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The Cleveland

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The Cleveland
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596 Reviews from our TripAdvisor Community

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Showing 414: English reviews
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Geelong
Reviewed 5 days ago NEW

I stayed at The Cleveland for 9 nights last month. Being a solo traveller and not wanting to eat out every night I chose it for its location and for the fact it had a kitchenette where I could prepare my own meals. The hotel is 5 minutes walk from bustling Queensway with plenty of shops, Bayswater Station (Circle &...

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1Thank Luggstar
Marcin_Jagodzinski, Director of Sales at The Cleveland, responded to this review

Thank you for your review. We are glad that you had a nice stay with us and that we could accommodate your requests. We are glad that you found the room comfortable and the kitchenette useful. Thank you for your kind word about our staff. We are looking forward to host you again. Kind regards,

Ashburn, VA
Reviewed 2 weeks ago

Three of us (me, my husband and our adult son) spent 4 nights at the Cleveland in Sept 2016. Our room was quite large with a small kitchenette (the table was a great place for dropping stuff). The room overlooked the street and had multiple sets of french doors on to a small balcony. It was very comfortable and the...

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Helpful?
Thank CDBinns
Marcin_Jagodzinski, Director of Sales at The Cleveland, responded to this review

Thank you for your review. We are glad you liked your stay with us and that the room was comfortable for you. The carpet is vacuumed every day and if there is a stain we try to remove it straight away. Unofrtunately it is not always possible. It has been proparly washed with a carpet cleaning machine last January. We...

New York City, New York
Reviewed 3 weeks ago

Stayed for 4 nights, the room was spacious, had all the necessary amenities, and the service was great (especially given some small changes I requested for our reservation). The neighborhood is very nice and within striking distance of several subway stops, the park, and a street with some very good restaurants. I can't recommend the nearby Greek restaurant - Halepi...

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Helpful?
Thank RandoKuruza
Marcin_Jagodzinski, Director of Sales at The Cleveland, responded to this review

Thank you for your review. We are glad you had a good stay and that we could assist with the changes in your reservation. We appreciate the location of the hotel ourselves. As for the price, as you said - this is London. It is also not cheap for us to be here... We are looking forward to see you...

Marietta, Georgia
Reviewed 11 March 2017

The hotel was clean and the rooms were larger than typical and well appointed. Limited lift access to certain floors. Our view overlooked a group of dead plants that were placed outside and also had a view of other room windows. The staff wasn't overly helpful - didn't go out of their way to assist. For example, when we asked...

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Helpful?
Thank KTLaskey
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are glad that you found the rooms large enough, well appointed and properly cleaned. Some rooms do not have direct lift access but it was the only way lift could be installed in this listed building. The location is 5-7 minutes walk to stations and shopping area, as a result we do not have...

Barnsley, United Kingdom
Reviewed 3 March 2017

Stayed here with two friends for a birthday weekend away in London. The hotel room was lovely, large enough to accommodate us all nicely. The staff were great, we arrived at about 11 in the morning and was told that there was a room ready for us. The staff were very friendly and help us navigate the area and gave...

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Helpful?
Thank Lindsy W
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are glad you liked your stay with us. Thank you for your kind word about our staff and for your recommendation. We are looking forward to host you again. Kind regards,

Stockholm, Sweden
Reviewed 1 March 2017

The room is on the ground-floor, at the end of the hall, with just one neighbor, two windows fronting another window a few meters away. The layout is a bit strange, two very narrow tables, a rundown sofa, and a ok bed, but the size of the room is large. If you’re more than one person and planning to use...

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Helpful?
Thank bajenleker
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are sorry that the layout of the room was not up to your liking. Usually we have nose-friendly sanitizers. Possibly there was some proper cleaning required for some reason, we will check will housekeeping. Should you choose to stay with us again, please contact us upon making the reservation and we will find the...

Reviewed 23 February 2017 via mobile

Recently stayed in the Cleveland Hotel Fabulous hotel Highly recommended Located in a quite area of bayswater Rooms very big with excellent kitchen facilities We arrived at 10.00 am and one of our rooms was ready immediately The staff were most helpful Will definitely return

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Thank Claire M
Marcin_Jagodzinski, Director of Sales at The Cleveland, responded to this review

Thank you for your review. We are glad you liked your rooms and found the location of the hotel convenient. Thank you for your kind word about our staff, we appreciate that. We are looking forward to host you again. Kind regards,

Reviewed 13 February 2017

Even though I was very ill with the flu, my wife and I had a nice stay in the hotel. The reception staff was very nice. Even though we were in a downstairs room, it was very comfortable with nice bed, clean bathroom with standard amenities and a small built-in kitchenette. The optional breakfast was adequate with a good selection...

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Helpful?
Thank Stefan B
Marcin_Jagodzinski, Director of Sales at The Cleveland, responded to this review

Thank you for your review. We are sorry to hear you were ill on your holiday, we hope you became well smoothly. Nevertheless, we are glad you made the best out of your stay anyway and that you enjoyed your stay with us. Thank you for your kind word about our staff. We are looking forward to hearing you again....

Kiev, Ukraine
Reviewed 11 February 2017

My wife and I had a excellent stay in this hotel. The reception staff was very welcoming and provided us with a very spacious room. We had asked for a room close to elevator without any stairs to climb and our request was granted. The room was very comfortable, with nice soft bed, a clean bathroom with good amenities, and...

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Helpful?
Thank Glen W
Marcin_Jagodzinski, Director of Sales at The Cleveland, responded to this review

Thank you for your review. We are glad you had a nice stay with us. We are happy that you liked your room and that we could fulfill your request. It is nice to hear that the kitchenette was useful and that you liked our breakfast. Thank you for your kind word about our staff. We are looking forward to...

Reviewed 2 February 2017 via mobile

Very happy with our stay. Hotel was very clean, staff were very friendly and helpful, good location. We especially liked the breakfast was excellent. Kitchenette was well equiped and handy. Room was cleaned daily. Hard to fault anything. Only thing was we were in the basement and had no view but still had a window to let light and fresh...

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Helpful?
Thank Matthew A
Marcin_Jagodzinski, Director of Sales at The Cleveland, responded to this review

Thank you for your review. We are glad you liked your stay with us. It is nice to hear you liked facilities and the location of the hotel, also thank you for your kind word about our staff. If you would like to stay with us again, please let us know upon making the reservation that you would like be...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
Official Description (provided by the hotel)
The Cleveland Hotel is an independent hotel in Bayswater combining the services of a boutique hotel with all the comfort and amenities of serviced apartments. Ideally located on a tranquil and leafy garden square away from the hustle and bustle of London the hotel is just a short walk to London's famous Hyde Park on Bayswater Road and Paddington Station offering excellent transport links to Heathrow Airport and London's lively West End. The Cleveland Hotel has retained all of its beautiful Georgian period features, yet each one of our 30 contemporary studio rooms have been beautifully refurbished with the contemporary traveler in mind. Every room is fully equipped with modern kitchenettes, AC, LED TVs, free Wi-Fi and our friendly, multilingual staff, are on hand 24 hours per day offering you all the services of a boutique hotel. We offer our guests complete flexibility, comfort and security making us an ideal choice regardless of whether you are traveling for business or leisure. ... more   less 

Additional Information about The Cleveland

Address: 39-40 Cleveland Square, London W2 6DA, England
Region: United Kingdom > England > London
Price Range: €130 - €244 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Cleveland 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
The Cleveland Hotel London
Cleveland Square London
Hotel Cleveland Square
The Cleveland London
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Questions & Answers

Here's what travellers have asked, with answers from The Cleveland staff and other travellers.
14 questions
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Questions? Get answers from The Cleveland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want quiet and away from tourists/pubs - this is the place for you.”
KTLaskey, 11 Mar 2017 | Read review
“Stay away from room #12.”
bajenleker, 1 Mar 2017 | Read review
“Rooms on the lower level are quiet and good access to elevator. If you don't want a view out the window these are good choices.”
187GlenW, 11 Feb 2017 | Read review
“Room 11 on the ground floor is very noicy.”
zitalena, 30 Dec 2016 | Read review
“We had room 17, which was great. It was one of the suites.”
TankerT, 25 Nov 2016 | Read review
5 of 5