They charge £400+ for a room and you have to wait 20 minutes to be served in the bar, and then if they get your order correct which they don't you can wait further 20 minutes for them to ask you to pay. Bar manager was disengaged, rude and totally unhelpful, the team around him made a great effort to make amends. They even served us a real beer when we asked for alcohol free as we were driving home due to train strike.
Perfect family hotel in a great location, with a view of The London Eye! We booked a studio room for 2 adults, a 13 and 11 year old, and we had plenty of space. The room was really 2 rooms separated by a kitchen and bathroom, which gave us adult/kid space to unwind after a busy day! The kids shared the sofa bed. We put them top to tail, and requested 2 single duvets to prevent them from arguing. This was ready for our arrival, plus their towels were made up in the shape of elephants - a great touch!! Both the kids and us slept really well! The beds were comfortable. We had room 620, right in front of the elevators. There was no noise though, from either within the hotel or outside- it was a really peaceful stay! I think the rooms must be sound proofed, but there was no slamming of doors/ noise from lift. The room had everything we could have wanted! The bathroom had a walk in shower and separate bath, and was spacious for the location. We were provided with an iron/ironing board, microwave, mini fridge, cutlery/plates, lovely bottles of Elemis shampoo/conditioner/shower wash, tissues, flannels as well as towels etc. We didn’t need to ask for anything. Breakfast was AMAZING!! We thought it was the best buffet breakfast! We used the bar/outside area too and this was a relaxing facility to have at the end of a busy day. The food and drink are lovely! The hotel staff really go above and beyond. They are a credit to the hotel! The location was fab also. We used the tube to travel everywhere - from Waterloo. This station is 5 mins down the road and tubes come every 2 mins. We could leave the hotel and be in Leicester Sq, at Tower of London/ Kensington museums 15/20 mins later, for £2.50 per trip (with an Oyster card). South Bank is <5 mins away, as are a Marks and Spencer’s/Boots the Chemist for supplies. We plan to return later in the year and won’t stay any where else in London now!…
Used this hotel when visiting to attend the Queen's funeral. A modern hotel with very helpful staff eager to solve issues. The chair in my room broke and was replaced in a matter of minutes. The restaurant and bar are comfortable with prices that are reasonable for central London. If you wish to take breakfast in the hotel you should book with reception the night before (or book all in advance), this will save you 7 pounds per day.
Had to wait 30mins for order to be taken and then ask again where drink I ordered was 10 mins later, food was bland looked like reheated not cooked fresh and bland . For a 4 star hotel not quality expected when paying top rates and as working we just wanted to eat a decent meal and go to sleep ! Should have braved the rain and gone to local pub to eat ! Worst £35 I have spent on a meal for a long time . Suggest you up your game as could see tourists that were in restaurant were not impressed just to polite to complain. Also tables were stuck like sitting in a cheap cafe
My stay at the Park Plaza Hotel County Hall London was very wonderful. The place is special, the proximity to the tourist attractions, the team is very cooperative and all the staff do their best to serve the guests. Thank you to all the staff at this wonderful hotel
Sleek, huge, ultra modern hotel on the South Bank. We often like cozy and cute in London lodgings, but there’s a lot to be said for efficiency and a big staff to help with anything. We were upgraded to a suite on the 12th floor, for reasons I know not, and had floor to ceiling windows wrapping around for spectacular views of London, especially at night. We were glad we paid for the buffet breakfast, which has anything you could possibly want to eat. The location is amazing. Walk out the front door about 100 yards and you are at the foot of Westminster Bridge, looking straight across the Thames at Big Ben and Parliament.
Great hotel close to Houses of Parliament, Big Ben and the London eye. Very clean and comfortable room with bathrobes, slippers and lovely selection of toiletries. Reception staff were very friendly and helpful and we were very lucky to be offered a room upgrade.
Cleaning of restaurant which was serving breakfast is must improve - rest was very good, friendly welcome and problem solving staff- honestly our stay was pleasant and I would definitely recommend this hotel
Excellent friendly service. The location is great - right by Westminster Bridge and London Eye and a couple of minutes walk to the river taxi pier. Hotel is clean and fresh. We had a studio room which was roomy and had facilities for cooking if needed.
We booked this hotel as a base to celebrate my friend's 50th birthday. The location of the hotel is excellent, 5 minute walk from Waterloo train/tube station and just opposite the London Eye. You can easily walk to lots of London sights from here. We were kindly offered a wonderful room upgrade from a twin room to a studio with city view. We were completely blown away with the room and wonderful view and they had also provide us with a complimentary bottle of prosecco, cake and balloons. We didn't expect all of this so was a wonderful gesture. We found the check in staff to be very friendly and had no complaints about the hotel. We would definitely stay here again in our next visit to London.