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County Hotel

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County Hotel
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921 Reviews from our TripAdvisor Community

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Showing 900: English reviews
London, United Kingdom
Reviewed 19 July 2015

Stayed here late June. I found the staff to be quite friendly. Rooms were a bit on the small side but what's really great about this hotel is the location. Literally a stone's throw away from the mainline station.

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Helpful?
Thank Beatrix G
GeneralManagerNCL, Manager at County Hotel, responded to this review

Hello Beatrix G, Thank you for posting a review on Tripadvisor. I’m pleased to read that you found our location to be suitable to your needs. Our location in the city centre on Neville Street, across from the Central Train Station makes us ideal for exploring the city or for a relaxing stay before or after a long commute. Once...

Reviewed 17 July 2015

Stayed at this hotel for a business trip. Looks lovely from the outside and in the reception area but room left a lot to be desired. There was a leak from the bath, constant laundry noises and felt outdated. Loads of potential-needs some love!

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Helpful?
Thank Alex P
GeneralManagerNCL, Manager at County Hotel, responded to this review

Dear Alex P, Thank you for your review. I’m disappointed to read that your room was not to your liking. I have checked our management logs and cannot find any issues regarding a leaking bath having been reported. I can assure you, that had you reported said bath issue, we would have immediately changed your room so as to restore...

Glasgow
Reviewed 14 July 2015

Stayed whilst on business on a room only basis. Lovely looking hotel, limited parking which they charge £10 for. I'm already paying to stay in the hotel so it's a disgrace to be charging for parking as well. I can understand for day residents or non residents but for people residing overnight? Staff were efficient and friendly. Small double room...

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Helpful?
Thank Craig B
GeneralManagerNCL, Manager at County Hotel, responded to this review

Dear Craig B, Thank you for posting a review on Tripadvisor. I’m pleased to read your comments regarding our staff being “efficient and friendly” as well as our location being to your liking. I’m disappointed to read your comments regarding our parking facilities. We do charge a nominal fee of £10 for overnight guests but in return guests receive parking...

Glasgow, United Kingdom
Reviewed 13 July 2015

Firstly the hotel is located in a great spot, we got a train down from Glasgow so the minute we got out of the train station the hotel was within sight. The service was great, we needed plasters: the reception gave us them. We wanted chinese food, they gave us a number to phone and when it got delivered to...

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Helpful?
Thank ywats0n
GeneralManagerNCL, Manager at County Hotel, responded to this review

Hello ywats0n, Thank you for taking the time to share your recent stay experience on Tripadvisor. I’m pleased to read that the hotel team were able to assist you with any requests you may have had. With regards to the Irn-Bru issue you encountered, the hotel is in the process of transition from the “Thistle” chain to the “Hotel Collection”...

Reviewed 13 July 2015 via mobile

This hotel has an excellent location, directly opposite the main central station. The building is beautiful and the rooms are well furnished with comfortable beds. The hotel food has always been of an excellent standard and the staff are excellent. I use this hotel as a base for visiting family and friends and we always really enjoy our stays. There...

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Helpful?
Thank Cathy N
GeneralManagerNCL, Manager at County Hotel, responded to this review

Hello Cathy N, Thank you for a wonderful 5* review. I’m delighted that hotel was to your liking and you found our staff to be “excellent”. Such feedback is fantastic for staff morale and for this I thank you sincerely. Both the team and I look forward to hosting you again on your next visit to see your family. Yours...

Shefford, United Kingdom
Reviewed 12 July 2015 via mobile

I stayed here on a business trip on a Tuesday evening. On a positive the location is excellent right in the centre of Newcastle and right opposite the train station. Upon arriving their was a group of six of us and only one person on check in which was very slow I would have thought a hotel of this size...

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Helpful?
Thank Dean S
GeneralManagerNCL, Manager at County Hotel, responded to this review

Hello Dean S, Thank you for sharing your observations pertaining to your recent stay with us. I am surprised by your comments as they are generally not akin to our usual standards of high service. I will share your feedback with my departmental managers so as to ascertain where and why there may have been errors and omissions in the...

Brentwood, United Kingdom
Reviewed 12 July 2015

I treated my girlfriend to a weekend stay here for her birthday, lovely hotel with great location we found it close to everything we needed I would definitely come back here next time we are back in Newcastle

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Helpful?
Thank Adam B
GeneralManagerNCL, Manager at County Hotel, responded to this review

Hello Adam B Thank you for a fantastic 5* review. Our location on Neville Street is definitely our big selling point with all the city centre has to offer being within a few minutes walk. I will be sure to pass on your kind comments to the rest of our team, who I know will really appreciate them. See You...

Middlesbrough, England, United Kingdom
Reviewed 7 July 2015 via mobile

Great location for all the nightlife, staff were all wonderful, spotlessly clean room, comfy bed. Only downside was window didnt close properly and even though there was secondary glazing was a bit noisy so an afternoon nap was out of the question. Did sleep ok on the evening though.

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Helpful?
Thank Michelle W
GeneralManagerNCL, Front Office Manager at County Hotel, responded to this review

Dear Reviewer Thank you for taking the time to provide us with feedback following your recent stay with us in Thistle Newcastle, The County. Thank you for your kind comments regarding our friendly team. It was great to note you found our hotel to be comfortable and clean and our location to be good. Our central location is a great...

Scottish Highlands, United Kingdom
Reviewed 30 June 2015 via mobile

Stayed for one night room was at end of corridor but felt a bit like a maze to get to. Room was slightly wider than the bed so could feel small. Staff at breakfast were very friendly and helpful. Good choice of dishes.Check in and out very easy. Due to age of building there are stairs in various areas to...

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Helpful?
Thank ejm0807
GeneralManagerNCL, Manager at County Hotel, responded to this review

Hello ejm0807, Thank you for such a great review. I am delighted to read that you enjoyed your breakfast. Richard Muncaster, our Executive Chef uses only the freshest locally sourced fayre; so as to ensure a true farm to fork experience. I will be sure to pass on your kind comments to the Kitchen & Breakfast Teams who I know...

London
Reviewed 30 June 2015

Came off the train and straight into the hotel. Warm welcome and despite being early got my room early and it was upgraded as well. Room was spacious at front of hotel. No air on which could prove a problem in summer.

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Helpful?
Thank richbowenuk
GeneralManagerNCL, Manager at County Hotel, responded to this review

Hello richbowenuk, Thank you for taking the time to post a review on Tripadvisor. I have to agree that our location on Neville Street just across from Newcastle Main Station is ideal for anyone looking for a good base to explore all the “Toon” has to offer. While we do not have air conditioning in our rooms, we do have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Located across from Grand Central Station, the County Hotel is perfect for shopping, sporting and cultural events, and visiting the world-famous Hadrian's Wall. A magnificent Grade II Listed Victorian, the hotel is the ideal base for shopping, concerts and other cultural events, with attractions from Roman remains to the legendary St James' Park within a short drive. ... more   less 

Additional Information about County Hotel

Address: Neville Street, Newcastle upon Tyne NE1 5DF, England (Formerly Mercure Newcastle County Hotel)
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: €61 - €148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — County Hotel 4*
Number of rooms: 114
Reservation Options:
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Also Known As:
County Hotel, Newcastle Hotel Newcastle Upon Tyne
County Hotel By Thistle Newcastle
County Hotel Newcastle Upon Tyne
Hotel Style:
#13 Romantic Hotel in Newcastle upon Tyne
#17 Luxury Hotel in Newcastle upon Tyne
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Questions & Answers

Here's what travellers have asked, with answers from County Hotel staff and other travellers.
17 questions
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Questions? Get answers from County Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor less noise”
 of 5 bubbles , 2 Feb 2017 | Read review
“ask for Centra Station view”
 of 5 bubbles MorpethBabs, 31 Jan 2017 | Read review
“5th floor lovely and peaceful, and all floor accessible by lifts.”
 of 5 bubbles susanhG646ZB, 29 Jan 2017 | Read review
“5th floor :-)”
 of 5 bubbles 360eddieg, 14 Jan 2017 | Read review
“ask the staff what you want, they will give the right answer”
 of 5 bubbles brianrowe33, 29 Dec 2016 | Read review
5 of 5