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This hotel is a disaster of an experience. We missed our flight because of a train wreck in our departing city that blocked the airport. We were only in London for one night so we entirely missed our stay at this hotel. EVERYONE (airlines, car...More
Overall the hotel is fine, it’s best part is the windows open. The rooms are very small and the Cubitt rooms only offer a bath or shower - not both. They should just put a shower option over the bath.
The staff are so unhelpful...More
The hotel is beautifully and luxuriously decorated
Rooms are huge and sumptuous and boy what a massive, powerful shower - not something you often get in a hotel
The pantry on each floor with cakes, sweets and tea/coffee facilities is a lovely touch
I stay at this hotel for work a great deal when I travel to the UK and just love it. The staff are all amazing and the service is outstanding. The rooms are a little small, but they are luxurious and a million times better...More
Just outside the station, easy access (if you checked maps before going, as its not signposted). Staff very inattentive during my 4 days stay. elevator mostly broken in the mornings (I had room in 5th floor). The room was super-dark but it was as advertised....More
After staying one night in a room that was too small, we upgraded to a larger room (we had two suitcases and two carry on bags)....the larger room was by no means super sized but fit our needs quite well.