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Malmaison Newcastle

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Malmaison Newcastle
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2,094 Reviews from our TripAdvisor Community

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Showing 2,084: English reviews
Mansfield, United Kingdom
Reviewed 7 December 2015 via mobile

Visited the Malmaison as a birthday treat. Booked a superior double room which was fantastic. Large, spacious and with a fantastic view over the Tyne and millennium bridge. The bed was huge and so comfortable and to say we were near busy bars and restaurants we never heard a thing all night. The bathroom was again spacious and clean with...

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Helpful?
Thank ChrisandEmma2013
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear ChrisandEmma2013, Thank you so much for such a lovely review. I am very pleased to read that you enjoyed spending time with us and that you enjoyed your Millennium bridge view room, as well as breakfast and your time in the ChezMal bar! Once again thank you for taking the time to write your feedback and we very much...

Sheffield, United Kingdom
Reviewed 7 December 2015 via mobile

This hotel was a 5 star all the way if we hadn't been let down by poor customer service on the day of check out. However the room, hotel and views were all fantastic, we had champagne in our room and they staff even left us some vouchers for a free cocktails for my wife's birthday. We had dinner in...

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Helpful?
1Thank Bobby B
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Bobby H, Thank you for taking the time to write your review. I’m very pleased to hear that you enjoyed your stay, but very sorry to hear of an issue and confusion around afternoon tea. If would be able to e-mail directly at: reception.newcastle@malmaison.com so I can acquire enough information and details to allow me to investigate this in...

Newcastle upon Tyne, United Kingdom
Reviewed 7 December 2015

This was our first time stopping at the Malmaison and I am pleased to say we were not disappointed, we wanted a hotel for the few days over our wedding, we had looked at other hotels such as the Hilton, but felt that this hotel was different and not generic like the other ones. We stayed in the HMS Royal...

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Helpful?
Thank rachael g
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear rachael g, Thank you for taking the time to write your review. I’m really pleased that you enjoyed your stay in the HMS Royal Ark suite, it is indeed a very special room with an amazing view! Thank you for your comments on Peter and the rest of the team and I’m so pleased that you were looked after...

Reading, United Kingdom
Reviewed 6 December 2015 via mobile

From the moment we arrived we knew we were in for a great stay. Reception welcomed us and informed us of all the different aspects of the hotel. Our room (615), was spacious, quiet and the bed was really comfortable! We ate in the brasserie on the first night, would defo recommend the strip steak, it was really busy but...

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Helpful?
Thank GlobalHen
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear GlobalHen, Thank you so much for such a lovely review. I’m really pleased that Callum and the rest of the team at the hotel were able to look after you so well and that you enjoyed your stay. I’m really pleased that you enjoyed the live Acoustic music on the Sunday afternoon & evening, this is something that we...

South Shields, United Kingdom
Reviewed 6 December 2015 via mobile

Love this place - views from the rooms are just fantastic. Convenient for Newcastle city centre. Rooms gorgeous and restaurant and staff fantastic - food fabulous - will definitely return. Well worth the money - even though it was a special treat.

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Helpful?
Thank Foodjunkie138
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Foodjunkie138, Thank you so much for such a lovely review, it’s a pleasure to read your comments and I’m so pleased that you enjoyed your stay with us. We very much look forward to welcoming you back to Malmaison Newcastle again soon. Kind regards, Richard Lockstone General Manager.

Reviewed 5 December 2015 via mobile

Malmaison what can i say.. absolutely amazing..from the minute we checked in.. the service was so personal and professional we felt like we was the only people there. I called the hotel before our stay to arrange some balloons to go in our room. The hotel kindly recommended a local business that would deliver them. Which was amazing. I had...

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Helpful?
1Thank chocolatecoke
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear chocolatecoke, Thank you for taking the time to write your comprehensive review. I am very pleased to read you had a lovely stay and thank you for the kind feedback on Valentin and the rest of the team, I’m really pleased that you felt so well looked after. We very much look forward to welcoming you back to Malmaison...

Gateshead, United Kingdom
Reviewed 5 December 2015

Stayed here on a "Girlie" package with four girlfriends.This package included an overnight stay, complimentary cocktail, box of truffles, two course meal in restaurant and a treatment in the spa for £130 each. We arrived at 2pm but were unable to check in until the stated 3pm, it wasn't a problem as we were able to leave our bags securely...

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Helpful?
Thank Lesley S
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Lesley S, Thank you for taking the time to write your review. Thank you for your kind words regarding your bedroom, breakfast and the spa team, I’m pleased that you enjoyed the overall stay on the Girls night in Package. I’m sorry that the vegetables were not cooked suitably for your group and that there was a delay on...

Wirral, United Kingdom
Reviewed 2 December 2015

Stayed here on business with a group of colleagues in October 2015, including making use of the meeting room facilities. The residential rooms and accommodation really are very nice. The location is really quite striking; it's been a long time since I visited Newcastle, and all I can say is that the waterside area really has come a long way....

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Thank Doug M
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Doug M, Thank you for taking the time to write your review. In regarding our Meeting and Events facilities we do indeed have a number of meeting rooms, four in total, and it sounds like you were in Mal 2 on the first day and then possibly Mal 1 or our PDR (Private Dining Room) on the second. We...

London
Reviewed 2 December 2015

Stayed at this hotel on business trip. Room overlooked the river and was on a corner so was huge with a small seating area and separate TV. The room was clean , bed was comfortable and WI Fi was free but was limited in certain parts of the room. Service was first class and breakfast although expensive was plentiful. The...

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Helpful?
Thank SDG6
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear SDG6, Thank you for taking the time to write your review. I’m very pleased to read that you enjoyed your stay and that you enjoyed the comfort of the room. I’m also very pleased to read that you found breakfast to be first class! I’m very sorry to hear that it’s just the lighting in the room that stopped...

St. Asaph, United Kingdom
Reviewed 30 November 2015 via mobile

We stayed here when attending the North East Tourism Awards and had an overall good stay. The Good: Spacious Room with nice view of the river and bridges Service in the bar The breakfast (exceptional) The Not So Good: Room freezing cold on arrival Bathroom poor for a suite Reception unorganised and understaffed both at check in and check out...

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Helpful?
Thank welshtraveller013
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear welshtraveller013, Thank you for taking the time to write your review. I’m very pleased to read that you found breakfast, the bar service and the bedrooms to be very comfortable and enjoyable. I’m sorry however that there was even a ‘not so good points’ list; I will discuss your feedback with the team for future improvements. Reception is generally...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Fog on the Tyne? Let's hope not. Otherwise you'll miss the great view of the Tyne Bridge you get from our hotel in Newcastle city centre. But then, when you're staying at Malmaison Newcastle, it's the views on the inside that tell you your boat's come in. While you're right at the heart of Newcastle's great shops and exciting nightlife, the lure of MALBAR's legendary cocktails and the Mal Brasserie's classic dishes with a twist is pretty strong. And who wants to spend all night out on the town when one hotel in Newcastle has a whole floor with a shipbuilding theme and bathtubs you could sink a battleship in? It could only be the Newcastle Mal. ... more   less 

Additional Information about Malmaison Newcastle

Address: Newcastle Quayside, Newcastle upon Tyne NE1 3DX, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: €105 - €219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Newcastle 4*
Number of rooms: 122
Reservation Options:
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Also Known As:
Malmaison Newcastle Hotel Newcastle Upon Tyne
Malmaison Newcastle Upon Tyne
Malmaison Newcastle Hotel Upon Tyne
Hotel Style:
#2 Spa Hotel in Newcastle upon Tyne
#10 Luxury Hotel in Newcastle upon Tyne
#11 Romantic Hotel in Newcastle upon Tyne
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Questions & Answers

Here's what travellers have asked, with answers from Malmaison Newcastle staff and other travellers.
14 questions
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United Kingdom
7 months ago
Durham, England, United Kingdom
Newcastle upon Tyne, England
over a year ago
1 month ago
Newcastle upon Tyne, England

See all questions (14)

Questions? Get answers from Malmaison Newcastle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Riverside view is best - same for Brasserie”
 of 5 bubbles madeirafanwhitleybay, 15 Feb 2017 | Read review
“Above second floor and not beside the lifts!”
  • Extra £35 for a Room with a view -and a flag! (2nd floor)
 of 5 bubbles ability4all, 9 Feb 2017 | Read review
“Brilliant location”
 of 5 bubbles HeidiN420, 7 Feb 2017 | Read review
“Ask for a room with a river view”
 of 5 bubbles AmberT885, 7 Feb 2017 | Read review
“ask for a river view”
 of 5 bubbles NorthernStar37, 5 Feb 2017 | Read review
5 of 5