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Novotel Newcastle Airport

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Traveller (135)
Room & Suite (63)
Dining (21)
Overview
  • Excellent27%
  • Very good45%
  • Average17%
  • Poor7%
  • Terrible4%
Travellers talk about
“toby carvery”(57 reviews)
“kingston park”(34 reviews)
“separate toilet”(19 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,399)
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Traveller rating
374
558
237
98
62
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374
558
237
98
62
Show reviews that mention
All reviewstoby carverykingston parkseparate toiletpancake machineparking chargeswimming poolnewcastle airportpark and flyexecutive roomper nightcity centremetro stationthe sofa bedroad noisefamily roompleasant staybreakfast was excellent
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11 - 15 of 1,329 reviews
Reviewed 11 March 2018 via mobile

Stayed Saturday 10 March for 1 night' family of 4' £56 for standard room' nice bar and reception area as you go in. rooms big enough' tv' good bathroom with power shower' coffee and tea facilities' never used pool' stayed room 217' no noise whatsoever'...More

Thank kevdunn2011
Response from Sheena H, General Manager at Novotel Newcastle AirportResponded 13 March 2018

"Thank you for taking the time to write a review about your recent visit to Novotel Newcastle. I am delighted that you enjoyed your stay. With regards to parking, our barrier system is currently under maintenance but is covered by CCTV. Kind regards, Sheena Hodgson...More

Reviewed 10 March 2018 via mobile

Booked in last Friday lunchtime people in front of me offered use of pool and other amenities was told I could not use as paying cash Went up to room which had only just been cleaned to find no towels and a dirty bathroom Went...More

Thank Karl P
Response from Sheena H, General Manager at Novotel Newcastle AirportResponded 12 March 2018

"Thank you for your comments and I am genuinely sorry that your experience was not brilliant. I can assure you that the matter is being looked into as this is not the level of service we normally provide. Also, all guests have access to our...More

Reviewed 9 March 2018 via mobile

Me and my partner stayed here whilst travelling from Swindon to North Shields for a DFDS Amsterdam cruise, we weren’t expecting a huge amount as it was very cheap, but after taking 2 buses a train and a plane I’m not sure I would have...More

1  Thank poppymeg
Response from Sheena H, General Manager at Novotel Newcastle AirportResponded 12 March 2018

"Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I hope you enjoyed your Amsterdam cruise just as much and I look forward to...More

Reviewed 4 March 2018

“disappointed, the internal room door jammed stuck and were trapped in the room and they didn't fix it” £6 CAR PARK CHARGE ON TOP OF THE ROOM CHARGE the lifts hardly worked and the inside room door was jammed stuck the pool was a bonus,...More

Thank Danny H
Response from Sheena H, General Manager at Novotel Newcastle AirportResponded 5 March 2018

"I am really sorry to hear that your stay was not up to expectations. If you would like to discuss these issues, please contact me on H1118@accor.com. Kind regards, General Manager, Sheena Hodgson"

Reviewed 4 March 2018

The double rooms are large, the bathroom clean and comfortable rooms, but the whole hotel needs updating - new carpets, new wall paper etc. The staff are very polite and helpful. The wifi was very good if you're using for business i would recommend.

Thank Paul_D_Hill
Response from Sheena H, General Manager at Novotel Newcastle AirportResponded 5 March 2018

"Thanks for your review. I am glad you had a good stay with us. We have a full refurbishment planned this year so I hope you can return to see the finished result. Kind regards, General Manager Sheena Hodgson "

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Conference Facilities
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$56 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Details
Price range
US$56 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
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Traveller (135)
Room & Suite (63)
Dining (21)
Pool & Beach (4)
Family and Play Areas (2)
Questions & Answers
Ask a question
Karen W
28 December 2017|
AnswerShow all 2 answers
Response from Gillian P | Reviewed this property |
Sorry I cant we didn't use the facilities
-1
Votes
dianemartin2017
17 November 2017|
AnswerShow all 3 answers
Response from Sussexstrollers | Reviewed this property |
Sorry but I can't help. Perhaps a call to the hotel would provide he answer. Enjoy your stay. Cheers. The Sussex Strollers
0
Votes
Anne M
27 October 2017|
AnswerShow all 5 answers
Response from sinbad099 | Reviewed this property |
It’s a ten minute walk up the hill past the tesco and sports direct
2
Votes
Room Tips
"Look for a different hotel"
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"Rooms opposite the A1 can be noisy"
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"Would recommend first floor"
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"Metro to city centre brilliant and cheap"
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