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BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel

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BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel
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1,342 Reviews from our TripAdvisor Community

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Showing 1,327: English reviews
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Anglesey, United Kingdom
Reviewed 2 days ago NEW

Excellent value hotel in prime location to explore local attractions. Hotel room very clean with comfortable bed. Best breakfast we've had in a Best Western hotel, would choose not to have bar meal on next visit, however a problem we'd had with our meal was dealt with by very pleasant reception staff. Will return here at some point.

Review collected in partnership with Best Western GB
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Helpful?
Thank elwynt2017
Cheshire, United Kingdom
Reviewed 3 days ago NEW

Stayed here in a family trip to water world, our 8 year old loved the bunk bed and hotel pool. Ideal location walking distance to bowling and cinema and places to eat. Waterworld directly across the road from the hotel

Review collected in partnership with Best Western
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Thank zoe w
Leicestershire, United Kingdom
Reviewed 4 days ago NEW

Stayed one night, used the spa facilities and free wifi kept everone happy. Lovely comfortable room had an excellent night sleep. Just wished there was more coffee and tea in the room but they provided some once requested.

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Thank Lancashire1964
Stafford
Reviewed 1 week ago

We attended an event at this hotel with friends who were celebrating their silver wedding anniversary. The group stayed overnight courtesy of our friends. The hotel was nicely furnished and the room was clean and comfortable. My only complaint about the room was the shower leaked dreadfully and caused a huge puddle on the bathroom floor, despite using the shower...

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Helpful?
Thank julesA1
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

HiJulesA1 Many thanks for the review I'm sorry we didn't do better. The feedback you gave reception has not been passed on to me could you let me know which room you stayed in please and Ill get that shower sorted out. Re the team members if you let me know when you stayed and I will follow this up...

West Yorkshire
Reviewed 1 week ago via mobile

Basic but cosy rooms, shower over bath. We stayed in a twin. Beds very soft. Friendly helpful staff. Food in restaurant good and decently priced. Free parking and use of leisure facilities whilst staying there. Would definitely use again. Visited Biddulph gardens whilst in Stoke which was a gem of a place.

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Helpful?
Thank saratonk
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Saratonk Many thanks for the great review so pleased you enjoyed your stay with us. Biddulph gardens are lovely, comeback and have alook at Tretham next time See you soon Clare

lincoln, United Kingdom
Reviewed 2 weeks ago

I needed a night at a hotel for work, I always try to stay at a best western, due to excellent service and quick check-out. I had the breakfast which I like the fact that it is served from 6:30 it means I can still enjoy it before I have to leave for work.

Review collected in partnership with Best Western GB
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Thank 413liams
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Thanks a million for the 5 star review its great to receive such positive feedback. Do come back and visit us soon Clare

South East
Reviewed 2 weeks ago via mobile

I actually grew up in the area but live in London now. Have to stay in a hotel during festive period as we have all outgrown family home. The staff at BW can't do enough for you. They are calm, charming & helpful. The hotel has ample car parking. It's near all the local amenities. Shared areas and rooms are...

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Helpful?
Thank Jim1974
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Jim1974 Thanks a million for the 5 star review its great to receive such positive feedback and that all important recommendation. Look forward to welcoming you back Clare

Sheffield, United Kingdom
Reviewed 2 weeks ago via mobile

Attended a dinner and dance with 360 other people. Great food for a big function and the wine wasn't too pricey. The room was clean and more than adequate with a massive bed. The only downside was we were given a room key for a room with someone already in initially. Breakfast is a good buffet breakfast but it was...

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Helpful?
Thank Davetheblade11
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Davetheblade11 Thanks a million for the great review, I'm so pleased you enjoyed your stay with us. Good to read that you would deem us well worth a visit. Look forward to welcoming you back Clare

Matlock, England, United Kingdom
Reviewed 2 weeks ago

Attended a presentation dinner 04/02/2017. 150 people plus sat down for hot three course meal. Food lovely. The catering staff must be commended for getting that amount of food out in such a short space of time, presented in that way. The service staff cannot be faulted. No delay in courses whatsoever. No mean feat for such a large amount...

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Helpful?
Thank Samantha B
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Samantha B Thanks a million for the 5 star review its great to receive such positive comments. Do come back and visit us soon Clare

Reviewed 2 weeks ago via mobile

We tried for an hour to get room service, Repeatedly calling the number given from 12-01:15, with no answer. I also left the room to visit Both bar and reception to try and order, without finding any staff on duty at all.

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Thank Rob L
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Rob L Many thanks for the review I'm so sorry you had a problem with room service. Ordinarily room service is offered 24hrs a day I really cant understand why you were unable to place your order. So I can investigate further were you calling at 12am or 12pm, when did you stay, also did you make anyone aware...

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Near BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 

Additional Information about BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel

Address: Etruria Hall | Festival Way, Stoke-on-Trent ST1 5BQ, England (Formerly BEST WESTERN PLUS Stoke on Trent Moat House)
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Price Range: €69 - €128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel 4*
Number of rooms: 147
Reservation Options:
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western
BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel Staffordshire
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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