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Mercure Sheffield St Paul's Hotel

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2,189 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Sheffield St Paul's Hotel
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Showing 2,160: English reviews
California
Reviewed 1 week ago via mobile

They have a policy (apparently) of not caring about guest needs. This is the second time I have stayed here, but it will be my last. I asked for a late checkout, and they were happy to grant me until 2:00 pm, until they discovered I was not an Elite member...so they had a receptionist deliver the news that I...

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Helpful?
Thank L M
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us at Mercure St Paul's Sheffield. I was disappointed to read your review and am sorry that on this occasion I do believe the team could have made an exception regarding your late check out. The lift has been repaired however another fault appeared immediately and...

Elgin
Reviewed 1 week ago

The room was spacious and comfortable with a great bathroom which had a walk-in shower with different shower heads. The bar and dining area are lovely, right next to the Winter Garden which you can see through the glass walls. We had a bit of a wait to register because there was only one person on the desk, but that...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank MarySElgin
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent visit to Mercure St Paul's Hotel and Spa. I was delighted with your lovely feedback and pleased you enjoyed the Spa facilities. I hope we can welcome you back in the near future Best Regards Luisa Esposito General Manager

Guildford, United Kingdom
Reviewed 1 week ago

My husband and I stayed at the Mercure over Xmas for 2 nights and thought it was a great location. Right in the centre of Sheffield near bars and restaurants. It's a little pricey but we got a good deal online. Otherwise we usually stay at Jury's Inn. Don't bother with £25 valet when the NCP is 2 mins walk...

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Helpful?
Thank MissHRaw
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent visit to Mercure St Paul's Hotel and Spa. I was delighted with your lovely feedback and pleased you enjoyed the Spa facilities. I hope we can welcome you back in the near future Best Regards Luisa Esposito General Manager

Sheffield, United Kingdom
Reviewed 2 weeks ago

We booked a privilege room and weren't disappointed- soft drinks, toiletries, bath robes and slippers all included in the room, also free hot drinks, soft drinks, house wine and canapés in the bar from 6-8 pm. Breakfast was great too, served overlooking the winter gardens - large selection of hot and cold foods, pastries, fresh fruit and various juices. I'm...

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Helpful?
Thank Stalborg
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent visit to Mercure St Paul's Hotel and Spa. I was delighted with your lovely feedback and pleased you enjoyed the Spa facilities. I hope we can welcome you back in the near future Best Regards Luisa Esposito General Manager

Suffolk, United Kingdom
Reviewed 2 weeks ago

We have stayed here three times over the last year or so. Very clean everywhere. Lovely open space in the foyer, lounge areas and restaurant. Good breakfast including a large selection of fruits. It would be nice to have granola on offer. Lovely pool and spa with sauna and steam rooms, etc. Excellent service in the Champagne Bar, particularly Loredama...

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Helpful?
Thank Suzanne C
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent visit to Mercure St Paul's Hotel and Spa. I was delighted with your lovely feedback and pleased you enjoyed the Spa facilities. I hope we can welcome you back in the near future Best Regards Luisa Esposito General Manager

London, United Kingdom
Reviewed 2 weeks ago

If you like loud music? At breakfast time when nursing a hangover then this is the place for you. Also you can make use of 5 flights of stairs as one of the lifts is permanently out of action! Nice pint of Lord Marples in the bar!

Review collected in partnership with Accorhotels.com
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1Thank Juno547
Reviewed 2 weeks ago via mobile

Attended the NYE gala ball and stayed over. The room was very spacious however the temperature of the room was way too hot and was unable control the temperature and the windows do not open. I was told the room automatically adjusts to the temperature outside. This is totally unhelpful when my partner is trying to straighten her hair but...

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Helpful?
Thank Jason R
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for your feedback. I would like to apologise for the issues you faced and can assure you we will investigate all the feedback you have given. It is with this feedback that we are able to improve the services we offer. Once again thank you for your review Best Regards Luisa Esposito General Manager

Kent, United Kingdom
Reviewed 3 weeks ago

The hotel was lovely and location spot on, central to everything. The spa facilities were an added bonus. Definitely recommend you pack some flip flops though as you only get slippers and a robe if you hire one.

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Thank Mandy N
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent visit to Mercure St Paul's Hotel and Spa. I was delighted with your lovely feedback and pleased you enjoyed the Spa facilities. I hope we can welcome you back in the near future Best Regards Luisa Esposito General Manager

Cambridge, United Kingdom
Reviewed 3 weeks ago

I have lost count of the number of times I have stayed at this hotel and I am never disappointed - and I am fussy! Hotel is located very centrally close to the Cruicible Theater and the Peace Gardens and is attached to the Winter Gardens. Rooms are a good size, clean, quiet, and very comfy beds. Breakfast is plentiful...

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Helpful?
Thank Christine K
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent visit to Mercure St Paul's Hotel and Spa. I was delighted with your lovely feedback and I hope we can welcome you back in the near future Best Regards Luisa Esposito General Manager

Ackworth
Reviewed 3 weeks ago

I have visited this hote on numerous occasions and have had very pleasant experience in the past. However this time I noted how things are changing and not for the better. The lift is still not working and that is difficult when the hotel is busy and the lift can only fit a hand full of people in. The key...

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Helpful?
Thank SJE808
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for your feedback. I am sorry that we are still experiencing issues with one of the three guest lifts. We have worked with our suppliers to rectify this issue and am sorry that it caused you upset. I am also sorry that you didn't find other aspects of your stay to our usual high standards. Once...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This luxury 4 star hotel offers 163 en suite rooms in the heart of Sheffield. Just minutes from the railway station, Crucible and Lyceum Theatres and Hallam University. Don Valley Stadium, Sheffield Arena, Meadowhall Shopping Centre, Chatsworth House and Peak District are all a short drive away. 650 capacity conference centre and banqueting rooms, The Yard restaurant, indoor pool, sauna, steam room, snail shower, ice fountain and technogym. High speed Internet access and 24hr room service. ... more   less 

Additional Information about Mercure Sheffield St Paul's Hotel

Address: 119 Norfolk Street, Sheffield S1 2JE, England
Region: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Price Range: €85 - €164 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sheffield St Paul's Hotel 4*
Number of rooms: 163
Reservation Options:
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Also Known As:
Mercure St Paul`s Sheffield Hotel Sheffield
Accor St Pauls Sheffield
St Pauls Hotel Sheffield
Mercure Sheffield
Hotel Style:
#1 Spa Hotel in Sheffield
#2 Luxury Hotel in Sheffield
#4 Family Hotel in Sheffield
#4 Business Hotel in Sheffield
#6 Romantic Hotel in Sheffield
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Sheffield St Paul's Hotel staff and other travellers.
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Questions? Get answers from Mercure Sheffield St Paul's Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high floor as it's quieter”
 of 5 bubbles MissHRaw, 6 Jan 2017 | Read review
“Privilege rooms are slightly more expensive but definitely worth it and are on 5th floor with excellent views.”
 of 5 bubbles Stalborg, 4 Jan 2017 | Read review
“Upgrade to executive room large rooms and large king size beds”
 of 5 bubbles christainem, 25 Dec 2016 | Read review
“The rooms at the top of the building are best to avoid noise - but the lifts might not be working”
 of 5 bubbles AdrianH855, 19 Dec 2016 | Read review
“upgrade to a better room always”
 of 5 bubbles E1615BJrichardh, 10 Dec 2016 | Read review
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