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Shangri-La The Shard, London

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31 St Thomas Street, London SE1 9QU England
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (5182)
Room & Suite (1065)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 23/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La The Shard, London
Updated 23/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 1,194 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Feel an unparalleled connection to London, at Shangri-La Hotel, At The Shard. Stay in the capital’s highest hotel, in one of the world’s most iconic buildings, whilst enjoying panoramic skyline views that connect you to the whole city. This is the only five-star luxury hotel in London Bridge, contrasting sleek modern style with the area’s rich historic character. Connect with the real London in our vibrant neighbourhood, balancing old and new, raw and refined, traditional and visionary. Explore nearby food destinations such as Borough Market and Bermondsey Street, and enrich your stay with our array of authentic London experiences. Staying in London Bridge lets you benefit from the most convenient transportation access, whether by foot, car, boat or rail. For leisure visits, we easily connect to all of London’s most famous landmarks, from Big Ben to St. Paul’s Cathedral and the Tower of London. For business, it’s a quick trip to the City and Canary Wharf.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Wifi
Infinity pool
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Walk-in shower
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, French, Russian, Spanish and 5 more
Hotel links
Special Offer:Experience More with Free Breakfast & Upgrade
4447Reviews213Q+A100Room tips
Traveller rating
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Popular mentions
JohnnyPreston wrote a review Yesterday
Camberley, United Kingdom17 contributions3 helpful votes
A great lunch overlooking Tower Bridge. Popped into London for lunch (precooked) at “Ting” on the 35th floor of The Shard. Excellent service, polite and swift. Beautiful views on London, medium expensive but you get what you pay for here. Will come again
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Date of stay: October 2021Trip type: Travelled with friends
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BinnysFoodandTravel wrote a review Jan 2021
london17 contributions25 helpful votes
Hotel's Favourite
If you want to wake up and see a 360 degree view of London whilst being hosted by the most divine hospitality, Shangri-La Hotel at The Shard has got to be at the top of your list. From the moment you step foot and are greeted at reception to even when you dine at either TING or indulge in cocktails at GONG, the attention to detail, warmth and hospitality is second to none! Their Afternoon Tea offering is the best in London and so definitely make a booking to enjoy a leisurely afternoon experiencing that. Cocktails at GONG are not to be missed. The location of the hotel is perfect, close to London Bridge and with Borough Market steps away. Highly highly recommend.
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Date of stay: October 2020
Location
Service
Sleep Quality
5 Helpful votes
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Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded 20 Jan 2021
Dear BinnysFoodandTravel, Thank you for taking the time to share your feedback about your great stay at The Shangri-La London, at The Shard. We are so pleased that you appreciated our great location, the stunning views, your wonderful experiences at Ting and Gong and 'the hospitality from the heart'. We look forward to welcoming you back, for another great experience within the clouds in 2021! Best regards, and stay safe, Kurt Macher General Manager
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Lovely P wrote a review Yesterday
Exeter, United Kingdom3 contributions1 helpful vote
Amazing ambience, food and service @Ting restaurant. Elvis was our waiter and he was very hospitable, offering recommendations and explaining meals very well. View was spectacular and added to the experience.
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Date of stay: October 2021Trip type: Travelled with family
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Alyshajx wrote a review 25 Oct
3 contributions
Came for my friends 20th birthday, had an amazing night and served by Nathaniel and Carlos, so attentive and took note of our friends birthday, they arrived with a birthday plate which was a great touch, outstanding visit would definitely return due to their service
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Date of stay: October 2021Trip type: Travelled with friends
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Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded yesterday
Dear Alys, Thank you for sharing your lovely feedback following your recent visit in TING Restaurant at Shangri-La The Shard, London. I am delighted to read that you had an amazing birthday celebration in our company, Highlighting our our team members Nathaniel and Carlos for their dedication towards service excellency. Thank you for your time and we are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager
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Nahid I wrote a review 25 Oct
1 contribution
Had such a lovely evening here with my wife on our anniversary. The views were incredible, food was top class, and such great service from beginning to end. Big thank you to Alex our waiter for the evening who made our stay very pleasant and enjoyable. All of his reccomendations were spot on. Looking forward to coming back one day.
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded yesterday
Dear Seraphina, Thank you for sharing your lovely feedback following your recent visit in TING Restaurant at Shangri-La The Shard, London. I am delighted to read that you had an amazing wedding anniversary in our company, Highlighting your host Alex who went above and beyond to deliver the service that we are renown for. Thank you for your time and we are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager
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PRICE RANGE
US$551 - US$822 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonSouthwark
NUMBER OF ROOMS
202
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Frequently Asked Questions about Shangri-La The Shard, London
Which popular attractions are close to Shangri-La The Shard, London?
Nearby attractions include Borough Market (0.3 km), The View from The Shard (0.04 km), and Escape Rooms (0.4 km).
What are some of the property amenities at Shangri-La The Shard, London?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La The Shard, London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La The Shard, London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La The Shard, London?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Shangri-La The Shard, London?
Conveniently located restaurants include Richard Haward's Oysters, Boro Bistro, and Silka.
Are there opportunities to exercise at Shangri-La The Shard, London?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Shangri-La The Shard, London have an airport shuttle?
Yes, Shangri-La The Shard, London offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La The Shard, London?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Shangri-La The Shard, London?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Shangri-La The Shard, London offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.