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Crowne Plaza Newcastle - Stephenson Quarter

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Forth Street Hawthorne Square, Newcastle upon Tyne NE1 3SA England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (657)
360
Panoramas (62)
Dining (140)
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Newcastle - Stephenson Quarter
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 89 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to the Crowne Plaza Newcastle Stephenson Quarter; a modern upmarket hotel in the city, located next to the central railway station and Metro, with direct access to Newcastle International airport. St James’ Park, home of Newcastle United Football Club, the Centre for Life, the Metro Radio Arena and the City’s attractions, shops, theatres and nightlife, are all within walking distance. The Quayside, Sage, Tyne Bridge and Baltic Centre for Contemporary Art are also close by. The hotel offers nine state-of-the-art, flexible conference and banqueting rooms with the Stephenson Suite accommodating over 300 people. The Crowne Plaza Newcastle Stephenson Quarter has 251 bedrooms and suites and a Club Lounge. Fresh food is served throughout the day in Hawthorns Brassiere. The Gin Bar is an ideal place to meet or simply unwind with a cocktail or your favourite drink. For those more active, the Mineral House is a luxurious leisure club and spa. Car parking is available next door.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Car hire
Street parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Indoor pool
Heated pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Green
Languages Spoken
English, French, Russian, Spanish and 10 more
1,924Reviews56Q+A100Room tips
Traveller rating
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Popular mentions
sleep007 wrote a review Jan 2021
Whalley, United Kingdom2,078 contributions839 helpful votes
A visit just a couple of days before the implications of 3rd lockdown meant the hotel was about to close till at least March. The whole experience was naturally very strange with only 9 of the 250+ rooms occupied. Limited evening room service menu as restaurant closed. Breakfast was pre-ordered night before and delivered outside your room at requested time slot. Tasted good. Comfortable room and bed with good views across the Tyne. A little bit of noise from the Metro that runs to the side of the Hotel. Parking at the adjacent Stephenson Quarter car park at £12 for 24 hours. Park on level 10 for street access to the hotel.
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Date of stay: January 2021Trip type: Travelled on business
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Michaela Benson wrote a review Dec 2020
Belfast, United Kingdom1 contribution
I was in Newcastle for a weekend trip when my flights home had unfortunately been cancelled and I needed somewhere to stay. When I arrived at the hotel I had originally booked last minute (the Maldron) they wouldn’t let me check in due to travel restrictions which hadn’t been mentioned over the phone while booking and had left me stranded in the middle of Newcastle with nowhere to go. I found the Crowne Plaza hotel on booking.com and the reviews seemed very good so when I called and explained my circumstances they were more than happy to book me in to their hotel. I didn’t get the receptionists name but she was very helpful and professional. Check in time is usually 3pm but the lady got everything sorted for me and I was able to check in at 10am. Every member of staff in the hotel was perfect and so friendly. My room was absolutely beautiful, the bathroom had both a bath and a separate shower, and had a queen size bed. It also came with a mini fridge, kettle, tea coffee etc... an iron, ironing board, hair dryer and much more. The rooms were also very spacious and had a beautiful view. My booking was bed and breakfast so whilst checking in (due to COVID-19 at the minute it was room service only) I was given the breakfast options and what time I would like to receive my breakfast at. It came at the exact time I asked for every single morning, and was always excellent and prepared to perfection. I could not have asked for any more and out of the many hotels I’ve stayed in, it has 100% been the best and I would completely recommend it to anyone. I look forward to my next stay here.
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Date of stay: December 2020Trip type: Travelled solo
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Response from Tom Brittain, Guest Services / Front Office at Crowne Plaza Newcastle - Stephenson Quarter
Responded 4 Jan 2021
Thank you so much for your positive review! We're so glad you had a wonderful stay despite you not being able to return home as initially planned. It's fantastic to hear you enjoyed everything we are able to offer during these unprecedented times. We look forward to welcoming you again soon, next time you visit Newcastle. Hopefully all our facilities will be open and you can experience everything the hotel has to offer! Take care and stay safe.
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Jay Sss wrote a review Nov 2020
Borders, United Kingdom60 contributions53 helpful votes
Modern hotel with open aspect atrium, comfortable rooms, reasonably priced and located just a few minutes from all major attractions. Friendly staff, well maintained rooms, nice bar serving huge range of gins! Restaurant ok but with a plethora of dining opportunities in the city a trip out would be highly recommended. If possible book a club room and benefit from a relatively quiete spot to relax and read with a drink and nibbles. Breakfast of usual Crowne Plaza high standard.
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Date of stay: December 2019
Value
Rooms
Service
2 Helpful votes
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Response from Tom Brittain, Guest Services / Front Office at Crowne Plaza Newcastle - Stephenson Quarter
Responded 4 Jan 2021
Thank you for taking the time to leave a review! We're so glad you enjoyed your experience with us, and that you found the Club Lounge to be a great location to relax after a busy day! We look forward to welcoming you to the hotel again soon. Take care and stay safe.
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Al F wrote a review Nov 2020
Sidmouth, United Kingdom4 contributions3 helpful votes
stayed for a business meeting during 2nd lockdown. despite low staffing the place was run perfectly, nothing was too much trouble, clean, immaculate. the food was great despite the room-service only due to lockdown.
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Date of stay: November 2020
Rooms
Service
Sleep Quality
Trip type: Travelled on business
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Response from Tom Brittain, Guest Services / Front Office at Crowne Plaza Newcastle - Stephenson Quarter
Responded 4 Jan 2021
Thank you for your review. We're so glad you enjoyed your stay with us, especially during these unprecedented times! We look forward to greeting you again soon. Take care and stay safe.
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Bashayer70 wrote a review Nov 2020
Kuwait City, Kuwait46 contributions29 helpful votes
One of the best hotels in Newcastle.the staff is very friendly and professional.The room is spacious, it has separate place for living with Tv and sofa and another TV in the bed room . The bed is comfy and wide enough . The Breakfast is fabulous even during the lock down . The hotel is in the center close to the train station and the beautiful tyne river
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Date of stay: November 2020Trip type: Travelled solo
1 Helpful vote
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Response from Tom Britton, Guest Services / Front Office at Crowne Plaza Newcastle - Stephenson Quarter
Responded 4 Jan 2021
Thank you for taking the time to leave a review. We're so glad you enjoyed your stay with us. It's lovely to hear that you like the rooms we have to offer at the hotel and that breakfast was great also. Hopefully the next time you stay with us, all our facilities will be open again so you can experience everything the hotel has to offer. See you next time and stay safe.
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PRICE RANGE
US$83 - US$220 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
251
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Frequently Asked Questions about Crowne Plaza Newcastle - Stephenson Quarter
Which popular attractions are close to Crowne Plaza Newcastle - Stephenson Quarter?
Nearby attractions include Never Give Up Newcastle (0.4 km), EXIT Newcastle (0.3 km), and Boulevard Show Bar (0.4 km).
What are some of the property amenities at Crowne Plaza Newcastle - Stephenson Quarter?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Newcastle - Stephenson Quarter?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Newcastle - Stephenson Quarter?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Newcastle - Stephenson Quarter?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to Crowne Plaza Newcastle - Stephenson Quarter?
Conveniently located restaurants include The French Quarter, Rumba Casa Latina, and Revolution Bar & Kitchen.
Are there opportunities to exercise at Crowne Plaza Newcastle - Stephenson Quarter?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Crowne Plaza Newcastle - Stephenson Quarter located near the city centre?
Yes, it is 0.6 km away from the centre of Newcastle upon Tyne.
Are any cleaning services offered at Crowne Plaza Newcastle - Stephenson Quarter?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Newcastle - Stephenson Quarter offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Newcastle - Stephenson Quarter?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.