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Holiday Inn Express Stoke-on-Trent

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Holiday Inn Express Stoke-on-Trent
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851 Reviews from our TripAdvisor Community

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Showing 834: English reviews
Reviewed 3 days ago NEWvia mobile

Upon checking in. I was greeted by two members of staff Joni and Colette. Both of which did all they could to help me feel welcome and went above and beyond to maintain their friendly approach. Everything anyone needs after a tiring day. Breakfast was great for the price too. Definitely recommend staying at his hotel when visiting the stoke...

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Helpful?
Thank Chris H
DGMSOT, General Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest Thank you for reviewing our hotel from your recent stay with us. It is fantastic to hear you found our hotel staff friendly as we pride ourselves in delivering the highest levels of customer service. I will sure to communicate your feedback with the team. It is great to learn you enjoyed our Express Start Breakfast. We take...

Reviewed 5 days ago NEW

Room and hotel service was nice. Breakfast buffet wasn't that much but the basics were defenitly there. Rooms were clean and modern. Not that big but you that's what you can expect for the price what you pay.

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Helpful?
Thank Sander V
DGMSOT, Guest Services Assistant at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest, thank you for leaving feedback after your recent stay with us. I am happy to hear that you thought the hotel and room to be nice. I apologise that you found the breakfast basic, but you will be happy to hear that in April 2017 we are having a number of new items added to breakfast. I hope...

Portsmouth
Reviewed 2 weeks ago

As a University Sports Administrator (and freelance Journalist) I travel extensively around the United Kingdom, spending frequent long weekends staying in different types of hotel - some large, some small, some ancient and some modern. The Holiday Inn Express, located on a large industrial estate on the south side of Stoke-on-Trent, falls firmly into the category of "modern" and it's...

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Helpful?
Thank Prickles1
DGMSOT, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest, Thank you for taking the time to leave us such a fabulous detailed 5* review. Reviews such as yours are invaluable to us and our future guests. It is great to read that you thoroughly enjoyed all aspects of your stay with us, and we hope to welcome you back to our hotel later in the year, when...

Manchester, United Kingdom
Reviewed 2 weeks ago via mobile

Stopped over here for one night as it was closer for alton towers the next day, nice clean hotel and bar area, room was spotless and staff were very polite and friendly, advised us of a good place to eat as we had seen the reviews for the harvester next door and decided against eating there as they were pretty...

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Helpful?
Thank GrumpyMorris
DGMSOT, Front Office Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest, I am sorry to hear that your stay with ourselves was compromised as a result of unruly guests. Our team strive to ensure that any problems reported are dealt with swiftly and efficiently. Should you wish to discuss this matter further please feel free to contact us on info@expressstoke.co.uk. Many Thanks Joni

Leigh .
Reviewed 3 weeks ago

Asked for disabled access room. Was allocated room 302 on the third floor. Although spotlessly clean and comfortable I did wonder, in the event of an emergency, with lifts out of action, how does a wheelchair user get down three flights of stairs? Also, very disappointed with breakfast. No bacon, ever, rubber scrambled eggs, lukewarm beans and cardboard tasting sausages.

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Helpful?
Thank Carole H
DGMSOT, Guest Services Assistant at Holiday Inn Express Stoke-on-Trent, responded to this review

Hi Carole, thank you for taking the time to leave a review after your recent stay with us. I am happy to hear that you found your room to be spotless and also that your bed was comfortable. Here at Holiday Inn Express Stoke we know how important a good, comfortable night sleep is. We do have a procedure in...

Qingdao, China
Reviewed 3 weeks ago

The hotel is clean and facilities are basic but decent. There are not too many other options nearby so the hotel is most useful for anyone visiting the Britannia Stadium across the road. Train station within ten minutes' driving.

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Helpful?
Thank pietchina
DGMSOT, Guest Services Assistant at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest, thank you for taking the time to leave feedback after your recent stay with us. I am happy to hear that you found the hotel to be clean, here at Holiday Inn Express Stoke we know how important it is for our guests rooms to be clean and tidy. The city center is around a ten minute drive...

Pershore, United Kingdom
Reviewed 4 weeks ago

A one night stay while visiting the area. A friendly welcome. A large, spacious and airy reception and bar. My 3rd floor room was very clean and had everything one would expect of a modern hotel. Harvester gastro pub next door was very good. Next door to that is Stoke City FC. A great location for an away fan or...

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Helpful?
Thank Steve S
DGMSOT, Front Office Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is extremely pleasing to read that you found our rooms to be spacious and clean. As our housekeeping team put a lot of time into ensuring our high standards are maintained throughout the hotel. As you say we are located in...

Pontypool, United Kingdom
Reviewed 4 weeks ago

Stayed overnight for an early morning meeting. This hotel was easy to find, parking was plentiful and the hotel itself was clean and very comfortable. Breakfast wasn't very good but I found something to eat. The staff were helpful. Would stay here again on business.

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Helpful?
Thank clare h
DGMSOT, Guest Services Assistant at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Clare, firstly thank you for taking the time to leave a review after your recent stay with us. I am happy to hear that you found the hotel to be 'clean and very comfortable'. We pride ourselves on making sure our guest are comfortable. I am also pleased to hear that you found the staff to be helpful, we...

Liverpool, United Kingdom
Reviewed 4 weeks ago

This is a hotel geared up for motorists. It's very inconvenient for pedestrians and users of public transport. The hotel is modern, clean, functional and characterless. Avoid match days (unless you're going yourself).

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Helpful?
Thank Richard H
DGMSOT, Guest Services Assistant at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Richard, thank you for taking the time to leave feedback after your recent stay with us. I am happy to hear that you found the hotel to be clean as this is important too us. I apologise that you found our location to be inconvenient for pedestrians, there is a bus stop which is a ten minute walk away...

Market Harborough, United Kingdom
Reviewed 5 weeks ago

This is a modern site, with pleasant and helpful staff, a comfortable warm room and a good breakfast, all at a v competitive price. My only slightly negative comment was that, despite the AC unit being turned off overnight, I could still hear noises coming from it off and on. I assumed it was the sound of rain against some...

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Helpful?
Thank Chris P

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Meeting Rooms
Official Description (provided by the hotel)
Receive a warm welcome at the modern Holiday Inn Express Stoke-on-Trent hotel, near junction 15 of the M6.The Holiday Inn Express hotel in Stoke-on-Trent is 4 miles outside Stoke city centre on the A50. Set in a convenient location in the Trentham Lakes Business Park, the hotel has plenty of free parking. Manchester Airport is 38 miles away, and Stoke's famous potteries are a 5-minute drive away. Treat your family to a day out at Trentham Estate, with its shopping centre, lush gardens and monkey forest. Family meals are on offer at the Harvester Restaurant opposite the Holiday Inn Express Stoke-on-Trent, and kids up to 18 can sleep for free on the sofa beds in our family rooms. Alton Towers theme park is 15 miles away. You can invite up to 35 colleagues to Holiday Inn Express Stoke-on-Trent's smart meeting room. Equipment includes an LCD projector and wireless Internet, which is available throughout the hotel. Relax in the comfortable Great Room lounge with a drink from our licensed bar or simply catch up on email with our free wireless Internet access. Join us on each morning of your stay to enjoy our complimentary breakfast; a delicious buffet featuring scrambled eggs, sausages, pastries, cereals and more. We look forward to welcoming you to our Holiday Inn Express hotel in Stoke. Rooms feature air conditioning, flatscreen TV and free Wi-Fi. ... more   less 

Additional Information about Holiday Inn Express Stoke-on-Trent

Address: The Britannia Stadium Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Price Range: €56 - €122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Stoke-on-Trent 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Holiday Inn Express Stoke-On-Trent Hotel Stoke-On-Trent
Holiday Inn Stoke-On-Trent
Stoke-On-Trent Holiday Inn
Holiday Inn Express Stoke-On-Trent Staffordshire
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Stoke-on-Trent staff and other travellers.
9 questions
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United kingdom
over a year ago
England, United Kingdom
4 months ago
Worcestershire, United Kingdom

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Questions? Get answers from Holiday Inn Express Stoke-on-Trent staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You'll get the best view over the post-industrial wastelands of The Potteries from the Third (Top) Floor.”
  • There was a delightful view from my bedroom window over the rolling Staffordshire countryside!
  • My Third-Floor, en-suite bedroom was warm, clean and comfortable
 of 5 bubbles Prickles1, 6 Feb 2017 | Read review
“Ask for car park facing, high floor. You will still hear the toerag with the broken exhaust who accelerates past at 0600 each morning.”
 of 5 bubbles EAJS1, 12 Jan 2017 | Read review
“Not at the front, Noisy pick up / taxi area”
 of 5 bubbles Matt7445, 4 Dec 2016 | Read review
“I'm sure they are all OK”
 of 5 bubbles 96miken, 28 Nov 2016 | Read review
“top floor car park view”
 of 5 bubbles topdjsteve, 8 Nov 2016 | Read review
5 of 5