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Surtees Hotel

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1 room 2 adults 0 children
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554 Reviews from our TripAdvisor Community

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Showing 546: English reviews
Reviewed 29 April 2015

Stayed here for two nights with my partner on a groupon deal. The location was brilliant near quay, railway station and town. The hotel is over a micro brewery and the access is round the back, which we didn't find a problem. On entry the reception staff were very friendly and helpful. The lift may pose a problem to some...

1Thank caroleMiddlesbrough
Swansea, United Kingdom
Reviewed 28 April 2015 via mobile

Checked in with no problems, room we had was huge on the top floor, something's could do with updating but for a base to shower and sleep, it was ideal. Location was perfect and staff were helpful. Will def consider staying here next year when we come back

4Thank thomas e
Morpeth, United Kingdom
Reviewed 22 April 2015

Have tried to contact the manager by asking for a alternative email to the standard generic one, but to no avail. I stay at this hotel on 19th April, along with my two daughters. Was a tad worried when we arrived as the receptionist was in no hurry to either welcome us, or to be honest, speak to us at...

2Thank Boothie28
North Yorkshire, United Kingdom
Reviewed 21 April 2015

Arrived at 3.45 and was given room key ( check in 2pm ) room had not been cleaned, bed unmade and towels left in bath tub. When I complained I was told " sorry we are having a bad day " Was given a smaller room only after they had visibly checked room had been done. No other contact with...

Thank Andrew O
Daventry, England, United Kingdom
Reviewed 17 April 2015

The hotel is very central and the breakfast was great, and the staff were very friendly. That's the good news. The room was very tired, but clean - except for the radiator. The wall light in the bathroom didn't work, the bathroom door was coming off its hinges, the sink's pop-up waste didn't, and the shower instructions - inside the...

Thank David K
Barnsley, United Kingdom
Reviewed 12 April 2015

Very impressed by the location, very close to all the sights. A friendly welcome awaited us from the receptionist, Shelley. Very knowledgeable and had an attitude of nothing being too much trouble. The breakfasts were lovely and set us up for the rest of the day in the light and bright breakfast room. The hotel was a bit of a...

2Thank Dean B
Gainsborough, United Kingdom
Reviewed 9 April 2015

Tried to book a two night break, told not accepting any more Groupon vouchers as they have only allowed three rooms and they are booked up for the whole promotion deal. Surly they would know how many they have sold and the availability. Told not there problem go to Groupon to sort. Asked to speak to the manager and she...

Thank 360chrisb15
Reviewed 7 April 2015 via mobile

Located in pretty good location 2-3 minute walk to quayside the rooms were clean the staff very friendly. good value for money for a 1 night getaway when you just need a bed for the night can't beat it

Thank sean d
Bath, United Kingdom
Reviewed 3 April 2015

Seen a couple of bad reviews,but we thought we'd go for it! Whingers! Ok,the lift could be a problem,if previous users had not shut gates on it properly.It's only 3 flights,for goodness sake and staff would help out if required.Found that to be part of its charm.My wife was ill so we changed to seperate beds on second night "not...

2Thank BOB M
Reviewed 26 March 2015 via mobile

Me and my friends stayed here and were extremely happy with this hotel. The receptionist shelly gave outstanding customer service. Ours rooms were really good especially for the price we paid. The location was amazing too. If your going for a night out in Newcastle then I would definitely recommend this hotel.

2Thank Laura W

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  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi

Additional Information about Surtees Hotel

Address: 12-18 Dean Street, Newcastle upon Tyne NE1 1PG, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: €49 - €125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Surtees Hotel 3*
Number of rooms: 40
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Also Known As:
Surtees Hotel Newcastle Upon Tyne
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Questions & Answers

Here's what travellers have asked, with answers from Surtees Hotel staff and other travellers.
9 questions
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3 months ago
4 months ago
5 months ago
Derby, United Kingdom

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Questions? Get answers from Surtees Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms access from first floor stairs but has a lift”
 of 5 bubbles michaelLincolnshire, 10 Dec 2016 | Read review
“Ask for a room at the rear as the front is very noisy”
 of 5 bubbles LinsleyT, 29 Oct 2016 | Read review
“A room on a high floor may give you more quiet”
 of 5 bubbles lmorby, 15 Oct 2016 | Read review
“As close to the ground floor as possible in case the elevator still doesn't work!”
 of 5 bubbles weegerd, 1 Aug 2016 | Read review
“Go for a room at the back as less noisy”
 of 5 bubbles couldbeyou, 20 Jul 2016 | Read review
5 of 5