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Crowne Plaza Reading, an IHG hotel

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Caversham Bridge Richfield Avenue, Reading RG1 8BD England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (385)
Room & Suite (149)
Dining (43)
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Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Reading, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 35 hotels in Reading
Location
Cleanliness
Service
Value
This 4 star hotel in the heart of Reading on the banks of the River Thames provides a tranquil venue easily accessible from the M4, London Heathrow Airport and London Paddington Station. We offer 200 complimentary parking spaces on site. The local area offers the Oracle shopping centre and Vue Cinema, an array of restaurants, the Thames Valley Business Park, Green Park and Madjeski Football Stadium (home of Reading Football Club).As a guest at the Crowne Plaza Hotel in Reading you have full access to the Revive Health Club and Spa with indoor pool. The modern spa offers a wide selection of Elemis treatments. Bedrooms at the Crowne Plaza Reading are spacious with soft and earthy decor, seriously comfy beds with work desks and high speed internet access. Our Acqua Restaurant serves modern British cuisine sourced from local suppliers. You can also enjoy a lighter or healthier meal in the lobby bar or terrace overlooking the River Thames. 24HR Room Service is also available for those guests arriving late or departing early The Caversham Business Suite is a self contained Meeting Centre for conferences and private dining. All rooms offer natural daylight and a private terrace overlooking the River Thames. The Crowne Plaza Hotel Reading is an ideal wedding venue licensed for Civil Ceremonies and can cater for banqueting or private parties in Reading for up to 180 people.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Spa
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English
1376Reviews27Q+A100Room tips
Traveller rating
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Popular mentions
m r wrote a review 20 Nov
30 contributions16 helpful votes
Hotel is good and the facilities are good too. My rating is down to the fact that I have been double charged for a room and despite 5+ calls, emails and complaints raised no one is able to look into the issue and refund me - and its been going on 4 months.....and to add insult there customer service number is a premium rate number. Its good, but the customer service is non existent.
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Date of stay: August 2021
Value
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Response from Operations CP Reading, Owner at Crowne Plaza Reading, an IHG hotel
Responded 6 days ago
Dear m r, Thank you for taking the time to complete a review of our hotel. I am glad that you were happy with our hotel and the facilities. On behalf of the management I am sincerely sorry for the poor experience and frustration you had with the billing issue for your stay. As we are unable to find your booking details via this review, please contact our hotel operations manager Anil directly at operations@cp-reading.co.uk and he will look into this further for you. Again, thank you for your feedback and we hope you can give us another chance to serve you again in the near future. Kind Regards Angel - Guest Service
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Kathy Connah wrote a review 15 Nov
7 contributions
We had a very comfortable & friendly stay here lately. Beds comfy, duvets so clean & cosy. Fab breakfast. Could even get a disabled parking spot right outside the hotel. So useful & convenient. The only one disappointing thing was that there was no misled available at breakfast which is what hubby likes & not much more! Seems unusual these days!? Also, the bedroom carpets look like they could do with a good clean. Would definitely stay again.
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Date of stay: November 2021
Rooms
Location
Service
Room Tip: Ask for river view
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Jane M wrote a review Oct 2021
1 contribution1 helpful vote
This is my second stay at the Crowne Plaza Reading and I was hoping for many more as I need a base in the area. However it is unlikely that I will stay again. On arrival I was kept waiting an hour for my room to be ready and I was told this was because of a late check-out of the previous guests earlier that day (their tray of leftover food was still on the floor outside the room when I left the next day). The executive suite was lovely though and spotlessly clean. I also attempted to order food via room service and despite a chasing phone call this never arrived! I was too tired after a long journey that I had to go to sleep with no food. What a shame I will need to look for an alternative base in the future as this hotel would have been perfect.
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Date of stay: October 2021Trip type: Travelled solo
1 Helpful vote
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limp wrote a review Oct 2021
3 contributions
We spent almost two weeks at this fabulous hotel. I can not say enough about how welcoming and friendly everyone was. We felt like family. A special shout out to Nick the manager, Emma adorable Front desk person, Hafsa very good at welcoming me every morning for breakfast, and Marius the best Old Fashion we have ever had.The spa and workout room was great. Alex was very welcoming and Sharon gives the best massages.The location of the hotel was so beautiful and peaceful. Great spot and we highly recommend staying here. We will be back.We miss everyone.
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Date of stay: September 2021
Value
Location
Service
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Response from Operations CP Reading, Owner at Crowne Plaza Reading, an IHG hotel
Responded 13 Oct 2021
Dear comusoty, Thank you very much for taking the time to complete a review of our hotel. I am really gald that you enjoyed your stay with us and our team served you well. We really appreciate your high rating and great feedback about our team which they will be very pleased to see such a great review. Again, thank you for staying with us and we look forward to welcoming you back here again. Kind Regards Angel - Guest Service
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Juan45 wrote a review Oct 2021
Wells, United Kingdom204 contributions186 helpful votes
I come here once a year for a reunion lunch. I enjoy a glass of ale, but you won’t get one here. On draught you have a choice of two fizzy lagers or Guinness. Normally in these circumstances you look for a bottle of something in the chiller cabinets, but they are full of flavoured ciders. I realise it’s a hotel and not a pub, but surely they can do better than this?
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Date of stay: October 2021Trip type: Travelled solo
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Response from Operations CP Reading, Owner at Crowne Plaza Reading, an IHG hotel
Responded 11 Oct 2021
Dear johneO4422KL, Thank you for taking the time to review our hotel's bar. I am sorry that we didn't have ale available for your visit this time, and we appreciate your feedback which has been passed on to the management for service improvement review. Again, thank you for your visit. Kind Regards Angel - Guest Service
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PRICE RANGE
US$78 - US$241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza reading, reading crowne plaza
FORMERLY KNOWN AS
Holiday Inn
LOCATION
United KingdomEnglandBerkshireReading
NUMBER OF ROOMS
113
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Frequently Asked Questions about Crowne Plaza Reading, an IHG hotel
Which popular attractions are close to Crowne Plaza Reading, an IHG hotel?
Nearby attractions include Knockout Escape Rooms (0.3 km), Caversham Court Gardens (0.1 km), and Genting Casino Reading (0.4 km).
What are some of the property amenities at Crowne Plaza Reading, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Reading, an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Reading, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Crowne Plaza Reading, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Reading, an IHG hotel?
Conveniently located restaurants include The Griffin, Cozze Caversham Rd, and the moderation.
Are there opportunities to exercise at Crowne Plaza Reading, an IHG hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Crowne Plaza Reading, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Reading, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Reading, an IHG hotel?
Many travellers enjoy visiting Mapledurham House (4.9 km), Greyfriars Church (0.9 km), and Holy Trinity Church Theale (7.7 km).
Does Crowne Plaza Reading, an IHG hotel have any great views?
Yes, guests often enjoy the river view available here.