Even before we arrived we had great customer service, staff were super helpful providing recommendations for things to do in the area and restaurants to book and we were not disappointed. Additionally they let us know about local road closures to make sure we arrived easily too. When we arrived the staff were welcoming and accommodating to providing a parking permit before we were even due to check in. Every interaction we had with the team at Duke’s Bath was great and left us with a smile on our faces. We will always use the Duke’s Bath when coming back to Bath. Must also call out the wonderful breakfast service with a selection of delicious options.
I cannot recommend Dukes enough. It's a truly beautiful hotel with a lovely sense of calm and a really personal feel - like staying in a grand house rather than a hotel. The staff were friendly, helpful and discreet - offering as much help and information as i needed while also giving me space. I stayed in the Grafton room which was up four flights of stairs. I arrived early and dropped off my case, and when i checked-in, it had been carried up to my room and was waiting for me. COVID measures were in place with staggered breakfast sittings planned on arrival and masks worn in communal areas. Breakfast was as good as they say - lots of options and absolutely delicious. I loved my stay at Dukes and felt totally relaxed there. I would definitely return again.
Stayed for one night as part of a birthday treat for the better half of the partnership. Blown away by the standard of customer service in this beautiful city hotel. We were greeted by the lovely Nicki who looked after us brilliantly and with a fantastic sense of humour. Later we met Carole, the boss, who made recommendations about our choice of restaurant that made the evening so much better. Everything else was good about this trip too. Rooms spotless and stylish. Breakfast delicious. Can’t recommend Dukes enough. We’ll never stay anywhere else in Bath.
Just had a glorious third stay at the lovely Dukes with my girlfriend. A truly beautiful hotel, situated on the finest street in Bath. Carole and her amazing team ensure that every stay feels like a unique experience - incredibly personalised service, you’re really made to feel special . Can’t wait to come back and we are already missing the breakfast - nom nom!
Just returned from a fabulous weekend at Dukes. Stayed in the Beaufort room which was clean and very spacious. Breakfast was excellent and you could certainly taste the quality of the produce used. Friendly staff who very attentive. With a five minute walk to shops/restaurants it really is the perfect venue. We will definitely be returning.