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Shaftesbury Hyde Park International

6.2 km from London centre
  • Free Wifi
  • Room Service
  • Bar/Lounge
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52-55 Inverness Terrace | Hyde Park, London W2 3LB, England
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Stay 3 Nights Get 12% Off
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1,468 Reviews from our TripAdvisor Community

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There are newer reviews for Shaftesbury Hyde Park International
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Showing 1,202: English reviews
Dublin, Ireland
Reviewed 24 November 2012

Made the booking in advance ,card was charged too , arrived in afternoon , staff and manager were speaking in there own language .We asked them to explain ,why we were not being informed , Staff and manger got confused , called reservation department in front of us , they answered you are most welcome to cancel the booking or...

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Helpful?
1Thank T S
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review

Thank you for taking the time to write in and your patience while we looked into this matter. it was confirmed that the Shaftesbury Hyde Pak International hotel did suffer a maintenance problem on the day of arrival. Therefore we arranged for an alternative accommodation you. We understand that you were less than satisfied about this and we sincerely apologise...

San Francisco, California
Reviewed 20 November 2012

Had a confirmed, paid for reservation at this hotel. Arrived at 10 PM to be told that there was a 'maintenance issue' and that I would be transferred to the Shaftesbury Premier Notting Hill. The only thing premier about that hotel were the bed bugs. This is a disgusting hotel chain that cares nothing for customer service or the health...

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1Thank smfstat
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review

Thank you for taking the time to write in and your patience while we looked into this matter. it was confirmed that the Shaftesbury Hyde Pak International hotel did suffer a maintenance problem on the day of arrival. Therefore we arranged for an alternative accommodation you. We understand that you were less than satisfied about this and we sincerely apologise...

Melbourne, Australia
Reviewed 18 November 2012

The four of us have just returned from Europe. Whilst in London, we stayed one night at a 5 star hotel and were appalled at the service. I booked this hotel on Wotif at a good rate. The staff were excellent , the location brilliant and the local pubs and eateries were fantastic. Thankyou for allowing us to leave our...

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Helpful?
Thank tracy s
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review

Thank you for choosing Shaftesbury Hyde Park International for your recent visit to London. We really appreciate your comments and feel very proud that the team at the Shaftesbury Hyde Park International was able to meet your expectations. We look forward to welcoming you back at the Shaftesbury HydePark International. Warm Regards Mandar Dhage Duty Manager Shaftesbury Hyde Park International

Lincoln, United Kingdom
Reviewed 13 November 2012

Lovely hotel in old listed building. Our room was confortable and had complimentary fresh fruit and bottled water. Staff gracious and accommodating. Breakfast room a delight to have breakfast in. Would stay here again.

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Thank Moira A
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review

Thank you for choosing Shaftesbury Hyde Park International for your recent visit to London. We really appreciate your comments and feel very proud that the team at the Shaftesbury Hyde Park International was able to meet your expectations. We look forward to welcoming you back at the Shaftesbury HydePark International. Warm Regards Mandar Dhage Duty Manager Shaftesbury Hyde Park International

Chichester, United Kingdom
Reviewed 11 November 2012

We stayed in a club room, very small, quite dark decor but clean and well maintained. Good bathroom, excellent shower. Excellent breakfast (5* on local authority hygiene rating). BUT experience let down by reception staff - first guy we spoke with did not seem to understand English. Lady we spoke with on checking out tried to charge us for breakfasts,...

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Helpful?
Thank S J
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review

Thank you for the wonderful review and for the time and effort taken to write the review. Please accept my apologies for the inconvenience that the service has caused you. Please be advised we have taken the feedback seriously and are working out to tackle the issue. Could you please be kind enough to contact me on the below mentioned...

London
Reviewed 9 November 2012

Booked a double deluxe room. On arrival i was told that i had been "upgraded" to a "club-double-room". This room was minute - insufficient space to store my suitcase and walk around the bed without tripping over it. The room smelled like the drains. The bed was sagging, hard, and extremely uncomfortable. I could hear my neighbours television and the...

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1Thank Neato451
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review

Thank you for choosing The Shaftesbury HYde Park International for your recent stay with us. I am deeply concerned to hear about all inconveniences caused to you at The Shaftesbury Hyde Park International during your stay with us. We are currently working on putting staff re-training policies in place at the moment. This would give us a chance to keep...

Crewe, United Kingdom
Reviewed 8 November 2012 via mobile

We booked 9 rooms and although not the biggest were very smart and clean and well equipped. Its in a good location only 2 mins from Bayswater tube with plenty of places to eat nearby. Breakfast was very good and if you book directly it is included. Definately recommended.

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Thank Salerno1966
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay at Park Grand Paddington. We are glad you enjoyed your stay and were happy with the service provided. I have shared your valuable feedback with my team and we hope to welcome you back again. Kind Regards, Mandar Dhage.

Odessa, Ukraine
Reviewed 31 October 2012

I arrived late evening during Olympic games. Room was fully prepaid 2 weeks before (money was remitted). I was told that there is some leakage in bathroom and they will bring me to another hotel of their group. When I asked them to show this room they refused. I'm pretty sure that they sold my room twice as I heard...

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Helpful?
Thank xMIGx
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review

Thank you for taking the time to write in and your patience while we looked into this matter. it was confirmed that the Shaftesbury Hyde Pak International hotel did suffer a maintenance problem on the day of arrival. Therefore we arranged for an alternative accommodation you. We understand that you were less than satisfied about this and we sincerely apologise...

Edinburgh, United Kingdom
Reviewed 29 October 2012

Not too sure how this hotel got 4*. I had looked it up on trip advisor before going and thought that since bad reports received a response there were people who cared. I left a card with my email address saying that I was unhappy with my stay - no personal response. the first bedroom we were showed was smaller...

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1Thank hm57
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review

Thank you for the wonderful review and for the time and effort taken to write the review. Please accept my apologies for the inconvenience that the service has caused you. Please be advised we have taken the feedback seriously and are working out with all deparment to tackle the issues. Could you please be kind enough to contact me on...

N, Ireland
Reviewed 24 October 2012

just arrived back from a 2 night stay arrived at hotel at 10.45am and was able to check in my baggage and then headed of to the many restaurants along queensway, arrived back at hotel at 1.45pm room was ready and luggage was even taken to our room, i had booked a double room and was given a club room...

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Helpful?
Thank martin r
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review

Many thanks for your valued comments. We are delighted to hear that you enjoyed your stay with us and we are especially happy to know that the staff made a great impact on you. i can assure you that your comment will not only motivate our team but also encourage them to maintain and improve on the service you have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Breakfast Available

Additional Information about Shaftesbury Hyde Park International

Address: 52-55 Inverness Terrace | Hyde Park, London W2 3LB, England
Region: United Kingdom > England > London
Price Range: €98 - €244 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Hyde Park International 4*
Number of rooms: 75
Reservation Options:
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Also Known As:
Shaftesbury Hyde Park International Hotel London
Shaftesbury Hyde Park International London
Hotel Style:
#237 Luxury Hotel in London
#254 Business Hotel in London
#351 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Shaftesbury Hyde Park International staff and other travellers.
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Perth, Australia
6 days ago
Tel Aviv District, Israel
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Southampton, United Kingdom
4 days ago
Grand Casablanca Region, Morocco

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Questions? Get answers from Shaftesbury Hyde Park International staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“maybe a back room might be quieter.”
 of 5 bubbles daftdevondave, 19 Jan 2017 | Read review
“ask reception staff”
 of 5 bubbles lucassina, 11 Jan 2017 | Read review
“Front rooms likely to be noisy - Club? rooms are larger but cost more”
 of 5 bubbles retiredcouple705, 19 Dec 2016 | Read review
“Club~good price but really small. Would be tough with 2 people. Loved having a window on the front of the hotel”
 of 5 bubbles jojo5757, 12 Dec 2016 | Read review
“Choose a Club Room not overlooking the street.”
 of 5 bubbles 3017S, 8 Dec 2016 | Read review
5 of 5