Buyer beware as they say. Knew the cheap price was a risk. Uncomfortable (and small!) double bed didn’t really sleep and felt cramped. Only got one cup one towel etc in the room. Had to ask for another towel as got given a bath mat instead. Staff were incredibly rude when I had the nerve to ask again for an actual towel. Turned the lights on in the room and the switch came off the wall in my hand. The reception staff had a limited understanding of basic conversation. Parking is a bit sketchy. Never been in a hotel where the window is between the room and the public hallway. Very odd. Oh and the kettle takes about 12 minutes to boil which feels like a lifetime after such a bad nights sleep. Nice view over the petrol station. Shower is good though. Would recommend this place for a stag party or similar.…
Super friendly team for whom nothing was too much trouble. Food was delicious - great choice & well presented. Lovely breakfast. Rooms very spacious. Great location. Easy check in/out. Parking no problem
Superior king room was very large and well decorated. Very clean. Great friendly staff. TV had no reception. Excellent breakfast and lamb shank dinner. We had 4 bicycles and the staff let us put them inside in an unused conference room. Would definitely stay again if in Newmarket
We had an excellent afternoon tea which exceeded our expectations. Everything was really fresh and tasty, so may different cakes. Service was fabulous and the staff were really friendly and helpful. Will definitely return.
Stayed a couple of nights with our two small dogs, this hotel is a hidden gem. Reception and bar staff very friendly yet professional. Alcove area set aside for pet owners to eat in the bar area. Room very clean and spacious. Our room overlooked stables next door but not disturbed by any noise from them. Also love how room didn't open directly onto long corridor but in a cluster of 3 rooms so didn't have everyone walking past the door. Hotel exceeded our expectations and will definitely stay here again.
I travel every week for work and I have to say this is my favourite hotel. Always feel at home here and treated very well. Both as a Diamond select member (and regular) AND before; get upgraded frequently. Emma on reception is really helpful, friendly and knows me by name. All the beds are comfortable (Not too hard, not too soft). The food is good and can get a meal and a drink within my £25 a night budget. There is a type 2 and 3 pin car charging spot, usually available.
From the day Emma showed us around the hotel till the day all the staff were amazing. Emma replied to every neurotic email. Cheryl took me to inspect every detail a few days before. Kristian made my girls feel like vip princesses Amy and Kristian were so bubbly and fun behind the bar. Sarah looked after everything after the wedding. I could go on and on. Every member of staff was great. No ask was to big. My whole family including myself thought I would be a perfectionist Bridezilla but having Emma from start to finish I knew it was all in hand. She knew how I wanted things before I did and I was probably the calmest bride I have ever known. So thank you all. Cant wait to come back for a carvery. We can't thank you guys enough. Mr and Mrs D'Arcy
Exceptional service great hotel and staff are amazing always willing to help from the smallest issue such and losing room card to even trying to sort us a good meal for the night to what, I'd recommend this best Western over all and not because we stay there alot , it's by far one of the best of all hotels in the UK and a great well done and thank you to Robert for managing the hotel the way he does and having a great team of people, also if you love dogs there's 2 wonderful dogs that work aside Robert and are lovely always welcoming and love belly rubs puts a smile and make the stay so much better, a big thank you to all the team!
Spent the weekend of 4th of March at this Hotel. The room was spotless, the food of a very high standard and the staff really are a credit to best western. I would not hesitate to re book if we were in the area again. Overall a great break and valve for money.
Attended sister’s wedding celebration in the Guineas Suite. Room perfect for the occasion and looked stunning. Staff were excellent- nothing too much trouble and everything ran like clockwork. Many guests stayed for a couple of nights and were full of praise for the hotel, the food and the style and comfort of their bedrooms. Wouldn’t hesitate to recommend this hotel - either for a function and/or overnight stay. Thank you Emma and team, you made it an incredibly special event.