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Hilton York

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Hilton York
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2,495 Reviews from our TripAdvisor Community

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Showing 2,449: English reviews
Reviewed yesterday NEWvia mobile

The hotel is centrally located and perfect for tourists. Car park was £19 per day so we parked at Q parks which cost £9 for 24 hours. There was a fire alarm whilst we stayed there in the morning which was annoying and no staff mentioned it to us or apologised this went off after several minutes. There was also...

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Thank Sian M
Reviewed 2 days ago NEWvia mobile

It's way below Hilton standards as it requires some serious renovation. 30 minutes after check-in, maintenance requested access to the room to change the shower head. The dinner was nice but the staff could have been more helpful.

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Thank Anna C
Manchester, United Kingdom
Reviewed 2 days ago NEWvia mobile

Good location but an inexpensive mini refurbishment. Furniture battered in places. Staff helpful on reception but very scarce in the bar and dinning room. Gin and tonic £10, a bit steep for York. Breakfast not very hot and served a used pot of tea....could do much much better on service and hospitality.

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Thank Margaret R
Scotland
Reviewed 4 days ago NEWvia mobile

Love to stay here when in York on business. Very clean hotel, comfortable bed and very friendly and helpful staff. I always sleep well when I stay here. Nice breakfast and good location. We had a meal at the Reina restaurant which isn't far from the hotel and it was delicious.

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Thank holidayaholic10
HiltonYork, General Manager at Hilton York, responded to this review

Dear holidayaholic10, Many thanks for your five star review. Delighted to read you had a lovely stay with us and found my team most friendly our enjoy our Hilton breakfasts. Thank for choosing the Hilton York when you travel to the City and we look forward to welcoming you back soon. Kind regards, Martin Bradnam General Manager

London, United Kingdom
Reviewed 4 days ago NEW

Great location and friendly staff and good breakfast, but room and bathroom quality is very poor for the price. Overpriced for a dated hotel, in much need of modernising. Trading on the Hilton brand which sadly doesn't mean anything anymore.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Y2628LXstevenw
HiltonYork, General Manager at Hilton York, responded to this review

Dear Y2628LXstevenw, Thank you for taking the time to post a review on Trip Advisor. I am disappointed that we have not been able to fulfil your expectations of what you have come to expect from Hilton Hotels but will be taking the necessary actions to ensure that all following experiences are much, much better for our future Guests. On...

Durham, United Kingdom
Reviewed 5 days ago NEW

The hotel was ideally located to everything. The hotel service was excellent with friendly staff to welcome us, there were no issues on check in or check out. Very clean and breakfast was delicious. Would definitely recommend

Review collected in partnership with Hilton Hotels & Resorts
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Thank Rachel H
HiltonYork, General Manager at Hilton York, responded to this review

Dear Rachel H, Many thanks for your five star review. Delighted to read you had great stay and received excellent service from my team. I am proud of them all as they work extremely hard delivering high levels of customer service at all times. Thank you for recommending the Hilton York and we look forward to welcoming you back in...

York, United Kingdom
Reviewed 5 days ago NEW

As a member of the HH I make a point of always staying at one of the hilton Brands. I had the choice of either the Hampton or the Hilton and the Hilton won as I need to be more central both for work and the Hospital. Even though it was a central location the hotel was quiet on a...

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Thank Amsterdam602
HiltonYork, General Manager at Hilton York, responded to this review

Dear Amsterdam602, Thank you for your lovely feedback and for choosing the Hilton York. Happy to learn you had a pleasant stay and found the location good and the room 'awesome' . I have passed your comments on to the Maintenance Manager and his team who will be looking into the bathroom points you have highlighted, and thank you for...

Reviewed 5 days ago NEWvia mobile

The room was small and very overheated. The breakfast was buffet but pretty ordinary - I would have expected something better than powdered eggs from the Hilton. Everything was clean and pleasant and the staff were lovely as you'd expect from a chain like this, but the overall experience didn't rock my world.

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Thank Mallory A
HiltonYork, General Manager at Hilton York, responded to this review

Dear Mallory A, Thank you for taking the time to share your recent experience of Hilton York. Pleased to read that overall you had a good stay. Thank you for your feedback regarding the eggs which I have passed onto the Head Chef for his attention. Your observations and opinions are appreciated, as they enable us to assess the standard...

A TripAdvisor Member
Level Contributor
38 reviews
7 hotel reviews
11 helpful votes
Reviewed 1 week ago via mobile

Just laid in bed in the Hilton writing this!! Nice and clean, nice friendly staff, easy quick checkin and car collection by concierge. We paid only £85 for the room and £19 for the parking. Cheap and cheerful. Lovely bar area. Excellent location, just a stone throw from town and lovely view of the castle. Would recommend..... 😀.

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Thank A TripAdvisor Member
HiltonYork, General Manager at Hilton York, responded to this review

Dear Guest, Thank you for taking the time to write a review. Thrilled to read you had a lovely stay and found my team to be most friendly and the rooms nice and clean. We are fortunate to be in such a central location for visiting York. Thank you for recommending the Hilton York and we look forward to welcoming...

manchester
Reviewed 1 week ago

Stayed her 31st Dec 2016, Valet parking on arrival, easy check in. We had a 3rd floor room which looked out to the tower. Iron, hairdryer, 2 x robes, toiletries. A welcome pack of a bottle of red win, still and sparkling water, crisps and chocolate which was a nice surprise. The hotel is ideally located with shopping and tourist...

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Thank cmcManchester
HiltonYork, General Manager at Hilton York, responded to this review

Dear cmcManchester, Many thanks for your five star review. Delighted to read you had a great stay and found our location ideal for visiting the many attractions of York. Pleased to note you enjoyed our welcome pack and found the view of Clifford's Tower lovely. Thank you for your kind comments and I have shared them with my team. We...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton York hotel is the 4-star hotel within the city walls and located in the heart of York. Only 10 minutes walk from York Minster, the railway station and other York attractions. Do business in one of 8 meeting rooms and savour European or Tex-Mex food in the 3 bars and restaurants. ... more   less 

Additional Information about Hilton York

Address: 1 Tower Street, York YO1 9WD, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: €97 - €224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton York 4*
Number of rooms: 130
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Also Known As:
Hilton York Hotel York
Hilton International York
Hilton Hotel York
York Hilton International
Hotel Style:
#17 Luxury Hotel in York
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Questions & Answers

Here's what travellers have asked, with answers from Hilton York staff and other travellers.
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Questions? Get answers from Hilton York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a tower view”
 of 5 bubbles cmcManchester, 12 Jan 2017 | Read review
“The room with the view of the tower is very good”
 of 5 bubbles robw317, 1 Jan 2017 | Read review
“We were on the first floor which was ideal”
 of 5 bubbles 491malcolmp, 28 Dec 2016 | Read review
“De-luxe twin or doubles on a high floor if possible.”
 of 5 bubbles ossiejolly, 19 Dec 2016 | Read review
“Don't pick the suite as it is next to a busy street”
 of 5 bubbles LukeB1985, 19 Dec 2016 | Read review
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