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Ibis London Shepherds Bush

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#229 of 1,088 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
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1 room 2 adults 0 children
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Ibis London Shepherds Bush
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1,878 Reviews from our TripAdvisor Community

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Showing 976: English reviews
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Reviewed 1 week ago

We stayed in this hotel for the Easter weekend and I can't really complain. The staff was really friendly and helpful, the room was big enough (for being in London) and same was the bathroom and the shower. The sheets were not perfect, a bit dusty but the rest was fine. We haven0t booked the breakfast as there are plenty...

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Helpful?
Thank filobraccs
Raphaella Y, Manager at Ibis London Shepherds Bush, responded to this review

Hello Filobraccs, Thanks a lot for your comment, I will share it with my team ! Regarding the linen in our rooms, they are not white anymore, we are using 100% natural cotton linen and unbleached one. As we want to act for the Planet, we have decided to implement this eco-friendly linen in all of our rooms! I will...

Slough, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

I was very nervous....having my eye op today. But the reception at Ibis Shepards Bush was very friendly and helpful. The young gentleman at reception was handing his duties well....he was also training a New staff member and handing customers in a polite manner. He should get a pay rise.

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Helpful?
1Thank Mala R
About Hotel's Favourite Review
Raphaella Y, Manager at Ibis London Shepherds Bush, responded to this review

Hello Mala R, I am so glad to know that you are doing well after your operation! I will share your comment with Eugenio, it was a real pleasure fro him to make your stay with us memorable and relaxing. We hope to see you soon, maybe on holidays next time. Thanks once more for your kind comment it is...

Escazu, Costa Rica
Reviewed 1 week ago via mobile

We did not appreciate the service at this hotel, although I must say the location is great and easily accessible to everything! Let me give you just a few reasons why I rated the service so low: my husband checked in earlier than me, when I arrived from my international flight I was on a mad dash to use the...

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Helpful?
Thank Jacki C
Raphaella Y, Manager at Ibis London Shepherds Bush, responded to this review

Dear Jacki C, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very...

Akron, Ohio, United States
Reviewed 1 week ago

I traveled to London for the first time at the end of March 2017. Let's be honest, London is expensive and Americans lose on the currency conversion. However, this hotel offers an opportunity to save on expenses while not compromising service, convenience, and cleanliness. The people are friendly, helpful, and genuine. The room, while small, is clean and offers the...

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Helpful?
Thank Seispac
Raphaella Y, Manager at Ibis London Shepherds Bush, responded to this review

Oh Seispac, your comment is so nice ! We are really happy that your first time in London was memorable ! This is our best reward! We are always doing our best to satisfy our valued guest, it was a pleasure to have you at the hotel, and we are really looking forward seeing you again! Thanks once more for...

Cardiff, United Kingdom
Reviewed 2 weeks ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 27tonik
Raphaella Y, Manager at Ibis London Shepherds Bush, responded to this review

Truro
Reviewed 2 weeks ago

Lovely hotel for a chain. The staff were very helpful and polite, the rooms are clean and tidy. The bathroom pod is a bit weird but functions fine. The room was so quiet, we slept very well. The best bit was the breakfast. Great choice and good quality food. Admittedly, it costs a bit as a add on, but London...

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Helpful?
Thank percytadi
Raphaella Y, Manager at Ibis London Shepherds Bush, responded to this review

Hello percytadi, Thanks a lot for you nice comment on our breakfast ! I am glad that you enjoyed it, I really like our seeds, with dry raisins it's so delicious ! We hope to see you soon again, Laureen

Guernsey, United Kingdom
Reviewed 3 weeks ago

Review collected in partnership with Ibis Hotels
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Helpful?
Thank Guernseygal2015
Raphaella Y, Manager at Ibis London Shepherds Bush, responded to this review

Bristol, United Kingdom
Reviewed 3 weeks ago

Good stay. Could here a few folk walking around but nothing intrusive. Rooms probably ready for an update but not tired. Breakfast smelt great in the morning, wish I'd paid for it. Cheaper ibis in London but this is the best sleep so far.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Visitdom
Raphaella Y, Manager at Ibis London Shepherds Bush, responded to this review

Hello Visitdom, Thanks a lot for your review, this is really nice from you. We have plan to refresh the painting in the room, thanks a lot for your feedback ! We hope to see you again, now you have to try our breakfast ! Thanks once more for this nice comment. Regards, Laureen

United States
Reviewed 3 weeks ago

We just spent 6 nights at the Ibis Shepherd's Bush. We are Accor hotel travelers and know what to expect when we book an Ibis. I have to say that this Ibis definitely earned a 5 bubble rating until the morning we checked out. Just want to point out the positives. Take the Picadilly line from Heathrow to the Hammersmith...

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Helpful?
Thank TACOB0B
Raphaella Y, Manager at Ibis London Shepherds Bush, responded to this review

Hello TACOB0B, WOW what a nice comment, I am really thankful for this lovely details regarding our hotel and our staff. I am glad that you like our design, this is really nice and bright in our restaurant area! Also, I feel really sorry about your last day experience, this is not what we can call a nice last impression,...

Reviewed 4 weeks ago via mobile

Stayed there for two nights. Nice rooms and nice location. Mattress little bit hard. Waiting for cod bed for my baby but never arrived. Parking near the hotel. Staff were friendly but looks like that they do not synchronise between them as I told them at my arrival about the cod bed.

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Helpful?
Thank Ioannis F
Raphaella Y, Manager at Ibis London Shepherds Bush, responded to this review

Oh, Ioannis, I am so sorry that no has delivered your the baby cot. This is really not the reflect of our service in Ibis and I am really glad that you let us aware about it. I will share your comment with my team and make sure that it will not happen again. I hope you will give us...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to ibis - feel good at a great priceIbis London Shepherd’s Bush is our latest London hotel, located few meters to Westfield Shopping Centre, close to BBC TV Centre, Hammersmith and Noting Hill.The hotel offers 128 inviting modern rooms (100% non smoking) with comfortable beds "Sweet Bed" by Ibis TV with freeview, free Wi-Fi, tea & coffee facilities, bathroom with shower.Enjoy a treat in our innovative restaurant concept "Fogg's" which serves modern and international dishes from “around the world” or in the bar which is perfect for coffee, pre-dinner drink with our “tapas” daily counter or light meal in a cozy atmosphere. ... more   less 

Additional Information about Ibis London Shepherds Bush

Address: 3 - 5 Rockley Road, London W14 0DJ, England
Region: United Kingdom > England > London > Hammersmith / Fulham
Price Range: €110 - €184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis London Shepherds Bush 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Ibis London Shepherds Bush
Hotel Style:
#41 Green Hotel in London
#96 Best Value Hotel in London
#161 Family Hotel in London
#176 Romantic Hotel in London
#195 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Ibis London Shepherds Bush staff and other travellers.
45 questions
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Overmere, Belgium
Exeter, United Kingdom
over a year ago

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Questions? Get answers from Ibis London Shepherds Bush staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor overlooking playground was very quiet”
BexEee, 23 Nov 2016 | Read review
“A room some distance from the lift is recommended for a quieter night.”
DaveE17, 31 Aug 2016 | Read review
“The hotel is on a residential street but the even numbered bedrooms are to the rear of the hotel.”
PMDCork, 8 Jul 2016 | Read review
“Rooms are pretty much uniform as far as we could see - keep the window closed to reduce the sound in the morning”
Rossergruffydd, 1 Jul 2016 | Read review
“Higher floor away from a lift with a little view that lures you to a lively Bush life!”
BibkaHorvath, 22 Jun 2016 | Read review
5 of 5