added a message to the booking to tell the hotel and to our surprise and delight we had been given an upgrade by the Manager with...

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Helpful?
Thank OxfordHannah
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear OxfordHannah Thank you very much for your review and taking the time and trouble to write. I will certainly pass on your comments to the reception team! We look forward to welcoming you both back soon! Warm seasonal wishes James Lys / General Manager

Nottingham, United Kingdom
Reviewed 4 weeks ago

Room very comfortable, although a little small. Clean and everything you would expect in terms of toiletries and coffee tray, water in the fridge but no minibar. Car park very small and a number of cars double parked, plus it was £10 a night. Breakfast was not included but available at £10 and although a good choice the vegetarian options...

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Helpful?
Thank Jayne W
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Jayne W Thank you for your review and am very pleased you enjoyed your stay at The Shakespeare. We normally offer vegetarian options on the breakfast buffet, and offer a choice of eggs, so I was disappointed to read your comments - which of course we will act on. I look forward to welcoming you back soon! Best wishes...

Reviewed 4 weeks ago via mobile

Called in for a drink in the quill bar they don't serve draught beers in there only bottled the Polish lady behind the bar told me to go into the restaurant for draught beers, the restaurant is a Marco Pierrepont white restaurant there was nobody behind the bar, the staff behind the front desk didn't seem to have a clue...

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Helpful?
Thank Adrian P
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Adrian P Thank you for your comments and I'm sorry that you felt you were unable to stay for a drink and a meal - there certainly would have been staff on duty at Marco's New York Italian - there always are - so do not quite understand why the receptionist did not know... Please get in touch with...

Stafford, United Kingdom
Reviewed 4 weeks ago

Do not stay or eat in this Hotel - a family party of 6. Rooms tired and in need of refurbishment - squeaky floorboards in rooms and corridors. NO barman or beer in the main bar and then the beer was flat!!. Our table was booked for 8:30 pm - pushing from 8:10 pm to the take our seats. Water...

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Helpful?
Thank John L
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear John L Thank you for your comments and I am sorry you did not enjoy your meal in our restaurant. Our main bar - adjoining the restaurant- serves draught beer, whilst our smaller Quill Bar serves only bottled beers, together with the usual wines and spirits. I am very sorry if you thought the beer was flat - we...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
4 star Tudor hotel with 74 ensuite rooms located in the centre of Shakespeare's Stratford. Ideal for exploring local villages, the Cotswolds, shops and theatres of Stratford. 19 miles from Birmingham International Airport, 1 mile from Stratford upon Avonstation, 10 miles from Warwick Parkway station. Easily accessible via the M40. David Garrick Restaurant, Othello's Bar Brassiere, Quill Bar and Lounge, 6 conference rooms with natural light for up to 100 delegates. Limited parking at GBP10.00 per day. ... more   less 

Additional Information about Mercure Stratford-Upon-Avon Shakespeare Hotel

Address: Chapel Street, Stratford-upon-Avon CV37 6ER, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Price Range: €77 - €155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Stratford-Upon-Avon Shakespeare Hotel 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Mercure Stratford-Upon-Avon Shakespeare Hotel England
Accor Stratford Upon Avon
Shakespeare Hotel Stratford
Hotel Style:
#10 Luxury Hotel in Stratford-upon-Avon
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Stratford-Upon-Avon Shakespeare Hotel staff and other travellers.
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Questions? Get answers from Mercure Stratford-Upon-Avon Shakespeare Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try another hotel”
 of 5 bubbles traveller135142, 2 Jan 2017 | Read review
“Don't book”
 of 5 bubbles 668johnl668, 17 Dec 2016 | Read review
“Room 128 very quiet and comfortable bed.”
 of 5 bubbles W4410HDjohnc, 4 Dec 2016 | Read review
“Room 312 was up in the attic but there was a lift. About as far away as you could get from the front which meant it was very quiet”
 of 5 bubbles WirleySwindon, 2 Dec 2016 | Read review
“don't bother with the breakfast, save your money and eat at any of the excellent cafes in the area”
 of 5 bubbles acarole1945, 1 Dec 2016 | Read review
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