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County Hotel

Expedia.comUS$57*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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County Hotel
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991 Reviews from our TripAdvisor Community

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Showing 969: English reviews
Blackpool, England, United Kingdom
Reviewed 3 January 2016

we have stayed here before we have a good time last time we went back because of its location. railway station across the road a small hotel car park down the side of it ,its only ten pounds per 24 hrs with a barrier and security cameras from the car park you go in to the hotel ,the rooms are...

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Helpful?
1Thank Gary J
Mercure_Newcastle, Manager at County Hotel, responded to this review

Hello Gary J, Thank you for another great review. We really appreciate that you have reviewed us so positively on two separate occasions. I'm so pleased to read that you found our location to be perfect for getting around the city. I'm also delighted to read that you found our secure Car Park to be of excellent value for money....

Reviewed 27 December 2015 via mobile

Fabulous dinner excellent service and made to feel very welcome nothing was too much trouble ..well done and thank you to all the staff working you made our Christmas day amazing would recommend this hotel to everybody

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Helpful?
1Thank cheryl b
Mercure_Newcastle, Manager at County Hotel, responded to this review

Hello cheryl b, Happy New Year to you and yours as well as a massive thank you the fantastic 5* review. I'm delighted to read that you had an "amazing" time dining with us on Christmas Day. I find that Christmas Day is such an important day that needs to be treasured and it really is wonderful that we were...

South Shields
Reviewed 20 December 2015

Visited the County Hotel for a works Christmas Party. Food - fab - Service - Fab - DJs' - fab. Lovely atmosphere and food was great. Staff very attentive. The room was decorated beautifully. Hoping to return for our next Christmas bash.

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Helpful?
Thank soosoo53
Mercure_Newcastle, Manager at County Hotel, responded to this review

Hello soosoo53, Thank you for such a great review. I'm delighted to read that you enjoyed attending one of our Festive Party Nights. Our team really went all out to ensure everyone had a fantastic night and such feedback is really reassuring that this was definitely the case. Both the team and I look forward to hopefully seeing you for...

Reviewed 17 December 2015 via mobile

This hotel is situated directly opposite the station in the city centre and just a couple of minutes walk from the shops, bars, restaurants etc. My room was large and well appointed, with a good range of toiletries in the bathroom. The staff I encountered were all very pleasant and helpful. The lift was very slow but the staircase is...

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Helpful?
Thank Pasdedeux D
Mercure_Newcastle, Manager at County Hotel, responded to this review

Hello Pasdedeux D, Thank you for taking the time to post a review of your recent stay. I'm glad you found our location ideal to your needs. Our city centre location on Neville Street opposite Grand Central Station makes us ideal for exploring all the "Toon" has to offer. I am pleased that you found my team to be pleasant...

Bradford, United Kingdom
Reviewed 2 December 2015 via mobile

I was a little concerned having read some of the reviews, do not be put off this is a great hotel. The location, directly opposite the train station, is perfect. Staff were very friendly and helpful and check in was a breeze. The room is small but perfectly adequate and all amenities are here. Room service was prompt and I...

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Helpful?
Thank 66Lindilou
Mercure_Newcastle, Manager at County Hotel, responded to this review

Hello 66Lindilou, Many thanks for your review. I'm glad to see that we were able to show up our detractors and that you had the opportunity to experience the warm, friendly and professional service we are known for. I'm pleased to read that your check-in was a "breeze" and you really enjoyed your room service pizza. I'm delighted to read...

York, England, United Kingdom
Reviewed 1 December 2015 via mobile

Excellent location right opposite the railway station. Good value. I was in a basic small double room but it had everything you would need. It was clean and comfortable. I did not eat there so can't comment on the bar or restaurant. Very good for an overnight stay.

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Helpful?
Thank Malcolm M
Mercure_Newcastle, Manager at County Hotel, responded to this review

Hello Malcolm M, Thank you for the review. I'm glad to read that the hotel was ideal to your needs. Both the team and I look forward to welcoming you back on your next trip to Newcastle. Merry Christmas, Gearoid Pyne

Barnsley, United Kingdom
Reviewed 26 November 2015

The County Hotel - Newcastle Although we didn't stay at this hotel on this occasion we did run an event for seventy people here, and they were absolutely brilliant. From the moment we walked through the door we were greeted with both friendliness and efficiency. Food and refreshments were plentiful and of good quality. The lunch was a fab mix...

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Helpful?
Thank Angie R
Mercure_Newcastle, Manager at County Hotel, responded to this review

Hello Angie R, Thank you for such a great review. We pride ourselves on being a bespoke venue for conferences and events and your feedback is really reassuring at how great a job we are doing. I will be sure to pass on your feedback to both Joe and Paul from our Conference & Banqueting Team. I know they will...

Stavanger, Norway
Reviewed 24 November 2015

The hotel is very central and offers nice but old rooms. There are several stairs inside which does make it a bit hard with big suitcases. The hotel offers a nice restaurant and a pub. Just outside the door you'll find the railway station.

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Helpful?
Thank JoneSigvart
THC_Newcastle, Manager at County Hotel, responded to this review

Hello JoneSigvart, Thank you for taking the time post a review following your recent stay. I'm glad to read that you found our city centre location to ideal to your needs. With regards to having to lift your luggage up and down steps, we do have a Concierge team who would be more than happy to assist with luggage if...

Nottingham, England, United Kingdom
Reviewed 22 November 2015 via mobile

My second visit to this hotel and I was pleased by the service both times. Staff were very helpful and overall I enjoyed my stay. The central location makes it easy to access the train and metro easily. Breakfast was plentiful and varied. Definitely recommend staying here if visiting Newcastle.

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Helpful?
Thank S_Z78
THC_Newcastle, Manager at County Hotel, responded to this review

Hello S_Z78, Thank you for your review and indeed your repeated custom, which we really appreciate. I'm pleased to read that you found our staff to be helpful and our breakfast offering a great start to the day. We do hope to welcome you back on your next trip to Newcastle. Sincere Regards, Gearoid Pyne

Reviewed 20 November 2015 via mobile

Had a two night stay as a group of 5 couples (some staying across the road at the station hotel) for a double 50th birthday. From check-in to check-out we found all the staff to provide great service. The room we stayed in was on the small side and had opaque glass with absolutely no view, slightly disappointing, but it...

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Helpful?
Thank delnheljel
THC_Newcastle, Manager at County Hotel, responded to this review

Hello delnheljel, Thank you for taking the time to post a review on Tripadvisor. Your title "Great service" really sums it up for me. We have a fantastic, dedicated and hard-working team here at the hotel and such feedback is fantastic to receive. It is great for morale and team building. I'm also glad to read you liked having a...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Located across from Grand Central Station, the County Hotel is perfect for shopping, sporting and cultural events, and visiting the world-famous Hadrian's Wall. A magnificent Grade II Listed Victorian, the hotel is the ideal base for shopping, concerts and other cultural events, with attractions from Roman remains to the legendary St James' Park within a short drive. ... more   less 

Additional Information about County Hotel

Address: Neville Street, Newcastle upon Tyne NE1 5DF, England (Formerly Mercure Newcastle County Hotel)
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: €58 - €136 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — County Hotel 3.5*
Number of rooms: 114
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Also Known As:
County Hotel, Newcastle Hotel Newcastle Upon Tyne
County Hotel By Thistle Newcastle
County Hotel Newcastle Upon Tyne
Hotel Style:
#13 Romantic Hotel in Newcastle upon Tyne
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Questions & Answers

Here's what travellers have asked, with answers from County Hotel staff and other travellers.
20 questions
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Questions? Get answers from County Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Car park limited. Get there very early. It's down a very narrow arch. Do not go there with a large vehicle! 10 spaces max!”
driw500, 18 May 2017 | Read review
“Ask for a front room”
samwood24, 17 May 2017 | Read review
“Ask if they have a room with soundproof walls, we stayed in 436 a deluxe room not quiet”
283philipp, 8 May 2017 | Read review
“High floor has good views across the rooftops.”
eileenanddavebushby, 25 Apr 2017 | Read review
“Ask for a room not facing the train station (too loud on a morning)”
Junelle246, 12 Apr 2017 | Read review
5 of 5
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US$57* /night
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Prices are for 1 room, 2 adults
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