Room nice and clean even after my 1st night housekeeping cleaned and tidied my bed - awesome. Doesn’t happened in higher class hotel true COVID-19 Original reservation was in Mercury across the road, but in Mercury reception staff has been rude and misleading regarding reservation also Mercury internet was down- cancelled reservation and booked in Holliday Inn - no issues
We have had a couple of stays at this hotel, we book two rooms, one for us and one for our grown up sons. Yes I would agree that the rooms are tired, but for the price, which includes breakfast I think this hotel is excellent value for money. The keycards are a pain to be honest as they don’t always work! It’s not a 5* establishment, if you are looking for a swish, luxury hotel book one & pay the price. If you are looking for a basic hotel in a good location, you can’t go far wrong. Every member of staff that we have met, have been really helpful & polite. Particularly the lovely breakfast staff. I would have no hesitation in recommending.
Our first staycation during COVID19 and our first trip to Norwich. Hotel and room was clean and comfortable. Staff were very welcoming and friendly during our five-day visit. We requested that our room not be cleaned each day and this reduced the number of people entering our room. There were sanitizing stations all throughout the hotel. Breakfast was very well co-ordinated. There was still a decent choice of a cooked breakfast, cereals, juices, fruit, toast and croissants - you could also choose to take a tray back to your room if you were uncomfortable eating in the dining room. My only gripe was that you only get half a cup of tea or coffee but just ask for a jug of hot water to top it up. Our room overlooked the front of the hotel. There is a car park next to the HIE car park which could get noisy at night - but that isn't the fault of the hotel and it didn't last long. We would definitely return here again. Norfolk is a beautiful county with many interesting places to visit (even during these strange times). Thank You to all the hotel staff for making our short break such an enjoyable experience.…
First time I have visited Norwich and got a great deal for bed and breakfast for me and my fiancée. Due to Covid it was a bit strange but the hotel handled it very well it was a bit slow checking h in but that was fine as there was a few of us at the same time. The room was very clean, tidy and comfortable. The staff very helpful and friendly. The evening meal was very good. Breakfast was handled extremely well under the circumstances and the food well cooked and piping hot. Again the staff were brilliant. Would be happy to stay there again and hopefully will do in the not too distant future
The hotel staff were excellent, Friendly, Helpful and covid safety aware. The hotel was clean and well maintained, they had put good Corona virus measures in place and I felt comfortable and safe. (The outside of the hotel adjoins the David Lloyd leisure club which was extremely tired and tatty but don't let that put you off,) The hotel is just off the city ring road and made an excellent base for going out to explore Norfolk.
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