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Best Western Plus Stoke-On-Trent Moat House

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Traveller (217)
Room & Suite (60)
Dining (3)
Overview
Etruria Hall Festival Way, Stoke-on-Trent ST1 5BQ England See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
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Rooms
7 Oct8 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,661)
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661
532
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1 - 5 of 1,639 reviews
Reviewed 2 days ago via mobile

We arrived early this morning and were greeted by Lorna at reception who could not have been more helpful. Excellent customer service. The hotel has a great location and yes, it is showing signs of its age but so am I! But everything is clean...More

Thank Ian T
Reviewed 2 days ago via mobile

Such a great hotel with excellent conference facilities. Helpful and caring team - nothing was too much trouble. Large comfortable beds and exceptionally clean rooms. Great leisure facilities so do ensure you bring your leisure kit

Thank Hotelaholic8
Reviewed 5 days ago

Just a lovely and vibrant hotel. One of only a few I felt truly comfortable in. Thanks guys 😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀 The hostess in the morning was hilarious . Ultra high pitched “ Good Morning” as she waves a sunflower under your nose . Brilliant characters.

Thank FFFFFamily
Response from Clare F, Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 4 days ago

Dear FFFFFamily Thanks for a great review and we hope to see you again soon. Edwina

Reviewed 1 week ago via mobile

Nice hotel lovely room and great leisure facilities. It’s a best western and we usually get points for staying with them but didn’t this time as were were looking to stay last minute. Having checked the best western site which guarantees to be the cheapest...More

Thank Daevee
Response from Clare F, Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 6 days ago

Dear Daevee Thanks for your review and I'm pleased you enjoyed your stay. To qualify for Best Western points you need to book direct with Best Western. Hope to see you again soon. kind regards, Edwina

Reviewed 2 weeks ago via mobile

Stayed in this hotel a few times just stayed recently it’s gone down hill couldn’t take the kids in the pool because of locals filling it up. it’s small enough! Felt like all the locals were using the saunas and steam room, it was full...More

Thank Cgo123
Response from Clare F, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 1 week ago

Hi Cgo123 Oh dear I'm really sorry you haven't had a great experience in the leisure club. I've discussed your review with Chris our Leisure manager it would be really helpful if you could let us know when you stayed and the dates you used...More

View more reviews
About
Description
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel ...More is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Sauna
Self-Serve Laundry
Wheelchair Access
Beachfront
Breakfast included
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
147
Price range
US$75 - US$171 (Based on Average Rates for a Standard Room)
Formerly known as
Best Western Plus Stoke-On-Trent Hanley Moat House Hotel
Also Known As
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
,
Stoke-On-Trent Best Western
,
Best Western Plus Stoke-On-Trent Moat House Staffordshire
Location
United Kingdom > England > Staffordshire > Stoke-on-Trent
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
147
Price range
US$75 - US$171 (Based on Average Rates for a Standard Room)
Formerly known as
Best Western Plus Stoke-On-Trent Hanley Moat House Hotel
Also Known As
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
,
Stoke-On-Trent Best Western
,
Best Western Plus Stoke-On-Trent Moat House Staffordshire
Location
United Kingdom > England > Staffordshire > Stoke-on-Trent
Photos
Traveller (217)
Room & Suite (60)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Nearby
Nearby HotelsSee all 12 hotels in Stoke-on-Trent
Premier Inn Stoke-On-Trent (Hanley) Hotel
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.71 km away
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Wheatsheaf Hotel
1 review
1.15 km away
George Hotel
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2.05 km away
Nearby RestaurantsSee all 585 restaurants in Stoke-on-Trent
The Exchange Bar and Kitchen
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1.14 km away
Brewers Fayre Hanley
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.73 km away
Papa John's Pizza
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.47 km away
Tesco Extra
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.80 km away
Nearby AttractionsSee all 214 attractions in Stoke-on-Trent
Dudson Museum
44 reviews
1.16 km away
Genting Casino Stoke
100 reviews
.76 km away
Mitchell Arts Centre
22 reviews
1.16 km away
Mart's Brewhouse & Tap
6 reviews
1.24 km away
Questions & Answers
Ask a question
Jessica R
13 September 2018|
AnswerShow all 2 answers
Response from Dellybelly70 | Reviewed this property |
No it doesn’t
0
Votes
j0lube
31 August 2018|
Answer
Response from Dellybelly70 | Reviewed this property |
Sorry I can’t answer that as we didn’t get the bus.
0
Votes
Chris J
14 July 2018|
Answer
Response from Clare F | Property representative |
Hi Yes we do if you email Stephanie dot seymour at bwstoke co uk please replace the at with the symbol at we are unable to send links on TripAdvisor she will be able to give you all the info you require thanks Clare
0
Votes
Room Tips
"Don't bother!"
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"Make sure you ask for a/c in the summer"
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"Very happy with room 345, can't comment on others."
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"Quieter rooms are at the front. Rooms at the back overlook the back door used by noisy smokers from hen..."
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