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Francis Hotel Bath - MGallery by Sofitel

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#14 of 34 Hotels in Bath
Certificate of Excellence
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1 room 2 adults 0 children
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Francis Hotel Bath - MGallery by Sofitel
Francis Hotel Bath - MGallery by Sofitel
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2,076 Reviews from our TripAdvisor Community

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Showing 2,000: English reviews
Combeinteignhead, United Kingdom
Reviewed 25 July 2016

A weekend break for two adults and two teenagers that was made memorable by great, attentive staff and beautifully appointed rooms. I really couldn't fault this hotel. The concierge was first class and happily parked our car, and retrieved it promptly (even returning my iPhone that I'd mistakenly left it in its holder). The bar staff, breakfast staff and reception...

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Helpful?
Thank Quickbrit
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Quickbrit We are delighted you had such a great stay with all your family and hope to see you again on your next trip to Bath. Thank you for sending in a review. Kind regards Mads Nielsen

Bologna, Italy
Reviewed 25 July 2016 via mobile

We stayed here over Christmas in a suite . We were very comfortable and being in the centre of Bath, able to just walk out of the hotel to the Abbey in Christmas morning. Our suite was quiet and very comfortable . Staff charming. We fined at Raymond Blanc next door through the hotel lounge.

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Thank mevissapirie
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear mevissapirie Thank you for sending in a review following your Christmas break at The Francis. I am delighted that you had a comfortable stay with us and hope that we may see you again this forthcoming Festive season? Kind regards Mads Nielsen

Reviewed 25 July 2016 via mobile

Anniversary time and with my other half been mentioning Bath as a place to check out I decided to make it the surpise anniversary weekend. first of all, do not let work hold you up if you are taking the train from London. Obviously the peak hours tickets are 2x more expensive. my bad! Then the hotel, it is a...

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Thank Damien B
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Damien B Thank you for taking the time to send in a review and congratulations on your anniversary. I am pleased that you found the welcome on reception to be a good one, I am only sorry that it wasn’t possible to upgrade you, as we were fully booked when you stayed. It is such a shame you didn’t...

Birmingham, United Kingdom
Reviewed 25 July 2016 via mobile

Reception was rather chaotic when we arrived at about 3.20pm on a Sunday. We were about to get annoyed that our standard room appeared not to be ready yet, when the manageress stepped in and said that we should be upgraded. We had a lovely stay in a room on the side. We have stayed on the front before, which...

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Thank Charlotte E
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Catherine E Thank you for sending in a review; it is always good to hear back from our regular guests. We look forward to seeing you again on your next trip to Bath. Kind regards Mads Nielsen

Palatine, Illinois
Reviewed 24 July 2016

My wife and I enjoyed our stay at the Francis. They pay attention to details and give the extra effort to just make the stay more enjoyable. The Hotel is impeccably clean and the full English is delicious with the wait staff doing a top notch service. The room was very comfy after a day seeing the sights. This Hotel...

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Helpful?
Thank Dataman98
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Dataman98 Thank you so much for your positive feedback; it is very much appreciated by all. We look forward to your next trip to Bath. Kind regards Mads Nielsen

Bridport
Reviewed 23 July 2016 via mobile

Spent the night here before a birthday lunch for my Husband It was excellent . I had requested a room near a lift as my Husband has restricted mobility . This was catered for and staff were most helpful. Concierge provided all kinds of help with porterage etc. Although quite young the staff were all very professional and attentive without...

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Thank Vanda709
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Vanda709 It is so good to see that we lived up to all your expectations. Thank you for sending in your feedback; it is always a great boost to morale for the team. We look forward to your next trip. Kind regards Mads Nielsen

Cardiff, United Kingdom
Reviewed 23 July 2016

Our one evening stay was lovely. Staff very friendly, bumped into new member of staff in the corridor heading to check out and he straight away offered to help with our bags. They always said good morning or evening and asked how you were. Nice breakfast. I do think the sofa in the room needed a clean but that's my...

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Thank Louise M
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Louise M Thank you very much for your feedback. It is great to see that you had such a good time and found the staff to be helpful and friendly. I do hope it won’ be too long before we have the opportunity to welcome you back to The Francis. Kind regards Mads Nielsen

Dublin, Ireland
Reviewed 20 July 2016

Arrived about 5pm after being delayed. Staff very helpful and efficient, chap actually came out to help after I faffed around trying to choose a parking space and guided me in, carried bags in, very friendly. Was given a choice of rooms, front or back, they said the back would be quitter so chose that option. By 5:30 i was...

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Thank mcdermp10
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear mcdermp10 Thank you for your feedback. I am delighted that you managed to take in some of sights in the city on your short break; I do hope you will return to Bath to see what else is on offer. Kind regards Mads Nielsen

Reviewed 20 July 2016 via mobile

Lackadaisical service and inattentive cleaning. Our room didn't see a vacuum while here and toiletries were not refreshed. Hotel folder brochure was empty. Steak frites like leather. But the pistachio soufflé! Oh my, fantastic and almost worth coming back for. Decent breakfast and attentive service. Elegant floral presentations.

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2Thank SVFirstEdition
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear SVFirstEdition We do appreciate our feedback. Unfortunately, we recently experienced a glitch in our Housekeeping service. Please rest assured this was an isolated incident and we are confident that the high standard of service we previously enjoyed is back on track. I am very sorry indeed for the poor service you received. On a positive note, I am delighted...

Reviewed 18 July 2016 via mobile

On arrival in the car, we were greeted immediately by a member of staff offering to park the car for us, only to discover that one of our rooms wasn't ready (we booked one twin room for the kids and a double for my husband and I). Given the hotel dictates the check-in times I would expect the room to...

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1Thank A D
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear A D Thank you very much for your feedback. I am pleased that were greeted immediately on your arrival at the hotel. I am sorry that your bedroom was not ready on your arrival. Our rooms are normally ready from 14.00 onwards (check out time is at 12.00 noon). We naturally always try to accommodate guests as soon as...

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Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more   less 

Additional Information about Francis Hotel Bath - MGallery by Sofitel

Address: Queen Square, Bath BA1 2HH, England
Region: United Kingdom > England > Somerset > Bath
Price Range: €131 - €306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Francis Hotel Bath - MGallery by Sofitel 4*
Number of rooms: 98
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Also Known As:
Accor Francis Bath
Mercure Bath
Bath Francis Hotel
Francis Hotel Bath
Hotel Style:
#10 Luxury Hotel in Bath
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Questions & Answers

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Questions? Get answers from Francis Hotel Bath - MGallery by Sofitel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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