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Novotel York Centre

2,581 reviews
#31 of 47 Hotels in York
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Traveller (249)
Room & Suite (95)
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Overview
  • Excellent29%
  • Very good43%
  • Average19%
  • Poor6%
  • Terrible3%
Travellers talk about
“swimming pool”(171 reviews)
“x box”(31 reviews)
“separate toilet”(82 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
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Special Offer: CHEAPEST ONLINE RATES!
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Reviews (2,581)Write a Review
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743
1,032
493
155
90
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All reviewsswimming poolx boxseparate toiletexecutive roomsofa bedcar parkhalf termreception areagood sizeper dayreception staffoverlooking the rivercoffee machineclifford's toweryork centrefamily roomwalk into town
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741 - 745 of 2,513 reviews
Reviewed 11 December 2015 via mobile

The hotel is a little bit out of the city - but a short walk through the Christmas market was a perfect way to see York. When we checked in, the staff were very friendly and helpful. I had booked a twin room, the reception...More

2  Thank Karen P
Response from ChristopheUghetto, General Manager at Novotel York CentreResponded 15 December 2015

Good morning and many thanks for your comments. I am delighted to read you enjoyed your stay with us and were able to make the most of our beautiful city. I am hoping we will have the pleasure to seeing you again soon. Wishing you...More

Reviewed 9 December 2015

I'm not sure if this hotel just hired new staff as we had problems from the start after check-in. The staff (front desk and restaurant) would always have to refer to senior staff when I asked a basic question about the room, the food, or...More

Thank James L
Response from ChristopheUghetto, General Manager at Novotel York CentreResponded 15 December 2015

Good morning and thank you for your comments. I am sorry to read your experience did not meet your expectations on this occasion and can assure you this is very much out of character. I have shared your review with the teams so that we...More

Reviewed 29 November 2015

great location, about eight to ten minutes walk from city centre. we got a good deal for a late pre Christmas break and were really pleased with hotel. Clean and very comfortable, bed was excellent and good bathroom. Quite standard decor but perfect for our...More

1  Thank GillyD2403
Response from ChristopheUghetto, General Manager at Novotel York CentreResponded 1 December 2015

Good morning, Thank you very much for your kind comments. I have passed them on to the team and we are all pleased you had a good break with us. As it is now the 1st December, I can officially wish you the very best...More

Reviewed 29 November 2015 via mobile

Stayed to complement Waterboys concert at the Barbican. River outlook was pleasant. Room modern and clean. The bed was The most comfortable ever. Pool a bonus. Staff friendly and helpful. Car parking easy; not cheap but don't have to rush to leave on the next...More

2  Thank JackieWilsonSaid
Response from ChristopheUghetto, General Manager at Novotel York CentreResponded 1 December 2015

Good morning and many thanks for your review. We are very pleased you enjoyed your stay with us and hope you enjoyed the show too at the Barbican. It is always a pleasure receiving positive comments and I will share them with the team. Thank...More

Reviewed 28 November 2015

Don't like modern hotels as they are so impersonal; coupled with the fact they never have real ale!! However, liked this hotel as staff were friendly and welcoming; especially the girl on reception who pointed us in the direction of the town on a a...More

1  Thank Bangoroldstar
Response from ChristopheUghetto, General Manager at Novotel York CentreResponded 1 December 2015

Good morning, Many thanks for your kind review. It is much appreciated. I have shared your comments with the team and in particular Sarah at reception who I believe did assist you on this occasion. Such comments are very powerful for the team to know...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Pool
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Pool
Heated pool
Indoor pool
Details
Price range
US$88 - US$250 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in York
#4 Family Hotel in York
#8 Business Hotel in York
#14 Luxury Hotel in York
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$88 - US$250 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in York
#4 Family Hotel in York
#8 Business Hotel in York
#14 Luxury Hotel in York
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (249)
Room & Suite (95)
Dining (9)
Pool & Beach (3)
Family and Play Areas (3)
Questions & Answers
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Georgia-Mae S
23 November 2017|
AnswerShow all 5 answers
Response from Gary L | Reviewed this property |
no they don't but the sights more than make up for not saving a DVD player in a tv
0
Votes
frize57
3 November 2017|
AnswerShow all 4 answers
Response from MaximeDupont | Property representative |
Dear frize57 , Thank you for the enquiry. At the moment there is no sauna or steam room attached to the pool. regards, Kai
0
Votes
Lisa M
25 October 2017|
AnswerShow all 3 answers
Response from MrsPaddywack | Reviewed this property |
Hi Lisa M in answer to your questions. When we was there the bar was open until a least 12 it is a large area so I dont think there would be a problem with him sitting in the bar area. During the day you could perhaps have a... More
1
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Room Tips
"Speak to staff before booking"
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"Top floor seemed to be quiet providing no slammed doors."
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"Ask river side"
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"Ask for a room that is warm and no know issues."
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