Our stay started very stressfully as there was no way of unloaded our bags and with two children under five we had a lot of stuff. The car park recommended was around a mile away so more than one trip was required by myself. Very disappointed this wasn't highlighted before we book as i would of looked elsewhere. Feel there should also be an age recommendation to stop young kids walking around at breakfast with hot drinks, i do realise this should sit with the parents but it was an accident waiting to happen. After we left my youngest left some toys in the draw and it has taken three days of calls and emails to finally get a response, in which the toys are no longer there!!!! Frustrating. Recommend the Cambridge Novotel, so much better than Reading. One good thing was they did decorate the room lovely for my daughters 5th Birthday and she loved the surprise.…
The room was nice and clean. However, after using the swimming pool we could not get back into the room. The key card did not work, the maid also could not get in. We had to wait around for the maintenance man to unlock the door with a master key. Later on, despite the lack of warning, we were kicked out of the swimming pool. We were not told the pool times, nor were there any signs. The key card let us into the changing rooms so we assumed it was fine. The woman was very rude and shouted at us as if it was our fault. It was very unprofessional.
Two visits for conference. ALL staff provided excellent service with warm welcome for everyone. Facilities quickly adapted to our needs, conference center well fitted, hotel rooms modern and well cared for. HIGHLY recommend in all ways. Specific compliments to Marissa, Carris, Dominica, Eduardo, Alex and Florine.
Hind was extremely helpful when I had to check in late at night due to train cancellations. I was also offered late check out to ensure that I could get as much rest as possible after a long night. This was a good touch! This group of hotels has always been a favourite of mine!
Staff were amazing nothing was too much trouble! Breakfast was busy but replenished quickly, great coffee and atmosphere in the bar. Our room was clean, bed comfortable we slept very well despite the scaffolding outside we stayed on the weekend and didn't hear any noise! The pool was lovely and open until 10pm which is a bonus. The only downside is that parking is closed and getting to the hotel can be quiet tricky as it is in middle of town center but reception gave us discount for staying in Queens Road Car Park. Overall we had a fantastic stay, and will definitely be back. Thank you Nika, Hugo, and Luke for making us feel so welcome
Very friendly and professional staff, especially Rhizlaine & Hind. Nice breakfast and excellent location near the train station. Downtown is a few minutes by foot. The rooms are clean and spacious. The AC was not working well however. The possibility you park there is an additional benefit.
I have just got home from a 2 day conference at the Novotel Reading . The staff were a delight. They were so polit, friendly and helpful. Nothing was too much trouble. They even found me some plasters to cover blisters on my feet! A special thatyou to Carris for my beautifully presented gin and tonic and to all the other bar, restaurant and reception staff for going over and above. A very enjoyable stay.
We visited Novotel Reading in May 2022 with a Church retreat event for 2 nights - we stayed in the hotel and used the hotel facilities and meeting room facilities. We were so impressed with the service provided to us - all the staff who served us were so helpful - Marissa and Hugo went out of their way to help us on arrival. We would like to send a special thanks to Kit, who was a wonderful help to us throughout the process of organising the event. The meeting room facilities were excellent and we were extremely happy with the service provided in the restaurant with our group meal there - the restaurant staff were all very happy to help us. Overall, we had a wonderful experience and would highly recommend!
Nice hotel with swimming pool and good service with Marissa in the reception. She is very friendly and helpful and polite. We enjoyed our stay and definitely we will be back soon. Nice Cocktail in the bar and our Children Enjoyed the Swimming pool and good facilties and sauna and gym are included.😍
Great experience at the Novotel. I will be back soon as it’s such a good atmosphere and hotel. Breakfast was amazing as well, fantastic panckes. Then the staff especially Dominika served amazing G&Ts. BR Reece