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Best Western Brook Hotel Norwich

630 reviews
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Traveller (94)
Room & Suite (121)
Dining (78)
Overview
  • Excellent23%
  • Very good34%
  • Average24%
  • Poor10%
  • Terrible9%
Travellers talk about
“coach trip”(13 reviews)
“honeymoon suite”(6 reviews)
“good size”(21 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.0 Star Hotel
All hotel details
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (630)Write a Review
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Traveller rating
147
203
156
63
58
Traveller type
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LanguageEnglish
147
203
156
63
58
Show reviews that mention
All reviewscoach triphoneymoon suitegood sizefriendly hotelwould stay againfront of houseplenty of parkingmain roadtea and coffeecity centreevening mealone night staysaturday nightcomfy bedalistairweddingcarvery
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1 - 5 of 627 reviews
Reviewed 5 days ago via mobile

Dear all I would not recommend the brook hotel the breakfast was lovely but the evening meal is blander and Turkey on both night and the same veg and the room need a look as very dated the staff are very good there nothing to...More

Thank susan p
Reviewed 6 days ago via mobile

Only stayed one night we had dinner which was very good and plenty of it, breakfast was great very nicely cooked and again as much as you wanted great selection of wines and beers very nice dinning and bar area, not one usually to complain...More

Thank Gramlx
Reviewed 1 week ago via mobile

On a weekend trip to Thursford show we stayed two nights at the above, I used to think best western were an ok hotel rooms average food average, however this weekend been proved wrong the staff in the restaurant were downright rude. Asked to speak...More

Thank williamtQ5840MW
Response from Gareth S, General Manager at Best Western Brook Hotel NorwichResponded 5 days ago

Many thanks for your recent review. I would like to just comment that Mr Turnbull is one of the rudest customers we have ever had in our restaurant. It is not acceptable to swear at our staff because you do not wish to wait for...More

Reviewed 1 week ago

The hotel is very tired and worn out in places. Our bathroom was very run down and old. The hotel is generally very cold. We were there during very cold weather and the lounge area, which is stupidly right by the main doors is very...More

Thank douglas246
Response from Gareth S, General Manager at Best Western Brook Hotel NorwichResponded 1 week ago

Thank you for your recent review of our hotel. We are currently in the process of having all our bathrooms refurbished, this process as I am sure you can understand does not happen over night. I have passed your comments over to the maintenance team...More

Reviewed 1 week ago

Review collected in partnership with Best Western GB
Thank T588TTlynnw
Response from Gareth S, General Manager at Best Western Brook Hotel NorwichResponded 1 week ago

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Traveller (94)
Room & Suite (121)
Dining (78)
Hotel & Grounds (157)
Bathroom (16)
About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Free Parking
Restaurant
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Meeting Rooms
Banquet Room
Conference Facilities
Room Service
Laundry Service
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$62 - US$119 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$62 - US$119 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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