We were a table of 6 (pre-booked) and sat down, expecting waiting staff to come with menus, take orders etc. We sat there for a while and eventually managed to catch someone’s eye only to be told it was all done trough the app on the table (if we,’d been told when we sat down we could ha saved a good 30 minutes) The drinks came out sporadically as did the food...eventually! Our1st meal came, followed by a dish of veg.....and the next one was around another 10 mins....and this is how it went on. The next 2 plates came out after about another 10 mins along with some veg of which most was inedible After sitting there for nearly 2 hours one of our party still hadn’t their main course, another hadn’t got the drink they ordered with their food, another had her main meal refunded as it was inedible and 3 of us cancelled the dessert otherwise we may have been there all evening I appreciate it’s the first Sunday out after lockdown but the hotel knew how many were eating as everyone was pre booked but I’m afraid the standard of food and service wasn’t all that it could have been (every member of staff we spoke to was apologetic about the wait etc) but I, and the other members of our party, would certainly think twice about going back to the hotel…
We decided to get our mum a take away afternoon tea for Mother’s Day and the Oakland’s managed to squeeze us in last minute. The afternoon teas were packaged lovely and the quality of the food was very good. Highly impressed.
The kitchen staff are very nice and always so lovely to speak to, I have been staying here since June and they have always looked after me. The food they produce is absolutely phenomenal, Aaron and Ross are incredible chefs and make such good high quality food. The hotel is an amazing place to stay with absolutely brilliant staff all throughout from the hotel staff to the restaurant/terrace staff. 10/10 for me and really feels like home and a second family to me. Highly recommended to anyone looking for a place to to eat or stay in the Norwich area.
I will thank all the staff for the time i stay in this hotel. Very help full and friendly staff. The rooms are nice and good. The restaurant serve very nice and good food. After 6 month it was hard to say good bye.
We were offered an indoor table with a wink when we were clearly not from the same household. Not a good start. Terrace was chilly and it rained the night we visited so we did get a bit wet. The food was ok but part of the order was forgotten despite 4 times of reminding. Some of the staff very pleasant and attentive. Drinkers not eating at a table, not comfortable with the flouting of the rules. I wouldn’t rush back. The car parking is also a nightmare
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