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BEST WESTERN Valley Hotel

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836 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Valley Hotel
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Showing 832: English reviews
England
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 23 November 2015

I have stayed at this hotel several times and once again it lived up to expectations. I was helping at an event, " Gorgeous " at Enginuity so the hotel is perfectly located as just a 5 minutes drive away. I was staying with my daughter and our twin room was clean, a reasonable size and most of all warm... More 

Helpful?
Thank Myshkin
Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review

Dear Previous Guest, We are delighted to have welcomed you back and to hear of your enjoyment of this most recent stay. Thank you for your kind compliments of all aspects of the stay, which are greatly appreciated by the Teams. It is wonderful to learn of your recommendation and we hope to be welcoming you back again soon too..... More 

Plymouth, United Kingdom
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 November 2015

Check in and all dealings with staff vet good apart from delays in collecting key after being out when had to press buzzer to get staff from bar to give key back which took several minutes. Rooms very hot even with window open and radiators off as hot pipes fed radiator and ran through room. Breakfast average at best. On... More 

Helpful?
Thank MikeW642
Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review

Dear Previous Guest, Following your recent stay with us please accept my apologies for your wait at Reception, and for your disappointment with breakfast, which is most unusual feedback; we have noted your comments for review with the Team. Thank you for your compliments of the staff. We very much hope that you will consider returning to us in the... More 

Telford, United Kingdom
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 November 2015

We booked my daughter's graduation party here and invited family and friends to join us. We had a private room, with its own bar, and a lunch buffet for about 30 people. The staff who were helpng us for the day were amazing - nothing was too much trouble. I have to mention Phil in particular because he was with... More 

Helpful?
Thank Vikki H
Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review

Dear Previous Guest, We were really delighted to hear of the success of your Daughters graduation celebrations in the Hotel. It was a pleasure to host and thank you for the wonderful compliments, all of which have been shared with the Team and particularly with Phil. Thank you for the recommendation, and we hope to welcome you all back in... More 

Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 November 2015 via mobile

The decor of the hotel is old fashioned and reminds old English houses. No air conditioning. The Receptionist wasn't present in the few times i needed them. No safe in the room. Located in the heart of the local tourist area near the famous Iron bridge.

Helpful?
Thank Ofir A
Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review

Dear Previous Guest, We trust you had a successful business trip in our local area. Thank you for your feedback regarding the stay,all of which has been noted for review. We pride ourselves on being a traditional English country house Hotel with décor that compliments this, and our apologies if this did not meet with your preferences and expectations. We... More 

Nottinghamshire, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 October 2015

We've just returned from a half term break at the Valley Hotel and it was a fantastic experience. The hotel is situated about 5 minutes walk from the centre of Ironbridge allowing quick access but being at the edge of the town it is nice and quiet. The hotel is really clean and being owned originally by Arthur Maw is... More 

Helpful?
1 Thank windyclc
Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review

Dear Previous Guest, We are delighted to learn of your enjoyment of all aspects of your recent stay with us here in Ironbridge. All of your kind compliments are greatly appreciated and have been shared with the Teams. We are very proud of our award winning cuisine, and it is wonderful to hear of your appreciation for our fantastic Restaurant.... More 

Level Contributor
82 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 October 2015

We received a Great level of service from all the staff. The twins Roy and Lee had a great manner about them and initially left my wife and I with the impression that there was one extremely 'hard' working member of staff covering both front and back of house!!.. Nothing seemed too much trouble and thoughtfulness abounded (my wife had... More 

Helpful?
Thank Russe11Food
Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review

Dear Previous Guest, Following your recent short stay with us we are very pleased to learn of your enjoyment of the Hotel; in particular our 2 AA Rosette Awarded Restaurant and the service from staff.. Your kind compliments are appreciated and have been shared with both Lee and Roy. All of your feedback has been noted for review and thank... More 

Chester
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 October 2015

We had a wonderful family party in the Jackfield Room - there were 26 of us for a joint 60th and 30th. The room is perfect for this amount of people and looked lovely with the tables beautifully set. The meal was superb - we had individually preselected from a delicious menu. Everything went very smoothly and the staff were... More 

Helpful?
Thank HolidaySeeker54
Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review

Dear Previous Guest, We are delighted to learn of your enjoyment of the special birthday celebrations with us, it was a pleasure to help make the occasion a memorable one. Thank you for the kind compliments of the staff and food. We hope you will consider us for any future celebrations and events. Look forward to welcoming you back soon..... More 

Bewdley, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 October 2015

The Valley Hotel has a warm welcoming feeling to it. Although it is an old building it has a certain charm about it that has made me return. The staff here always go that extra mile to accommodate your needs if of course it is possible to do so. I was placed in room 12 this time & had to... More 

Helpful?
Thank sassyblue2015
Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review

Dear Previous Guest, Thank you for the feedback of your recent stay with us, it was wonderful to welcome you back and it is lovely to hear of the compliments of the staff and housekeeping. We are delighted to learn of your intent to return again and we will be very happy to accommodate your bedroom preferences, so please discuss... More 

Tring, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 October 2015

An overnight stay during a visit to Ironbridge museums was made even better by a great stop at the Valley Hotel. We thought it might be a struggle to cope with 41 people on a coach but registering was efficiently done and luggage arrived quickly in the rooms. Dinner was really good and nothing was too much trouble. Breakfast proved... More 

Helpful?
Thank sue w
Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review

Dear Previous Guest, It is wonderful to hear of your enjoyment of the group overnight stay with us here in Ironbridge. I am very pleased that the large number of people was efficiently managed by our Team at the Hotel. It was a pleasure to accommodate you all and we hope you will be back with us again soon ..... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 October 2015

Hotel was OK, bed a little hard for me but that isn't usually a problem for a few nights. Breakfast served from the 'hot plate' was warm and not hot. It was cooked properly though. Dinner was inclusive and was well cooked and presented but as expected high price/small portion. Package we had was for 3 nights Dinner Bed &Breakfast... More 

Helpful?
Thank Peter B
Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review

Dear Previous Guest, We are sorry to learn that not all aspects of your recent stay met with your expectations in particular the breakfast, heating and WIFI, which have been noted for further investigated. It is our genuine intention that all of our guests leave having had an enjoyable experience and I do hope that we were able to rectify... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Best Western Valley Hotel is a 3 star country house hotel, set on the banks of the River Severn in the World Heritage Site of Ironbridge, surrounded by stunning award winning parkland, making it very favorable to both the corporate and leisure guests. This Georgian listed building has 44 individually designed en-suite bedrooms. All have direct dial telephone with wireless high speed internet access, tea and coffee making facilities, flat screen televisions. The Chez Maw Restaurant is a stylish and relaxing place to dine. ... more   less 

Additional Information about BEST WESTERN Valley Hotel

Address: Buildwas Road, Ironbridge, Ironbridge Gorge TF8 7DW, England
Region: United Kingdom > England > Shropshire > Ironbridge Gorge > Ironbridge
Price Range: €62 - €144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Valley Hotel 3*
Number of rooms: 44
Reservation Options:
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Also Known As:
Best Western Telford
Telford Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Valley Hotel staff and other travellers.
5 questions
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Daventry, United Kingdom
6 months ago
Bridgwater, England, United Kingdom
9 months ago
Liverpool, United Kingdom
over a year ago

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Questions? Get answers from BEST WESTERN Valley Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner Suite”
 of 5 bubbles brianbartlett, 4 Dec 2016 | Read review
“IF staying during the winter months do not accept room 44 as there's no heating”
 of 5 bubbles 778adelef, 30 Oct 2016 | Read review
“High floor overlooking Dale End Park & the gorge”
 of 5 bubbles OldGrockle, 26 Oct 2016 | Read review
“Avoid the mews rooms on the ground floor near reception (room 34). Room 12 is lovely with four poster bed,”
 of 5 bubbles RobD271, 25 Oct 2016 | Read review
“Sorry can't help here as we did not stay but it is a quite area and not on a major road.”
 of 5 bubbles jillm767, 11 Oct 2016 | Read review
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