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Premier Inn Norwich City Centre (Duke Street) hotel

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Duke Street, Norwich NR3 3AP England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (126)
Room & Suite (100)
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Premier Inn Norwich City Centre (Duke Street) hotel
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 49 hotels in Norwich
Location
Cleanliness
Service
Value
Stay at the heart of historic Norwich with Premier Inn Hotel Norwich City Centre (Duke Street). Whether you're looking for arts and culture, shopping and shows, or are here for work, you'll find us a great place to start. Marvel at the cloisters of Norwich Cathedral, or uncover the city's history at the Castle Museum. Treat all your senses with a wander around Norwich's traditional market. Catch some drama or comedy at the Theatre Royal. Then unwind in our tasty restaurant and relax in a new-generation bedroom and luxury kingsize Hypnos bed.
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Room & Suite (100)100
Full view
Property amenities
Paid public parking nearby
Free internet
Bar / lounge
Highchairs available
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Wifi
Restaurant
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kids' meals
Non-smoking hotel
First aid kit
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Room features
Blackout curtains
Desk
Housekeeping
Wardrobe / wardrobe
Clothes rack
Electric kettle
Flatscreen TV
Hair dryer
Iron
Private bathrooms
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English
1,908Reviews26Q+A100Room tips
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Popular mentions
381peejay70 wrote a review Dec 2020
Norwich, United Kingdom43 contributions2 helpful votes
Hotel's Favourite
Just got back home after a pleasant and relaxing stay at the Premier Inn, which, unfortunately, but fortuitously at the same time, has had to be cut short because of the Covid-19 Tier 4 regulations coming into force at midnight, Boxing Day, thus reducing my stay by 2 days, but am satisfied that refunds for both days were made today, so that’s all good. It was a great location, with river views, and all Covid safety measures were all being taken very seriously. The restaurant couldn’t operate as normal, as I was given a menu on arrival, which if I fancied anything, I’d need to place my order with reception and they’d ask you to return within 10/15 minutes to pick it up and take back to your room. You had to wear your mask at all times when moving around the building. The food was nice although I felt sad that you had to eat from a cardboard container with wooden cutlery, which screamed out loud to me, how detrimental this whole pandemic is! I hope to return at some point, under different circumstances and at the same time, thank the friendly staff for their friendly and professional service and for keeping me informed of any possible changes that may have affected my stay, although I will not let this dampen my impression at all, as the staff couldn’t do enough for you, they cared, they were efficient and clearly displayed great customer service training skills. Hope that all the staff have lovely Christmasses and that 2021 will hopefully rejuvenate all those people in hospitality who work very hard all year round to make people’s stays as safe and enjoyable as they can.
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Date of stay: December 2020Trip type: Travelled solo
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JonathanStorr wrote a review Nov 2020
Louth, United Kingdom21 contributions34 helpful votes
Great location car park was very handy and very cheap. Room was great although a little warm even at the end of October. Only downside was they were very short staffed as it took a long time to check in and the wait for our breakfast order was over 30 mins. Having said that the staff we did encounter were very helpful and polite All in all though great value for money and will definitely return. When we. Ext visit this lovely city.
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Date of stay: October 2020Trip type: Travelled with family
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Rachel wrote a review Oct 2020
8 contributions6 helpful votes
We were so disappointed with our stay, after having a lovely night at another premier inn location the night before. I really dislike having to be negative but this hotel stay was a chain of unfortunate events. On arrival ( after 3pm) our room wasn’t ready and we were offered another. Unfortunately this was badly positioned for us with a young child, so we declined and waited for our original room. On entry, we were hit by an alarming smell and investigated to find the bins positioned directly below our room. It wasn’t an overly warm night but our room felt like the tropics and the window had to be left open for the small amount of cool/smelly air that it let in. When putting my daughter into bed, I moved a large cushion to find a huge nail clipping on the floor; refrained from vomiting and persevered. The heat in the room was so intense that we needed to put the fan on, to circulate the smelly hot air. However, I firstly had to spend 20 minutes completing the next challenge of taking the fan apart and cleaning the thick dust off the blades and cover! Thankfully I had a stash of kitchen roll and zoflora in my Mary Poppins bag! Eventually the loud hum of a generator helped me to drift off into a sweaty sleep! For such a beautiful city, it was the worst hotel room I’ve ever experienced.
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Date of stay: August 2020Trip type: Travelled with family
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Response from Whitbread Hotels and Restaurants, Other at Premier Inn Norwich City Centre (Duke Street) hotel
Responded 18 Nov 2020
Hello there, thanks for taking the time to share your review. Whilst we're happy to hear you stayed with us, we're sorry there was a delay checking you in and the cleanliness and temperature of your room wasn't up to our usual standard. We can imagine this left you feeling let down, especially as you enjoyed your stay with us on the previous night. Just so you know, we've now made a log of your comment's and have passed them to the hotel management team to see what improvement's can be made going forward. We wouldn't want standard's like these to continue so the heating will be checked and this will also be raised with the House Keeping team to ensure any necessary retraining is arranged and the best service is being provided. We hope this doesn't make you think twice about returning so please have confidence this isn't our usual standard and your comment's will be picked up. Thanks again for getting in touch and we hope to see you again soon. Ricky
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Michelle R wrote a review Oct 2020
1 contribution
Had a lovely stay at Norwich , Duke Street , really impressed with all the COVID procedures in place . I have allergy issues with food and the lady that served us was very knowledgeable , which unfortunately is rare in eating establishments, and the Premier Inn allergy sheet is very easy to follow , a very enjoyable stay 😁
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Date of stay: October 2020Trip type: Travelled with family
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Karen Denton wrote a review Oct 2020
1 contribution
Very good customer service offered by Table Table at the Nelson Road, Norwich Premier Inn restaurant by Manager Peter Ramsey on Sunday, 4th October. Due to a genuine miscommunication and oversight, we arrived to our pre-booked table within the required time and found there was no booking. The kitchen were closing and were unable to take our order. We were informed by a member of staff that we would be unable to order food. Peter handled the situation in a professional manner and resolved the problem. Peter was able to sort out the issue by speaking to the kitchen and proceeded to arrange for us to be served with food and drinks. We understand we’re in unprecedented times and we thank Peter for his display of clear leadership. Thanks once again Premier Inn for a wonderful stay.
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Date of stay: October 2020Trip type: Travelled with friends
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PRICE RANGE
US$37 - US$447 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
premier inn norwich city centre (duke street) hotel norwich, norwich premier inn
LOCATION
United KingdomEnglandEast AngliaNorfolkNorwich
NUMBER OF ROOMS
117
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Frequently Asked Questions about Premier Inn Norwich City Centre (Duke Street) hotel
Which popular attractions are close to Premier Inn Norwich City Centre (Duke Street) hotel?
Nearby attractions include Cryptic Escape (0.4 km), History Mystery (0.4 km), and Museum of Norwich at the Bridewell (0.3 km).
What are some of the property amenities at Premier Inn Norwich City Centre (Duke Street) hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and breakfast buffet.
Which room amenities are available at Premier Inn Norwich City Centre (Duke Street) hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Premier Inn Norwich City Centre (Duke Street) hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Premier Inn Norwich City Centre (Duke Street) hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Premier Inn Norwich City Centre (Duke Street) hotel?
Conveniently located restaurants include Saporita Norwich, Cafe Gelato, and Alchemista Coffee Co.
Is Premier Inn Norwich City Centre (Duke Street) hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Norwich.
Are there any historical sites close to Premier Inn Norwich City Centre (Duke Street) hotel?
Many travellers enjoy visiting Cryptic Escape (0.4 km), History Mystery (0.4 km), and Norwich Cathedral (0.6 km).
Is Premier Inn Norwich City Centre (Duke Street) hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.