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Hilton York

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Traveller (441)
Room & Suite (316)
Dining (29)
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Overview
  • Excellent27%
  • Very good34%
  • Average23%
  • Poor11%
  • Terrible5%
Travellers talk about
“clifford's tower”(214 reviews)
“two double beds”(47 reviews)
“car park”(199 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
Additional information
Offers from Hilton York
Special Offer: Advance Purchase
Offers from Hilton York
Special Offer: Advance Purchase
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,105)
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Traveller rating
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Show reviews that mention
All reviewsclifford's towertwo double bedscar parkexcellent locationcastle museumcentral locationreception staffbreakfast was excellentstayed for one nightshort breakvaletshamblespubsminster
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691 - 695 of 3,050 reviews
Reviewed 3 December 2016 via mobile

First time staying here after many trips to York. The staff are really friendly but the first impression upon check in was not great. Having booked the hotel via booking.com and the hotel charging us upfront which was acceptable, our confirmation on booking.com included breakfast...More

Thank Writei
Response from HiltonYork, General Manager at Hilton YorkResponded 5 December 2016

Dear Writei, Thank you for taking the time to write a review about your recent stay at the Hilton York. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. We would like to apologise...More

Reviewed 1 December 2016 via mobile

I visited York Hilton on the 25th/26th November with three friends where we stayed in adjourning rooms, one twin room and one double room. My friend's double room was too hot so we called down to reception and five minutes later a lovely man from...More

Thank Kizzie R
Response from HiltonYork, General Manager at Hilton YorkResponded 2 December 2016

Dear Kizzie R, Thank you for taking the time to post a review following your stay at Hilton York. I was disappointed to learn of your experience in our restaurant. Please be assured that it is highly unusual for me to receive comments of this...More

Reviewed 1 December 2016

Very well situated hotel in York, overlooks part of the old castle and also the courts and museum. Just around the corner from the York Dungeons and a short walk from everything else. The staff were fantastic and very polite and welcoming. They have a...More

Thank Chris R
Response from HiltonYork, General Manager at Hilton YorkResponded 2 December 2016

Dear Chris, Thank you for taking the time to share your experience on Hilton York. Pleased to read that overall you had a good stay and that my team did their best to help with the mattress situation to make your stay more comfortable. I...More

Reviewed 30 November 2016 via mobile

Frozen sprouts, over cooked turkey, undercooked parsnips, salty gravy........ wine and beers in ice buckets on the table but served at room temperature because they didnt place the bases into the ice and to top it off, one very rude, confrontational, unprofessional member of the...More

Thank Billie-jo M
Response from HiltonYork, General Manager at Hilton YorkResponded 2 December 2016

Dear Billie-jo M, Thank you for your review following your recent visit. I was sorry to hear that on this occasion we failed to deliver your expectations. It is extremely important to us that all of our guests enjoy every aspect of their stay. Please...More

Reviewed 30 November 2016

The Hilton is superb, I really couldn't fault anything.... except the other guests that started shouted and banging at 5am until 9.30am... but that's not the hotel's fault. Every member of staff played their part in making this a very enjoyable stay.More

Review collected in partnership with Hilton Hotels & Resorts
Thank stephenrC1928SA
Response from HiltonYork, General Manager at Hilton YorkResponded 2 December 2016

Dear stephenrC1928SA, Thank you for your five star review. Thrilled to read you found the Hilton York superb and my team made your stay very enjoyable as they provided excellent levels of customer service. We look forward to welcoming you back in the not too...More

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$117 - US$353 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Luxury Hotel in York
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$117 - US$353 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Luxury Hotel in York
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (441)
Room & Suite (316)
Dining (29)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
RoverMite
4 May 2018|
AnswerShow all 7 answers
Response from MoyaIngbirchworth | Reviewed this property |
There is a pay and display where we left our car - it was free because we had a disabled badge. I felt safe leaving it though. In the morning there was a box of fresh fruit and veg left outside a shop beside the car park... More
1
Vote
foxmeister
25 February 2018|
AnswerShow all 2 answers
Response from Chloe P | Reviewed this property |
I got breakfast included when I booked through a third party website, hope this helps.
0
Votes
Heather M
15 February 2018|
AnswerShow all 2 answers
Response from Heather M |
sorry predictive text. Accessible shower ie no over the bath
0
Votes
Room Tips
"ask for a room facing the tower"
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"Expensive sleep over for £260 and no breakfast !"
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"Castle view side of hotel is nice, but is also very noisy on a weekend night."
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"The tower is nice to look at but still over the road and next to a car park. Worth the little bit extra if..."
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