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Swan Hotel & Spa Lavenham

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Swan Hotel & Spa Lavenham
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1,124 Reviews from our TripAdvisor Community

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Showing 1,118: English reviews
Swanley, United Kingdom
Reviewed 2 January 2016

We visited the weekend before Christmas to get away from it all and were very happy we chose this place! Whilst the rooms are not all that modern the bed was very comfortable and the bathroom very adequate with a good shower and toiletries provided. The evening meal was included in the price, as was the breakfast, and overall we...

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Helpful?
Thank Andrew E
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to submit your review via Trip Advisor. We welcome customer comments. We're delighted to hear that your stay was enjoyable and we look forward to welcoming you back again. I'd like to wish you a very Happy New Year and if I can assist you further, at any time, please do let me know....

London
Reviewed 30 December 2015

We stayed for a 3 night Christmas break at this charming historic hotel in Room 27 which is a Classic Double Room that we were told was the only one available when we booked in September. This is the same room that we had last Christmas and our experience this year was very similar to last. The attractive lounge areas...

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Thank Pinner Traveller
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to submit your review via Trip Advisor. We welcome customer comments and yours have been shared with the team. Our Christmas package gets booked up very quickly, so if you'd like to book for Christmas 2016, please contact us as soon as possible. I am so sorry to hear that your Wife had to...

Reviewed 28 December 2015 via mobile

The family was treated to a meal as our Christmas gift from my aunt - good gift indeed. On arrival jacket was taken and shown to table. There was a mix up regarding sparkling and still water but resolved quickly and billed correctly. In general the service was good but not charming. Prawn tempura for starters was cracking and haddock...

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Thank HJCode
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to submit your review via Trip Advisor. We welcome customer comments. We're delighted to hear that you enjoyed your meal, but I am sorry to hear that your coats were not restored to you, as you departed. I will mention this feedback to the team. We look forward to welcoming you back again. If...

Reviewed 26 December 2015 via mobile

My partner & I spent a very enjoyable afternoon & evening here as a birthday treat & relaxing getaway. We both had wonderful massage treatments in the spa & relaxed further in the outdoor spa pool afterwards looking at the night sky with the Christmas lights sparkling & twinkling at us. We finished the evening off with a delicious 3...

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Thank PaulaBen
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to submit your review via Trip Advisor. We welcome customer comments and yours are so kind, thank you. We're delighted to hear that your stay was enjoyable in all aspects and we look forward to welcoming you back again. If I can assist you further, at any time, please do let me know. Kind...

Kent, United Kingdom
Reviewed 24 December 2015

We love the location and the Hotel is one of the best in Lavenham. We have stayed a couple of times before and always had a good time. This time it was my Husbands Birthday treat and they gave us an upgrade to one of the best rooms without even asking, how cool is that. They even left a Birthday...

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Thank Kentbry
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your feedback on Trip Advisor. We welcome customer comments and yours have been shared with the team. We're pleased to hear that you enjoyed your stay, to celebrate your Husband's birthday. Thank you again and we look forward to welcoming you back again. If I can assist you further, at any time,...

Sudbury, United Kingdom
Reviewed 19 December 2015

My husband and I visited this Hotel for one night and I booked directly with the Hotel on a bed, breakfast and dinner basis. I looked on various websites and this wasn't the cheapest option but decided I would deal directly with the Hotel after my experience with Expedia in the summer. We arrived and were shown to our room...

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7Thank Stephanie H
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for sharing your feedback on Trip Advisor. We welcome customer comments, as it helps us to review our product offering and service. However, I am so sorry to hear that your stay was not the enjoyable one you had hoped for and I'm disappointed to hear that your concerns were not followed up by a member of our...

Surrey, United Kingdom
Reviewed 15 December 2015

First impression was an impressive building which had been maintained to an impressive standard. Unfortunately the car park appeared small and struggled to find somewhere to park. However the receptionist asked if we had managed to park and pointed out a second car park across the road. To our delight we had been upgraded to one of the heritage rooms...

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1Thank Mick T
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your comments on Trip Advisor. We welcome customer feedback and are delighted to hear that you enjoyed your visit. Your comments have been shared with the team - thank you. We look forward to welcoming you back to The Swan at Lavenham Hotel & Spa. If I can assist you further, please...

Essex, United Kingdom
Reviewed 15 December 2015

Lovely hotel very nice high street for those that like it a bit slower. The hotel is fantastic as is the spa. The food in all restaurants in the hotel is of a very high standard and the old fashioned pub attached to the hotel is very inviting and friendly. If you want a relaxing slow paced romantic weekend this...

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Thank Andy B
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your comments on Trip Advisor. We welcome customer feedback and are delighted to hear that you enjoyed your visit. Lavenham is such a beautiful place and we're very lucky to be situated in such a wonderful location. We look forward to welcoming you back to The Swan at Lavenham Hotel & Spa....

Reviewed 15 December 2015 via mobile

We visited the swan hotel and I have to say the service is excellent! The surroundings and ambience very relaxing indeed. Tea by the fire and drinks before dinner great each bedroom is different but very well equipped with complimentary tea coffee etc and wi fi if you can't do without the net. Dinner was extremely good very well laid...

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Thank mrchips321
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your comments on Trip Advisor. We welcome customer feedback and are delighted to hear that you enjoyed your visit to The Swan at Lavenham Hotel & Spa. We look forward to welcoming you back. If I can assist you further, please do let me know. Kind regards Jane Jane Larcombe Business Development...

Basildon, United Kingdom
Reviewed 15 December 2015

My family and I spent a wonderful Sunday afternoon having my celebration lunch, the staff and cooking were both excellent, and catered for all our needs. When booking I was asked if I wanted the private dinning room and if there were any dietary needs and any catering for children. We span an age range from 5 to 70 and...

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1Thank Robert H
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your comments on Trip Advisor. We welcome customer feedback and are delighted to hear that you enjoyed your special family occasion at The Swan Lavenham Hotel & Spa. We look forward to welcoming you back again. If I can assist you further, please do let me know. Kind regards Jane Jane Larcombe...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Nestling in the Suffolk countryside, between Bury St. Edmunds and Sudbury, is The Swan Hotel & Spa in Lavenham, perhaps one of England's most iconic hotels. The Swan dates back to the 15th century when it played a key role in Lavenham's wool trade. Today it is a quintessential English country hotel and restaurant, proud of its achievement of AA 4 Red star, two AA Rosettes & Visit England Large Hotel of the Year 2013. Ancient oak beams and inglenook fireplaces blend beautifully with rich furnishings and fabrics to create the perfect ambiance for rest and relaxation. The historic old bar boasts a wonderful collection of memorabilia, including a wall signed by British and American airmen stationed at Lavenham Airfield during World War II. The Swan is a wonderful place in which to celebrate a variety of special occasions, including romantic weddings, christenings and family get-togethers. It is also a unique venue for seminars, meetings and conferences, where 15th century inspiration combines with 21st century innovation. ... more   less 

Additional Information about Swan Hotel & Spa Lavenham

Address: High Street, Lavenham, Babergh District CO10 9QA, England
Region: United Kingdom > England > East Anglia > Suffolk > Babergh District > Lavenham
Price Range: €123 - €274 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swan Hotel & Spa Lavenham 4*
Number of rooms: 45
Reservation Options:
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Also Known As:
Lavenham Swan Hotel
Swan Hotel & Spa Lavenham Suffolk
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Questions & Answers

Here's what travellers have asked, with answers from Swan Hotel & Spa Lavenham staff and other travellers.
8 questions
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Norwich, United Kingdom
Alicante, Spain
over a year ago
Hinckley, United Kingdom
9 months ago
2 months ago

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Questions? Get answers from Swan Hotel & Spa Lavenham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Your room may not look like the website photos.”
 of 5 bubbles EmmaH439, 22 Mar 2017 | Read review
“If you want a larger room go for the superior room”
 of 5 bubbles Lesleyhearts, 21 Mar 2017 | Read review
“Call & ask, so much easier to talk to the hotel direct.”
 of 5 bubbles Pauleve51, 14 Mar 2017 | Read review
“Avoid rooms near fire escapes which are noisy and used by staff very early in the morning and late at night”
 of 5 bubbles jandd832, 11 Mar 2017 | Read review
“As The Swan is a 15th Century hotel, if you are tall just mention as some doorways are low. However they are padded.”
 of 5 bubbles LindaF205, 1 Mar 2017 | Read review
5 of 5