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Crowne Plaza Reading, an IHG Hotel

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Caversham Bridge Richfield Avenue Richfield Avenue, Reading RG1 8BD England
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Traveller (416)
Room & Suite (152)
Dining (46)
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 08/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Reading, an IHG Hotel
Updated 08/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 35 in Reading
Location
Cleanliness
Service
Value
This 4 star hotel in the heart of Reading on the banks of the River Thames provides a tranquil venue easily accessible from the M4, London Heathrow Airport and London Paddington Station. We offer 200 complimentary parking spaces on site. The local area offers the Oracle shopping centre and Vue Cinema, an array of restaurants, the Thames Valley Business Park, Green Park and Madjeski Football Stadium (home of Reading Football Club).As a guest at the Crowne Plaza Hotel in Reading you have full access to the Revive Health Club and Spa with indoor pool. The modern spa offers a wide selection of Elemis treatments. Bedrooms at the Crowne Plaza Reading are spacious with soft and earthy decor, seriously comfy beds with work desks and high speed internet access. Our Acqua Restaurant serves modern British cuisine sourced from local suppliers. You can also enjoy a lighter or healthier meal in the lobby bar or terrace overlooking the River Thames. 24HR Room Service is also available for those guests arriving late or departing early The Caversham Business Suite is a self contained Meeting Centre for conferences and private dining. All rooms offer natural daylight and a private terrace overlooking the River Thames. The Crowne Plaza Hotel Reading is an ideal wedding venue licensed for Civil Ceremonies and can cater for banqueting or private parties in Reading for up to 180 people.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Spa
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Banquet room
Meeting rooms
Steam room
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Great View
Languages Spoken
English
1413Reviews29Q+A100Room tips
Traveller rating
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LauraDaveJames wrote a review Today
Solihull, United Kingdom3530 contributions699 helpful votes
This hotel is pleasantly located on the bank of the River Thames. It has two carparks one is immediately in front of the hotel and the other is closer to the river. It is necessary to register your car at reception on arrival. It is about a 25 minute walk from the city centre. There is a local bus or the taxi fare is about £6. There are good leisure facilities including a swimming pool. We enjoyed a drink on the terrace area that overlooks the river. The reception and bar staff were very good but the leisure club staff and breakfast staff seemed a bit grumpy.
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Date of stay: June 2022Trip type: Travelled
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EMK wrote a review 18 Jun
Pill, United Kingdom8 contributions5 helpful votes
We thought as a family the customer service was outstanding! And nothing was to much trouble .upon arriving at the hotel ,for a two night break . The suite of rooms that had been booked was clean and well presented . However one of the beds was awfully uncomfortable and not fit for purpose! I had paid over £600 pounds for the two nights and didn’t find the bed to be up to even a low standard . However when I addressed this at reception the young girl Stefi was absolutely amazing and arranged for the bed to have an extra mattress put on top of the current one . The next day stefi made a point of taking the time to ask me how my nights sleep was ! I replied thank you for trying to address the problem of the awful bed however still not fit for purpose and I had a terrible nights sleep . She apologised and made arrangements for myself to sleep in and additional room . Free of charge ! The best nights sleep I could of had being away from home . Absolutely fantastic customer service nothing was to much trouble and I feel stefi went above and beyond. And hope she gets the credit she so deserves as she is a credit to the crown plaza . Having stayed in the crown plaza many times and never in-counted this problem before . I even questioned upon the first night of I would return to this hotel having paid a great sum of money for such an awful bed . But due to the outstanding customer service I would recommend and return . Thank you stefi again
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Date of stay: June 2022Trip type: Travelled
Room Tip: You have to pay for parking £15 a day . Free parking previously
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Response from Operations CP Reading, Owner at Crowne Plaza Reading, an IHG Hotel
Responded 5 days ago
Dear T6549RQenmak, Many sincere thanks for your kind review and recommendation to Crowne Plaza Reading. I am very happy to hear that our team and specially Stefi made such a positive impression and that you had a memorable experience with us. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Stefi will be very pleased to see such a great feedback and we really appreciate your feedback and high rating, it truly means a lot to us especially during this challenging time. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards Angel - Guest Service
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Rick M wrote a review 13 Jun
London, United Kingdom2 contributions1 helpful vote
Absolutely dreadful. For a “4 star” pretty expensive hotel our stay was terrible. The aircon, despite being on and making plenty of noise, emitted nothing. So hot in the room it became unbearable. Breakfast buffet, whilst looked appetising, was stone cold.
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Date of stay: June 2022Trip type: Travelled
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Response from Operations CP Reading, Owner at Crowne Plaza Reading, an IHG Hotel
Responded 1 week ago
Dear Rick M, Thank you for taking the time to share your experience at the Crowne Plaza Reading. On behalf of our management team please accept my most sincere apologies for the disappointments you had during your stay with us. I can reassure you this does not reflect our normal standards of service. We truly appreciate you brought your experience to our attention which has been addressed to the management team .We take feedback seriously and will make the necessary changes so we can provide a better experience in the future. Once again, thank you for staying with us and we hope to get another chance to host your next stay as we promise to make the value of your experience worth it for all the right reasons. Please do not hesitate to contact our Operations Manager Bruno at operations@cp-reading.co.uk for any assistance. Kind Regards Angel - Guest Service
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Aaron J wrote a review 12 Jun
5 contributions3 helpful votes
+1
My stay at the Crowne Plaza was fantastic. From check-in to check-out, the staff could not have done more to help us enjoy our stay. The lady working on reception, who I think was training, checked us in, went to get us wine glasses to use in the room and remembered us later in the night when we required assistance accessing the room was excellent. Unfortunately, I can’t remember her name. Room was clean, well furnished and equipped with all the essentials you would need for a single night. Additional toiletries (beyond the basics) were available upon request from reception. The housekeeping staff began their service at 8:30-9am which may have been disruptive if you were still sleeping. We used the pool and spa facilities as well as the gym during our one night stay. Overall these facilities were good, especially considering this hotel is far cheaper than many others. The pool/gym weren’t too busy and although there were a few children around this wasn’t an issue at all. We didn’t try the restaurant as we decided to head into town (just 10 mins walk to the city centre) and the hotel menu looked relatively limited (including classic pub dishes) and fairly expensive (~£15-25 per main). The breakfast was, in the main, great. They had an extensive selection of hot (bacon, eggs, sausages, black pudding etc) and cold foods (continental style breakfast, cereals), as well as self-service hot drinks which were of reasonable quality. My only issue was that the hot items were at best ‘warm’ and might’ve been there a while as the restaurant was quite quiet (even though we were warned at check in it would be very busy).
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Date of stay: June 2022Trip type: Travelled
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Response from Operations CP Reading, Owner at Crowne Plaza Reading, an IHG Hotel
Responded 1 week ago
Dear aaronj09625DY, Thank you for taking the time to share your experience at the Crowne Plaza Reading. We are thrilled to hear that you had a fantastic stay with us. We strive to make each stay as pleasant and comfortable as possible, and we really appreciate your high rating and kind feedback to our attention. So we can continuously make changes to our brand in order to provide a better guest experience in the future. Once again, thank you for staying with us, and we hope to welcome you back in the near future. Kind Regards Angel - Guest Service
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Julia V wrote a review 4 Jun
5 contributions
We were in the Club lounge and Sunil worked his socks off. He was professional and friendly. He never stopped for a second and tended to everybody's needs. He also remembered each and every person's drink preference. Sunil needs a promotion!
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Date of stay: June 2022Trip type: Travelled
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Response from Operations CP Reading, Owner at Crowne Plaza Reading, an IHG Hotel
Responded 2 weeks ago
Dear juliav235, Thank you very much for taking the time to share your experience at the Crowne Plaza Reading. We work very hard to offer our guests high standards of service and it gives us great pleasure to know that you had a great experience with us, especially with Sunil. Rest assured, your compliments have been extended to Sunil and management team. We really appreciate your high rating and kind feedback, it truly means a lot to us especially during this challenging time. Once again, thank you for staying with us and we hope to welcome you back in the near future. Kind regards Angel - Guest Service
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Steve wrote a review 4 Jun
2 contributions
Stayed here for one night and regretted it. No where near the worst hotel I have stayed in but definitely the worst for the rate charged. Firstly to be asked for £15 parking when the hotel website states "you can park your car for free". After refusing to pay I was told they would waive the charge but referred to another part of the website where it states "200 free spaces" actually means "200 available spaces". When we got into our room it smelt damp and stale and looked like it needed a good makeover. The helpful staff managed to find us an alternative room which thankfully didn't smell but was still in need of at least a lick of paint or repapering. The bed was very comfy and towels were good which was a huge bonus. The hotel in general looked very tired. Outside windows and doors covered in dirt and cobwebs. Paintwork was dirty and peeling. Didn't feel like a 4 star hotel at all, very disappointed.
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Date of stay: June 2022Trip type: Travelled
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Response from Operations CP Reading, Owner at Crowne Plaza Reading, an IHG Hotel
Responded 2 weeks ago
Dear Steve P, Thank you very much for taking the time to provide us some valuable feedback. On behalf of our management team please accept my most sincere apologies for the disappointments you had during your stay with us. I can reassure you this does not reflect our normal standards of service. We truly appreciate you brought your experience to our attention which has been addressed to the management team .We take feedback seriously and will make the necessary changes so we can provide a better experience in the future. Once again, thank you for staying with us and we hope you can give us another chance to serve you again in the near future. Kind regards Angel - Guest Service
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lucy m wrote a review 3 Jun
Luton, United Kingdom2 contributions
Staff were very friendly and attentive. They made the whole experience even better! The amenities were also great, I had the most amazing massage at the spa which felt like heaven. Would definitely recommend
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Date of stay: June 2022Trip type: Travelled
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Response from Operations CP Reading, Owner at Crowne Plaza Reading, an IHG Hotel
Responded 2 weeks ago
Dear lucymQ2601US, Many sincere thanks for your kind review and recommendation to the Crowne Plaza Reading. We are thrilled to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards Angel - Guest Service
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Polygontwinaphex wrote a review 3 Jun
4 contributions
We have just had a perfect stay in a suite here. The club lounge was very good and extremely generous. The balcony overlooking the Thames made all the difference, what a fantastic view! The staff here are very friendly and attentive, thank you for ensuring we had a wonderful time! My only gripe is that the club lounge should be at the back of the hotel overlooking the Thames, but you can't have everything. 😀
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Date of stay: June 2022Trip type: Travelled
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Response from Operations CP Reading, Owner at Crowne Plaza Reading, an IHG Hotel
Responded 3 weeks ago
Dear Polygontwinaphex, Thank you very much for taking the time to share your experience at the Crowne Plaza Reading. We are thrilled to hear that you had a perfect stay with us. We really appreciate your kind feedback and high rating, it truly means a lot to us especially during this challenging time. Once again, thank you for staying with us and we look forward to welcoming you back in the near future. Kind Regards Angel - Guest Service
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Sam W wrote a review May 2022
1 contribution
Booked a king-size room with breakfast and spa access for me and my wife's wedding in May 2022. We arrived in the evening to go to our room to find someone in it! We were told that they were fully booked, then put into a twin bed room once they had 'found' a room. We did not have complementary access to the spa or breakfast in the morning. Have since sent an email to complain about 4 weeks ago and had a pitiful response 2 weeks afterwards. We replied at that point and still waiting for a response. Truly a terrible experience and would not recommend a stay here for anybody due to the lack of competency and care given by the staff, particularly for our wedding day.
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Date of stay: May 2022Trip type: Travelled
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Response from Operations CP Reading, Owner at Crowne Plaza Reading, an IHG Hotel
Responded 3 weeks ago
Dear sw00302, Thank you for taking the time to share your experience at the Crowne Plaza Reading. On behalf of the the management team please allow me to express my sincerest apologies for the poor experience and inconvenience caused during your wedding night treat, and reassure you this does not reflect our normal standards of service. I understand that our Operations Manager Bruno has contacted you already with regards to your feedback. Once again, thank you for staying with us and we hope you can give us another chance to serve you again in the near future as we promise to make the value of your experience worth it for all the right reasons. Kind Regards Angel - Guest Service
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Adrian C wrote a review May 2022
Melbourne, Australia54 contributions31 helpful votes
Good location checkin hectic at 5pm. Not pleasant at checkin. Wanted to charge us 15 pound for psrking that was free in our reservation. Room ok but the king size bed is not a king size regardless of what they say. Aircon is useless, didnt get to sleep until 4am as the room was ridiculously hot. Asked for extension on checkout told "fully booked" even though we can book a room that night. All in all wont stay here again, was looking for a long term stay for next visit. It wont be here
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Date of stay: May 2022Trip type: Travelled
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Response from Operations CP Reading, Owner at Crowne Plaza Reading, an IHG Hotel
Responded 4 weeks ago
Dear Adrian C, Thank you for taking the time to share your experience at the Crowne Plaza Reading. While I am glad to hear that you were happy with our hotel' location and room. On behalf of the management I am sincerely sorry for the inconvenience you had during your stay with us. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention, which I have discussed it with our management team, and I am positive that they will make the necessary adjustment for improvements. and to further enhance the quality of our guest's experience. Once again, thank you for staying with us and we hope to get another chance to host your next stay as we promise to make the value of your experience worth it for all the right reasons. Please do not hesitate to contact our Operations Manager Bruno at operations@cp-reading.co.uk for any assistance. Kind Regards Angel - Guest Service
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PRICE RANGE
US$96 - US$168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza reading, reading crowne plaza
FORMERLY KNOWN AS
Holiday Inn
LOCATION
United KingdomEnglandBerkshireReading
NUMBER OF ROOMS
113
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Frequently Asked Questions about Crowne Plaza Reading, an IHG Hotel
Which popular attractions are close to Crowne Plaza Reading, an IHG Hotel?
Nearby attractions include Knockout Escape Rooms (0.3 km), Caversham Court Gardens (0.4 km), and Genting Casino Reading (0.4 km).
What are some of the property amenities at Crowne Plaza Reading, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Reading, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Reading, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Crowne Plaza Reading, an IHG Hotel?
Yes, parking is available to guests.
What are some restaurants close to Crowne Plaza Reading, an IHG Hotel?
Conveniently located restaurants include The Griffin, Cozze Caversham Rd, and the moderation.
Are there opportunities to exercise at Crowne Plaza Reading, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Crowne Plaza Reading, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Reading, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Reading, an IHG Hotel?
Many travellers enjoy visiting Mapledurham House (4.9 km), Greyfriars Church (0.9 km), and Holy Trinity Church Theale (7.7 km).
Does Crowne Plaza Reading, an IHG Hotel have any great views?
Yes, guests often enjoy the river view available here.