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31 St Thomas Street, London SE1 9QU England
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19 people are viewing this hotel
Hotel direct offer!A Relaxing Stay with Massage and Breakfast for Two
Expedia.com
US$902
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Free cancellation until 10/12/22
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US$902
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Free cancellation until 10/12/22
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US$822
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PricelineUS$906
Booking.comUS$906
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (6705)
Room & Suite (616)
Videos (4)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#3 of 1,201 hotels in London
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Feel an unparalleled connection at Shangri-La The Shard, London. Stay in the capital’s highest hotel, in one of the world’s most iconic buildings, whilst enjoying panoramic skyline views that connect you to the whole city. This is the only five-star luxury hotel in London Bridge, contrasting sleek modern style with the area’s rich historic character. Connect with the real London in our vibrant neighbourhood, balancing old and new, raw and refined, traditional and visionary. Explore nearby food destinations such as Borough Market and Bermondsey Street, and enrich your stay with our array of authentic London experiences. Staying in London Bridge lets you benefit from the most convenient transportation access, whether by foot, car, boat or rail. For leisure visits, we easily connect to all of London’s most famous landmarks, from Big Ben to St. Paul’s Cathedral and the Tower of London. For business, it’s a quick trip to the City and Canary Wharf.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Babysitting
Children's television networks
Wifi
Infinity pool
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Walk-in shower
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, French, Russian, Spanish and 5 more
Hotel links
Special Offer:A Relaxing Stay with Massage and Breakfast for Two
6092Reviews221Q+A100Room tips

Reviews
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Most Recent
Amir A wrote a review Yesterday
1 contribution
Helga was one of the most polite and professional persons in the floor she help as with kind of request ! Was amazing experience and the food incredible thank you very much looking forward to come again !
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded today
Dear Valued Guest, Thank you for sharing your lovely feedback following your recent visit in TING Restaurant at Shangri-La The Shard, London. I am delighted to read that you had such an excellent time in our company. Thank you for highlighting our staff for demonstrating professionalism, care and hospitality. We are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julien A wrote a review Oct 2021
London, United Kingdom38 contributions20 helpful votes
Hotel's Favourite
We celebrated our two years anniversary (and 11yrs relationship) at the place we got married. So nice to be back for this staycation. The team went all out and had the room beautifully decorated with rose petals, candles and messages from the hotel. The hotel itself was all decorated in Pink to support fight against Breast cancer. I think the best part of the stay was being recognised by the staff (having been the first gay couple to get married there!) and acknowledged by others when visiting the different outlets. Thank you Shangri-La London for looking after us.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
7 Helpful votes
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Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded 22 Oct 2021
Dear Julien, Thank you for sharing your lovely feedback following your recent visit at Shangri-La The Shard, London. It was an honour to have you back in our premises after such a successful special event. I am also delighted to read how our team made you feel like if you never left. Their attention to detail is truly phenomenal and I will make sure to share your comments with everyone involved during your stay. Thank you for choosing us once more and we are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tanja K wrote a review Yesterday
Limassol City, Cyprus307 contributions83 helpful votes
We are well travelled and have stayed in many top hotels all over the world, however we have never experienced true hospitality, warmth and homeliness such as Shangri-La London gave to us. I had heard how good it was from others but you have to experience it for yourself. This hotel comes into its own from the minute you walk through the gates. “Our home is your home, whatever we can do to make your holiday comfortable we will do”. No request is too much for them and we had more than our fair share of challenges to offer them. The rooms are luxurious with lovely features. To not to mention their panoramic views!! It’s a dream! You are literally sleeping in the clouds. Our room was a corner room With the Tower Bridge views, we felt like in heaven!! Also, in bathroom there was a bathtub overlooking the Tower Bridge and skyline!! The entire hotel is just like in a fairytale…. I can say that the breakfast buffet was one of the best ones and Vincent was always trying to find us a table with a view, as the restaurant has amazing views overlooking the Tower Bridge and Canary Wharf In the evening we went to Ting restaurant which was super delicious with amazing service. One of the best things the hotel offers were these amazing night views from the fine dining area. For starters We had amazing oysters, tuna tataki and pâté and everything was paired with our favourite champagne . For the mains we went for shrimps (so delicious) and the meat. On the second day we had in Ting restaurant the festive afternoon tea! This is a must visit when in London even if you are not staying in the hotel, as it was so special with skyline, special thanks to Jing who served us with an excellent food. Shangri-La is always trying to surprise their guests so at the window they wrote Enjoy in the clouds and a big bouquet. Just wow!!! As the hotel have the highest infinity pool in London we opted twice for it. An incredible experience!! What can I say? The best hotel ever, Shangri-La London can’t be explained, it should be experienced.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded today
Dear Tanja, Thank you for sharing your lovely feedback following your recent visit at Shangri-La Hotel The Shard, London. I am delighted to read your detailed and amazing stay that you had with us recently. We are glad that our efforts have payed off and that you had such an excellent time in our company. Your comments about our outlets are well received and I am delighted to hear that our great service was raised to highest expectations. Thank you for highlighting our staff for demonstrating professionalism, care and hospitality. Thank you once again, Tanja for your joyful comments and we are proud to have such guests visiting our hotel. We are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joe V wrote a review 28 Nov
1 contribution
Great service by ANBU , amazing views of london, nice food and cocktails + is located in a building by Renzo Piano and is in the 52 floor if I don’t remember wrong. Highly recommend to come solo or with friends
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded today
Dear Valued Guest, Thank you for sharing your lovely feedback following your recent visit in GONG bar at Shangri-La The Shard, London. I am delighted to read that you had such an excellent time in our company. Thank you for highlighting our staff for demonstrating professionalism, care and hospitality. Indeed, we are proud of architect Renzo Piano and his beautifully designed building! We are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paokmad wrote a review 28 Nov
London, United Kingdom3 contributions4 helpful votes
Incredible views, lovely drinks, extremely good service by our server ANBU. Of course as expected the dinks are expensive but you do pay for the experience as a whole and the views. Regardless, the service is exceptional.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded today
Dear Paokmad, Thank you for sharing your lovely feedback following your recent visit in GONG bar at Shangri-La The Shard, London. I am delighted to read that you had such an excellent time in our company. Thank you for highlighting our staff for demonstrating professionalism, care and hospitality. We are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Callum H wrote a review 27 Nov
1 contribution
Amazing atmosphere and very helpful staff. In particular, Anbu, who was there to help us whenever we needed it. The place itself has perfect lighting and amazing views of the London skyline, we will be back!
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded today
Dear Callum, Thank you for sharing your lovely feedback following your recent visit in GONG bar at Shangri-La The Shard, London. I am delighted to read that you had such an excellent time in our company. Thank you for highlighting our staff for demonstrating professionalism, care and hospitality. We are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dan H wrote a review 27 Nov
Peterborough, United Kingdom118 contributions36 helpful votes
+1
Excellent service from booking the room to the end of our stay. I booked a room and was planning to propose to my partner, I contacted the hotel shortly after booking to ask them to make it a more personal and special occasion, they were more than happy to offer me a room upgrade and add decorations to the room, I paid extra for this but was well worth it in the end. We had in room dining for breakfast in the morning, we ordered using the tablet in the room and was very was to do, the food is fantastic. I would definitely recommend staying here.
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: Bathroom with a view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded today
Dear Dan, Thank you for sharing your lovely feedback following your recent visit at Shangri-La Hotel The Shard, London. I am delighted to read that you had such an excellent time in our company and we are glad that you have spent a lovely time and hope she said yes! We are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joao L wrote a review 27 Nov
Valencia, Spain7 contributions16 helpful votes
What a fantastic short experience I had at the Shangri La At the Shard! Big shout out to Sonia (Guest Relations Supervisor) that went above and beyond all my expectations! Thanks a lot for everything!!
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded today
Dear Joao, Thank you for sharing your lovely feedback following your recent visit at Shangri-La Hotel The Shard, London. I am delighted to read that you had such an excellent time in our company and you have enjoyed your stay. Thank you for highlighting our staff for demonstrating professionalism, care and hospitality. We are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Katie M wrote a review 27 Nov
1 contribution
We had the most lovely afternoon having afternoon tea, The service was exquisite, Freddy in particular made our time even more special. The food was superb and well worth the price and the view was just spectacular!
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded today
Dear Katie, Thank you for sharing your lovely feedback following your recent visit in TING Restaurant at Shangri-La The Shard, London. I am delighted to read that you had such an excellent time in our company. Thank you for highlighting our staff for demonstrating professionalism, care and hospitality. We are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hugo C wrote a review 26 Nov
2 contributions1 helpful vote
Jing was absolutely excellent and surpassed every expectation 10 fold! The food was outstanding. A well curated menu with a brilliant atmosphere! 100%. A beautiful setting for an even better meal - will be back soon. Seemed great for couples and families alike.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded today
Dear Hugo, Thank you for sharing your lovely feedback following your recent visit in TING Restaurant at Shangri-La The Shard, London. I am delighted to read that you had such an excellent time in our company. Thank you for highlighting our staff for demonstrating professionalism, care and hospitality. Thank you for your strong recommendation and we are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$724 - US$1,017 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonSouthwark
NUMBER OF ROOMS
202
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SHANGRI-LA THE SHARD, LONDON - UPDATED 2022 Hotel Reviews & Price Comparison - Tripadvisor

Frequently Asked Questions about Shangri-La The Shard, London
Which popular attractions are close to Shangri-La The Shard, London?
Nearby attractions include Borough Market (0.3 km), The View from The Shard (0.04 km), and Escape from the Golden Hinde (0.4 km).
What are some of the property amenities at Shangri-La The Shard, London?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La The Shard, London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La The Shard, London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La The Shard, London?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Shangri-La The Shard, London?
Conveniently located restaurants include mallow, Boro Bistro, and Comptoir Libanais London Bridge.
Are there opportunities to exercise at Shangri-La The Shard, London?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Shangri-La The Shard, London have airport transportation?
Yes, Shangri-La The Shard, London offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La The Shard, London?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La The Shard, London offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La The Shard, London?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.