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Malmaison Newcastle

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Malmaison Newcastle
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2,087 Reviews from our TripAdvisor Community

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Showing 2,077: English reviews
Newcastle upon Tyne, United Kingdom
Reviewed 7 February 2016

Heard great things about the hotel and was really excited to stay, booked the room for my boyfriends birthday. The hotel is located on the Quayside in a beautiful area of Newcastle. Great location. However room was tiny for what we paid, the bed was small too and the bathroom was even smaller. Everything inside was very cramped. I wouldn't...

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Helpful?
Thank Kelsiey
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Kelsiey, Thank you for taking the time to write your feedback. I’m really pleased that you enjoyed your stay with us and that the staff all came across as lovely. Also pleased to hear that you enjoyed the Millennium Bridge view despite the room being on the small side. We do have a number of larger rooms so maybe...

Carlisle, United Kingdom
Reviewed 7 February 2016

We were offered an upgrade by Lindsay and chose to take it. We were really impressed with the room and enjoyed our two nights here. We would recommend it to others who were visiting Newcastle and were impressed with the service from all the staff but particularly Lindsay who dealt with everything we needed promptly and efficiently. Our corner suite...

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Helpful?
Thank Gill-David63
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Gill-David63, Thank you for taking the time to write your review. I’m really pleased that you enjoyed your stay with us and that you found your corner suite comfortable. I’m also very happy that Lindsay and the reception team were able to look after you so well. Thank you for your feedback on the lighting, plans have been proposed...

Durham, United Kingdom
Reviewed 7 February 2016 via mobile

Booked this hotel for my friends birthday treat. We booked a deal that was dinner bed and breakfast and we had a huge room with two king size beds a sofa and huge bathroom. Room was beautiful and the staff were very friendly. We had a couple of drinks in the bar before we went to our room nice bar...

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Helpful?
Thank gemzfay
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Kelsiey, Thank you for taking the time to write your feedback. I’m really pleased that you enjoyed your stay with us and that the staff all came across as lovely. Also pleased to hear that you enjoyed the Millennium Bridge view despite the room being on the small side. We do have a number of larger rooms so maybe...

Reviewed 6 February 2016 via mobile

We loved our recent stay at the Malmaison hotel. We had a gorgeous room with a perfect view of the millennium bridge. We had the cocktails and dreams package which included food up to £25 each and a cocktail. We booked breakfast on arrival and received another complimentary cocktail voucher which was great. The meal was fantastic. The staff were...

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Helpful?
Thank Katy J
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Katy J, Thank you for taking the time to write your lovely review following your cocktails and dreams stay. I’m really pleased that you enjoyed your stay with us and that the level of customer service across the team stood out to you especially Piera and her team in the Brasserie. Also very pleased to hear that your cocktail...

Reviewed 6 February 2016 via mobile

Well myself and my husband along with another couple stayed here for one night. Our room was beautiful and we had a very comfy night sleep. The staff who checked us in were 2 ladies and they were very polite and helpful and gave us a voucher for a free cocktail. The lady making our cocktails all night was absolutely...

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Helpful?
Thank Paula H
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Paula H, Firstly, thank you for taking the time to write your complimentary review. I’m really pleased that you enjoyed your stay with us and that you decided to stay and enjoyed our cocktails in the Chez Mal bar. I’m also very happy that Maude and the rest of the bar team were able to look after you so...

Isle of Man, United Kingdom
Reviewed 5 February 2016 via mobile

We got a good rate through Hotels.com but we were then felt penalised due to tiny dark poky room overkooking the multi storey car park. Hospitality and catering standards were poor and this devalves the brand. We still had a great time though. Excellent location saved the day.

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Helpful?
Thank Karen L
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Karen L, Thank you for taking the time to write your feedback on our hotel following your stay, as you mentioned we are so very lucky with our location in Newcastle, which in so many ways could not be better. I’m sorry however that some other elements of your stay did not meet you expectations. If you would like...

Darlington, United Kingdom
Reviewed 4 February 2016

1 night getaway with my Wife. Booked using their "Cocktails & Dreams" promotion. Standard double room, but for an additional £20 you were entitled to a 3 course dinner for two and a cocktail of your choice each. Fantastic value!! Room was lovely, modern, clean, quiet and with a great view over the Millennium Bridge & River Tyne. Staff were...

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Helpful?
2Thank Phil H
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Phil H, Thank you for taking the time to write your lovely review following your cocktails and dreams stay. I’m really pleased that you enjoyed your stay with us and that the level of customer service across the team stood out to you especially Lindsay at reception and Georgina in the Brasserie. Also very pleased to read that the...

Glasgow, United Kingdom
Reviewed 2 February 2016

This hotel is simply not worth the money. The rooms are tiny and poorly equipped. We paid for a room with a bridge view, this is actually a view of the Millenium bridge and not the Tyne bridge. This is not clear on the web booking page. The staff in the restaurant and bar are overstretched and can't cope during...

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1Thank Mbsean
Newcastle, United Kingdom
Reviewed 31 January 2016

One of my uncle came for visit in Newcastle and he wanted to stay in a nice hotel where he can access and explore some place of interests in newcastle upon Tyne. I went to see how he is doing in this hotel and the settings there amaze me. The hotel, was located not too far from the Quayside and...

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Helpful?
Thank princeiseoluwa
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear princeiseoluwa, Thank you for taking the time to write your feedback on our hotel following your uncle’s stay, as you mentioned we are so very lucky with our location in Newcastle, which in so many ways could not be better. Thank you for your comments, Kind regards, Richard Lockstone General Manager.

Newcastle upon Tyne, United Kingdom
Reviewed 31 January 2016 via mobile

We stayed at the Mal on Friday 29th January for my birthday. We stayed in the Ark Royal suit which is beautiful with stunning views over the tyne. We were greeted by very friendly, welcoming staff, the room was clean not a thing out of place. We ate out but have ate here before & would definitely recommend it, this...

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Helpful?
Thank Michelle C
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Michelle C, Thank you for taking the time to write your review. I’m really pleased that you enjoyed your stay in the HMS Ark Royal suite, it is indeed a very special room with an amazing view! Thank you for your comments on the service from our reception team and we very much look forward to welcoming you back...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Fog on the Tyne? Let's hope not. Otherwise you'll miss the great view of the Tyne Bridge you get from our hotel in Newcastle city centre. But then, when you're staying at Malmaison Newcastle, it's the views on the inside that tell you your boat's come in. While you're right at the heart of Newcastle's great shops and exciting nightlife, the lure of MALBAR's legendary cocktails and the Mal Brasserie's classic dishes with a twist is pretty strong. And who wants to spend all night out on the town when one hotel in Newcastle has a whole floor with a shipbuilding theme and bathtubs you could sink a battleship in? It could only be the Newcastle Mal. ... more   less 

Additional Information about Malmaison Newcastle

Address: Newcastle Quayside, Newcastle upon Tyne NE1 3DX, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: €105 - €219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Newcastle 4*
Number of rooms: 122
Reservation Options:
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Also Known As:
Malmaison Newcastle Hotel Newcastle Upon Tyne
Malmaison Newcastle Upon Tyne
Malmaison Newcastle Hotel Upon Tyne
Hotel Style:
#2 Spa Hotel in Newcastle upon Tyne
#10 Luxury Hotel in Newcastle upon Tyne
#11 Romantic Hotel in Newcastle upon Tyne
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Questions & Answers

Here's what travellers have asked, with answers from Malmaison Newcastle staff and other travellers.
14 questions
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United Kingdom
7 months ago
Durham, England, United Kingdom
Newcastle upon Tyne, England
over a year ago
1 month ago
Newcastle upon Tyne, England

See all questions (14)

Questions? Get answers from Malmaison Newcastle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Riverside view is best - same for Brasserie”
 of 5 bubbles madeirafanwhitleybay, 15 Feb 2017 | Read review
“Above second floor and not beside the lifts!”
  • Extra £35 for a Room with a view -and a flag! (2nd floor)
 of 5 bubbles ability4all, 9 Feb 2017 | Read review
“Brilliant location”
 of 5 bubbles HeidiN420, 7 Feb 2017 | Read review
“Ask for a room with a river view”
 of 5 bubbles AmberT885, 7 Feb 2017 | Read review
“ask for a river view”
 of 5 bubbles NorthernStar37, 5 Feb 2017 | Read review
5 of 5