Do not book with these, they are not contactable either directly or via the Agents. We are currently in the middle of a dispute as we were unable to contact said hotel prior to making a 200 mile journey. We were also charged in full for the room 2 days after booking despite the fact we ticked the box to pay at the hotel. This was obviously blatantly ignored.
Booked here last minute to meet some friends in Reading. Was pleasantly greeted by the host. The living space is efficient and clean. Shower is good. WIFI is good and nothing to really complain about. Had a good nice sleep and the price is good. Would highly recommend.
The hotel was excellent, in our room was a comfortable King size bed, with good en suite facilities. The staff were extremely pleasant and helpful with a good knowledge of the locality. We opted for the full English breakfast, which was supplemental to the room charge, but was well cooked and tasty, and gave a good start to the day. Although about a mile from the city centre, the hotel is only a couple of hundred yards from a bus stop with frequent services to the city centre. There is free off road parking.Thoroughly recommended.
We needed to book a hotel at short notice for 2 nights and found the Abbey House Hotel was about a third cheaper than our usual Premier Inn. Staff were all pleasant and polite and we were given an upgrade on our room. The room was clean, comfortable and well decorated. Free parking and WiFi too. The bed was not quite as comfortable but otherwise a good stay and definitely good value for money.
A really lovely well run hotel with a very welcoming atmosphere. Spotlessly clean and excellent value for money. The owners are genuine and I get the feeling nothing is too much trouble they even came out and helped me park. Large rooms and nice sized breakfast room with a good breakfast menu.
I was attending the Reading Comicon doing a Selling and Signing for my books and needed somewhere nearby to stay for the two nights Friday and Saturday. After looking on various sites I selected this hotel because it had all the thgings I wanted, off-road parking, non-smoking, free wifi and of course a lovely breakfast. I arrived Friday evening at 21.30hrs. It was dark and wet and I was a bit stressed because the 1.30 - 2.00 hour journey took three hours due to an accident on the M3. My paperwork said I needed to book in before 22.00 hrs. I'd found the place easily enough once I'd negociated Reading's awful over/under passes and one-way system at night (having never been to Reading before). I parked in one of the off-road spaces in front of the hotel rather than navigate the tiny alley to the rear car park. Reaching the front door, I noticed the place quiet and pretty dark inside. The front door was locked and seeing the intercom I rang the number advised. Nothing. No response. I pressed it again, nothing. I scanned the area. No sign of life so I knocked the front door loudly. Still nothing. I lifted the handset again and re-pressed the number. This time a man answered. I told him who I was and that I'd arrived. He seemed confused but said he'd come down. I was a bit surprised at his reaction, but thought maybe he'd been doing something when I called. He opened the door somewhat cautiously. I repeated that I had a booking. He looked like he didn't believe me. I showed him my booking details which I'd luckily printed off in preparation. I was shown into the reception and made to wait while he checked first his computer and then phoned someone. I was informed there was no booking for me. Clearly this was wrong since I held it in my hand. I'd made the booking in late January almost 11 months earlier. In fact, I'd also sent a question about the off-road car parking and Abbey House hotel had answered my question regarding it. I suggested he check it with the owner. He replied that he didn't know the owner, only his colleague which seemed odd. I also realised I seemed to be the only person there. This made me feel a bit uneasy. He made me wait quite a while in reception while he checked things, which I know was the correct thing to do, but honestly I was dead on my feet after a full day at work and then driving to Reading. I wanted a bath and bed. I was asked to fill in a form entering all my details like I'd come from another country. I asked to check that they would be destroying my details when I left in keeping with GDPR law as I didn't want them to fall into unknown hands. He didn't appear to understand my query. I also had to sign a declaration to confirm that I wouldn't smoke in the building. I'm a non-smoker so I entered 'not applicable' (N/A). Finally, I'd had enough and asked if he could show me to a room, I needed somewhere to sleep that night and I was begining to get more upset. He told me he was only here six months then would return to his own country. He didn't want to do this type of work. His words didn't make me feel any better or safer. We spoke about breakfast. I asked what time it was served as I was looking forward to an English breakfast, it was the reason I'd booked the hotel. I was informed that they didn't serve English breakfast, only continental. I was a mite miffed and commented that as it was an English hotel I expected an English breakfast but it wasn't to be unless I paid £5 extra and he spoke to someone first. I was tired and gave up I asked for breakfast at 7.30am as I had to be up and off, but was told it didn't start until 8am. Things were not looking good for me. The room was at the back of the building and I could hear a man talking and laughing through the walls most of the evening and again the next day. It wasn't a television or radio because I could hear someone answering him. I think he might have been on his phone. I don't think it was the man who I met in reception. The room was clean, there were tea and coffee facilities. The bathroom was a shower room but it did have a tin of air freshener - nice touch. The bed was too bouncy, an old spring matress and I could feel the springs right underneath me. My husband says I'm too sensitive in that department. As I got undressed for bed, there was a knock on the door. The young man informed me that I had to sign the no-smoking declaration. I did wonder briefly whether he'd really try to throw me out if I refused, but to get rid of him and go to sleep I signed the form, thinking for the second time, they have even more details on me now. One thing did scare the pants off me, they have a macerator on the toilet which makes a goddam awful noise. It woke me in at 4am when someone else used the toilet in their room. I vowed not to use mine again until morning as I didn't want to wake anyone up. I noticed the carpets throughout the general areas were clean and looked new, of Axminister quality. Sadly, my own room carpet was not so impressive. The next morning I came down to an empty restaurant with only me in it. The continental breakfast was laid outl on the counter. The usual affair, cereals, juice, cheese, meat, yoghurts, jams. Sadly no Danish. I ordered tea and toast from the same man from Friday night. The restaurant was clean and well laid out but I was beginning to suspect he was the only employee. That night I came home from the event, after eating at the Toby Carvery, to find the building lit up and a Xmas tree in reception with the finishing touches being added. A couple greeted me warmly and were so nice they asked to take my photo which we had in front of said tree. I met the man again and another employee was introduced. I wondered if he was the person I heard laughing the night before. That night I slept better feeling I was actually in a hotel and not someone's part-time holiday home. I left on Sunday morning to return to Comicon after another continental breakfast, aka tea and toast. Overall, I feel my experience was somewhat jaded by the reception, or lack of it, on Friday night. It wasn't the young man's fault, he seemed to be as much in the dark about it, as I was about them not knowing of the booking. He coped well considering he didn't know I was coming and he didn't understand fluent English. My thoughts about staying there again are mixed. I missed my English breakfast most of all.…
A warm welcome from both of the owners was followed by a very comfortable stay in an Exec Double Room. The hotel has been beautifully done up in tasteful decor, and the room was impeccably clean on my arrival. The bed was very comfortable and WiFi and tv worked without any hitches whatsoever. Water pressure and temperature in the shower was good. Evening meal-wise I got a Deliveroo Ask Italian. Breakfast was full English and is not over facing- just the right amount which you can supplement with as much as you like from the breakfast bar of cereals, yoghurts and juices. Even the poached eggs were cooked to perfection. Thanks, Martha. Cost of £95 for one night is a fair price for the area. I think the best recommendation is - I’ll be back.
We stayed three nights and highly recommend Abbey House. The owners are very friendly and welcoming. The rooms are comfortable and there is a pleasant lounge for relaxing in. We happened to be there on a night when dinner was offered and had a MOST delicious chicken tikka masala. All by all it was a great stay.
We stayed at The Abbey House Hotel for 4 nights in August whilst visiting family. The young man on reception was very good - friendly, welcoming and informative as was the owner. The bedroom which had wifi and a small tv, was quite, comfortable and clean with comfortable twin beds and a powerful shower in the en-suite. We had free safe parking right outside our room and the hotel is situated in a quiet residential area. We will definitely use this hotel again next time we visit our family
The Abby House is a neat clean and quiet place to stay. Just what I like. Everything you need amenity wise is in walking distance. 3 min.walk to Oxford St.(main street) The city center is about 20 min walk. The owners and staff are very welcoming and informative. The best part of what I like about Abby House is it's location. Far enough from the hustle & bustle but still close to eveything. I would definitley stay there again. A+++
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