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Holiday Inn London - West

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Holiday Inn London - West
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451 Reviews from our TripAdvisor Community

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Showing 325: English reviews
Auckland, New Zealand
Reviewed yesterday NEW

I arrived at the hotel feeling unwell as I am disabled and walked beyond my capabilities. The area manager, Niall, immediately, without being asked, got me a chair and some water and got us checked in. Our room was excellent, a good size, an uber comfortable bed and a beautiful bathroom with a shower as I had requested. The ambience...

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Helpful?
1Thank bigmamaday
Bristol, United Kingdom
Reviewed 2 days ago NEW

We use the holiday Inn London west as a training venue, the rooms are comfortable and the facilities are good, but what makes the difference is the person looking after you DAN is the man he is very helpful, everything you ask him for he is their straight away,, Thanks Dan you are a great asset to the Hotel keep...

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1Thank stewart G
Warrington, United Kingdom
Reviewed 4 days ago NEWvia mobile

I'm staying here tonight, I wish I wasn't, I was greeted by a rather rude young chap who promptly told me the room we had booked wasn't available and gave me a room which a teenager looked like he had lived in for a year. Food ok but the chap next to me has been waiting for over an hour....

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Helpful?
Thank Monkeyboy777
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Monkeyboy777, I am very sorry to read you did not have an enjoyable evening with us. I would like to discuss this further with you if possible. We clearly did not live up to our usual standards. Please feel free to email me directly at: Gm@hilondonwest.co.uk. Thank you for taking the time to write your review. Regards Niall General...

Reviewed 6 days ago NEWvia mobile

I stayed at this hotel for 1 night. The bathroom was a wet room and would have preferred a normal shower. The bed was comfy and the tv works which is good. I went to buy a can of pop from the hotel bar and they tried to charge me £2.50. This is ridiculous for a can of pop. Also...

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Helpful?
1Thank James T
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear James T, Thank you kindly for taking the time to review your stay with us. I was pleased to read that you had a nice stay overall and enjoyed our product and service. I'm sorry to hear you were not pleased with the price of soft drinks and breakfast. We offer a choice of almost 80 items on our...

Holloman AFB, New Mexico
Reviewed 1 week ago via mobile

A wonderful place to stay for an extended period. The staff was so delightful and friendly. They were very accommodating and willing to help on multiple occasions. The breakfast was an extra 10 pounds but completely worth every penny. A wide selection to include most 'traditional' English breakfast items. Hot and cold foods were available. The hotel was clean and...

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Helpful?
Thank Shayla007
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Shayla007 We love the 007 handle! Thank you very much for taking the time to review your stay with us. It is fantastic to read that you had a great time. Even better to hear your kind words about our delightful and friendly team. We are working hard daily to improve our product and service. It is very nice...

Reviewed 1 week ago

I stay in a lot of holiday inn's and this had the best device on reception as the staff went out of their way to help and make the stay easier. Sam on reception was very helpful! The hotel is really close to North Acton tube station making it really easy to get into the centre.

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Helpful?
Thank Hisham A
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Hisham A, Thank you for such a wonderful review. It is always great to hear the hard work and dedication of our team shines through and impresses our regular guests. Sam is a real credit to the team and I will be sure to pass your feedback on to him with my thanks. Best regards Niall General Manager

Reviewed 1 week ago via mobile

I will absolutely say that the hotel rated an 8 including the room & kichen breakfast meal. To me most of all the two (2) people that made this trip most helpfull in accommodation & receiving concrete information how to get to my business affairs in travelling about the UK are Karri & Carlos at the front desk. Want to...

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Helpful?
Thank krytell
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Krytell, Thank you so much for taking the time to review your recent stay with us. the team are all very proud to read your positive feedback. I will be sure to pass on your thanks to Kerri and Carlos, 2 of the stars in our team of many. We look forward to welcoming you back again soon and...

London, United Kingdom
Reviewed 2 weeks ago

I had booked a meeting room for today- in Westminster room. The staff are lovely and very helpful- especially Dan! The meeting rooms are very spacious and clean. Lunch is always very nice and served on time.

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Helpful?
Thank EllaCannon
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear EllaCannon, We are very pleased to learn you had an enjoyable visit to our property. In particular that you found the service of Dan and the team to be helpful and friendly. i will be sure to pass your thanks on to the team and indeed the chefs who strive to offer wonderful food each day. Thanks Niall General...

Reviewed 2 weeks ago via mobile

I have stayed in the hotel now for 2 weeks with work. The restaurant staff are great they'll talk to you with out being intrusive and chat with you if you engage them, Ivaylo is very professional and has a great knowledge of the menu. I have a food allergy and he was always willing to help. Really great professional...

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Helpful?
Thank Franky7365
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Franky, Thank you very much for your review. We are very pleased to note that you enjoyed your stay with us. I will be sure to pass your feedback on to Ivaylo and the team. We hope to welcome you back soon. Thanks Niall

Reviewed 3 weeks ago via mobile

I looooove this hotel Since the 1s time I stayed here in 2015 For 5 days Me and my family had the best time ever This time - as an IHG member - I was welcomed by Cris & Alina They offered me an executive room! Fabulous stay! The best I've ever had The staff are always friendly and kind...

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Helpful?
Thank Ghayda A
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Ghayda, We are very proud to be your favourite hotel in London! It is very rewarding for my team and I to see all our hard work paying off. Even better is to see we have delivered consistently for you since 2015. I am very happy to read that our product and indeed the team delivered above and beyond...

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Amenities

Highlights
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Holiday Inn London-West. Discover a fantastic arrival experience at the Holiday Inn London - west with our new beautifully designed Open Lobby and stunning brand new Executive Rooms (including some with London skyline views). Our hotel is conveniently located between Heathrow Airport and the centre of London, with Park Royal, the largest business park in London, and Wembley Stadium just a few minutes' drive away. The shopping, business and entertainment areas of London are easily accessible by London Underground (North Acton tube station on Central Line is under five minute walk from the hotel). Book a room with us and you'll be guaranteeing a memorable stay experience. ... more   less 

Additional Information about Holiday Inn London - West

Address: 4 Portal Way | Gypsy Corner / A40, London W3 6RT, England (Formerly Ramada Encore London West)
Region: United Kingdom > England > London
Price Range: €81 - €172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London - West 3*
Number of rooms: 225
Reservation Options:
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Also Known As:
Ramada Encore London West Hotel London
Ramada London
London Ramada
Holiday Inn London - West
Hotel Style:
#230 Business Hotel in London
#368 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - West staff and other travellers.
17 questions
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Questions? Get answers from Holiday Inn London - West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good value for a zone 2 London hotel”
 of 5 bubbles 180hishama, 28 Nov 2016 | Read review
“I only stayed in an Executive Room unique to the 7th Floor. If not different then not worth money.”
 of 5 bubbles jmanthetravelman, 10 Nov 2016 | Read review
“7th floor executive”
 of 5 bubbles 717WilliamT, 4 Nov 2016 | Read review
“The executive rooms with shower are the best”
 of 5 bubbles AvguyKfarSaba_Israel, 3 Nov 2016 | Read review
“Higher floors = better view”
 of 5 bubbles 96v_clavk, 3 Nov 2016 | Read review
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