We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewswest jesmond metro stationbest westernsosborne roadfreeman hospitallimited car parkingcity centrefew minutes walk awaylots of bars and restaurantsquiet areabit datedfriendly hotelstayed here for two nightscouple of nightsgood sizesmall roompleasant staylate check
Needed to be in Newcastle early for a hospital appointment and was worried about the snow in our village at 6.00 in the morning. Made a last minute booking at a great rate and enjoyed a lovely stay at the New Kent. We were given...More
Starting with the positives the breakfast was amazing get the full English definitely worth it. Room was clean and warm but too warm as radiator was on full which I didn't notice until waking up due to overheating. The room 6 was on the front...More
Stayed here for two nights. The hotel staff were friendly. The hotel room was very hot when we arrived but like most hotel rooms we stay in we just turned off the heating and opened the window. The room was clean and a good size....More
Response from manager127, General Manager at Best Western New Kent HotelResponded 5 February 2018
Thank you for your feedback and happy to hear your overall stay was as you expected. Unfortunately we do not provide some amenities in our bathrooms for hygiene reasons. Thank you for your valuable custom and look forward to welcoming you again soon.
Stayed here for a couple of nights on business and had a great stay. Room was a very good size and the bed was comfortable. Bathroom was very nice and modern. Staff were very friendly especially the lady on the evening who works extremely hard...More
Thank Greg H
Response from manager127, Manager at Best Western New Kent HotelResponded 3 February 2018
Thank you very much for your positive feedback,I will pass on your compliments to the relevant staff.
We look forward to welcoming you back again soon.
Difficult to review this place because the restaurant and reception are lovely and the staff very helpful, but there are problems with the building which made my stay intolerable.
The main problem is no heating in the room which I was told resulted by someone...More
Response from manager127, Manager at Best Western New Kent HotelResponded 23 January 2018
Many thanks for your review, apologies for the technical issue we had with the heating on your morning of checkout, this was an unforeseen issue but was rectified immediately, I wish you had contacted reception who would have swiftly provided you with a portable heater...More