Lovely staff through out the hotel particularly at reception and Breakfast. Full Covid precautions with all rooms cleansed before being available. Restaurant was open for all meals with full breakfast ordered and brought to your table. The venue is just fantastic with Tower Bridge and Borough Market very close by. Highly recommended
Stayed as a family of three. Four nights five days in a kings deluxe room with breakfast. The two things I would say that do not get reflected in the price are; the breakfast is a takeaway bag (grab and go) from a limited menu - so no full english treats or restaurant service for us on this occasion and the second was the room wasn’t serviced at all during the stay due to covid restrictions. I think there should be some reduction in price. That said this hotel is immaculate and very very well prepared for COVID 19. Lots of gel stations, staff wearing masks and lots of public health information. Felt safe and clean. The room had been sealed and cleaned on arrival. The room was ready on our arrival. Large room (619) with a stunning view of the Shard. Very quiet. Good storage, large bathroom, mini bar, fridge, tea/coffee tray, iron, ironing board, large TV and air con. Importantly a plug socket near a mirror. Ice machine in public areas. Public areas spotless and every member of staff we came across was superb. we were able to leave our bags on the last day in storage free of charge. great location handy for everything really, close to borough market, Tower Bridge, underground, Southwark, Southbank. we ate at a fabulous Indian Restaurant opposite the hotel. Tesco/M&S and Costa close by for supplies. Would definitely stay again just wish we hadn’t paid for breakfast on this occasion. Well done Hilton and the team …
Badly managed check-in process. No fresh orange juice. Poor quality magnetic cards. Abuse of the pandemic to justify shameful cost saving measures (they don’t clean the rooms). One of the worst hotels I’ve been in.
Enjoyed our stay at tower bridge hilton..staff were very good and couldnt do enough for us....particularly a young lady called Arianna.....hotel was in a very good location walking distance from london bridge station and borough market..and close to tower bridge with its many restaurants and wine bars...
We had a great 4 night stay here - 2 rooms. The cleaning measures are perfect. The staff friendly and helpful at breakfast and dinner and cocktails were great too (and dinner v reasonable). This is a brilliant hotel (especially just now if you want to avoid public transport) as we walked nearly everywhere. Lots of great restaurants nearby as well as takeaways. I have stayed before with work but not with the family. I think it will be my preference for work as well when things are back to normal.
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