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London Marriott Hotel Canary Wharf

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22 Hertsmere Road Canary Wharf, London E14 4ED England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (985)
Room & Suite (382)
Dining (70)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from London Marriott Hotel Canary Wharf
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#272 of 1,185 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
London Marriott Hotel Canary Wharf is ideally situated in the heart of Canary Wharf in London, United Kingdom. With its sleek, clean lines and its high-quality design, our luxury hotel provides the perfect setting for both business and leisure travellers. Stay in the newly refurbished, spacious rooms and suites that offer an array of technological features. Organise your next meeting with our experienced conference and events team in our convenient and flexible meeting spaces. Enjoy the G&Tea Lounge featuring over 180 types of gin or Manhattan Grill for our signature steak. Experience success and comfort at our London Docklands hotel and let the area’s fascinating history inspire you every day!
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Property amenities
Paid private parking nearby
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
24-hour security
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Non-smoking hotel
Shops
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Iron
Laptop safe
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
Languages Spoken
English, French, Spanish, Dutch and 3 more
Hotel links
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Popular mentions
sunlunlad wrote a review 14 Sep
Hamsterley, United Kingdom1016 contributions496 helpful votes
We always enjoy our stays here,as it it is always consistently reliable. Well presented rooms and the proximity to DLR and the Jubilee line make it a great spot for us. The area around the hotel also has much to offer,with a plethora of restaurants and bars .
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Date of stay: September 2021Trip type: Travelled as a couple
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Mark W wrote a review 11 Sep
Dorset uk37 contributions49 helpful votes
Following our stay I would like to make it known that it wasn’t the best by any means. We were very disappointed to learn that we we unable to get any food at 10.15pm, not even room service on a Thursday evening. This is not acceptable for a five star hotel! I was told food service stopped at 9pm. Furthermore the bar was closed. I just cannot understand why this is mentioned anywhere on your website, if I had known I would have stayed elsewhere. I’d like to see you website updated stating this, so others are not left hungry. We were not the only couple who were dismayed on the night. The rooms were very clean and tidy although the air conditioning unit could not be left on as it was so noisy. The area is sadly very quiet, as most of the office workers still have not returned to work. Hope this improves or the area will no doubt close down. I’d like a reply please
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Date of stay: September 2021Trip type: Travelled with friends
Room Tip: Very quiet area
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Response from Bertrand Dijoux, General Manager at London Marriott Hotel Canary Wharf
Responded 2 weeks ago
Dear 998markw Thank you for sharing your feedback about your last stay with us. We sincerely apologize for not meeting your expectations. However, please rest assured that all of our outlets information is updated on the website in https://whattoexpect.marriott.com/loncw. We hope to have the pleasure to welcome you back. Vera Oliveira Senior Guest Experience Manager
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karenpEdinburgh wrote a review 10 Sep
Edinburgh, United Kingdom258 contributions146 helpful votes
Stayed at this hotel for the second time a few weeks ago for a couple of nights. I had emailed the hotel prior to our stay to request a room away from the DLR line as we knew some rooms can have noise issues. We were lucky and were upgraded to a water view room on the 1st floor which was extremely quiet and spacious with a very comfortable bed and we slept very well - didn't hear any noise at all actually. Fabulous location right next to lots of bars/restaurants in restored buildings with lots of character. Great connections from Canary Wharf to central London. Definitely recommend for a change from staying in central London.
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
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CAO wrote a review 10 Sep
5 contributions4 helpful votes
We stayed here for 3 nights and we were offered an upgrade to a suite for this stay due to some issues during our last stay. The suite was lovely, everything was clean and the hotel staff were all very pleasant apart from the man who was seating us for breakfast on our first morning. He asked for our room number, told us that it didn't say breakfast was included on the checklist he was holding (even though our complimentary upgrade included this) and then had to go to reception to check that we could have breakfast. Then when we asked about ordering from the menu he said "it's a buffet" even though we were given the executive level. The lady who seated us the next day was a lot more pleasant and gave us the menus when we asked about this. We usually stayed in executive rooms at this hotel which meant we could order from the menu at breakfast as well as having the buffet options. However, it now seems some things have been taken off of the menu since our last visit and the breakfast now offered didn't seem any different to what we could get at much cheaper hotels. There is only one hot drinks machine and there seemed to always be a queue for it in the breakfast room, it would be much better if they had two on different sides of the restaurant as the queue and then waiting for staff to change the coffee/milk/chocolate that had run out in the machine was a bit of a pain as our breakfast was then going cold. The executive lounge is currently downstairs in the bar rather than in a separate room, it was good for getting drinks to take out with us or up to the room. We didn't have any of the snacks/desserts as we were never in the hotel at the time they were on offer so can't comment on those. The lifts had markings on the floor that said two people/one family at a time but as these signs were on the floor most other guests didn't pay attention to them, there should be clearer signs around the lifts for this as we had 3 other people get in a lift with us with their bikes at one point so we couldn't even stand apart from them. Overall the hotel is nice but I wouldn't say it is anything above average anymore. The executive perks are definitely not worth the increased price you would pay for them unless you plan on staying in the hotel all evening for the snacks/desserts and alcoholic drinks but we didn't do that so I can't comment on that. Unfortunately we won't be staying here again as we will be able to find a hotel in a more central location that offers the same level of service for a similar price now whereas before the Marriott always came out on top.
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Date of stay: September 2021
Location
Service
Sleep Quality
1 Helpful vote
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Response from Bertrand Dijoux, General Manager at London Marriott Hotel Canary Wharf
Responded 2 weeks ago
Dear Cao. We are truly sorry that you were disappointed with your last stay with us. We do hope to have the chance to welcome you back in the future in order to improve your experience. In the meantime I have sent you a private message to discuss your concerns further. Best Regards Vera Oliveira Senior Guest Experience Manager
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Julia B wrote a review 4 Sep
Eastbourne, United Kingdom96 contributions48 helpful votes
This was our second stay at this hotel, the last was in July and a different experience the second stay. This stay we were told on check in that housekeeping only took place every 3 days, not sure why but I’m guessing lack of staff like a lot of the service industry atm. The corridors to the rooms needed vacuuming badly when we arrived and still hadn’t been cleaned when we left. The room was clean and the beds are very comfortable. The rooms are a little dingy with inadequate lighting and the bathroom needs updating. The tv constantly switched itself off after a few minutes. We reported this to reception, nobody came to fix it. We reported it again to reception and were told that an engineer would be sent to fix it immediately, but again nobody came. Breakfast is what you would expect to find but nothing out of the ordinary. Staff were polite and friendly mostly. The bar is comfortable with good lighting and pleasant staff and has the makings of a great cocktail bar but has several TVs showing sports which totally kills the vibe and there was really terrible loud music playing. We had one drink and found a great bar a few metres away from the hotel instead. We would stay again because of location, but that’s the only reason.
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Date of stay: August 2021
Value
Service
Sleep Quality
Room Tip: Ask for a room away from the DLR
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Response from Bertrand Dijoux, General Manager at London Marriott Hotel Canary Wharf
Responded 3 weeks ago
Dear Julia B, please let me sincerely apologise for the unpleasant experience during your recent visit. I shall contact you via a private message to discuss this further. Thank you for sharing your feedback with us. Sincerely, Fanny Hanisch Senior Guest Experience Manager
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PRICE RANGE
US$165 - US$390 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
london marriott west india quay hotel london, marriott london
FORMERLY KNOWN AS
London Marriott West India Quay
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs
NUMBER OF ROOMS
301
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Frequently Asked Questions about London Marriott Hotel Canary Wharf
Which popular attractions are close to London Marriott Hotel Canary Wharf?
Nearby attractions include Museum of London Docklands (0.2 km), Canary Wharf (0.5 km), and Everyman Cinemas (0.2 km).
What are some of the property amenities at London Marriott Hotel Canary Wharf?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at London Marriott Hotel Canary Wharf?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at London Marriott Hotel Canary Wharf?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at London Marriott Hotel Canary Wharf?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to London Marriott Hotel Canary Wharf?
Conveniently located restaurants include ROKA Canary Wharf, Amerigo Vespucci, and Manhattan Grill.
Are there opportunities to exercise at London Marriott Hotel Canary Wharf?
Yes, guests have access to a fitness centre and a sauna during their stay.
Are any cleaning services offered at London Marriott Hotel Canary Wharf?
Yes, dry cleaning and laundry service are offered to guests.
Does London Marriott Hotel Canary Wharf offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at London Marriott Hotel Canary Wharf?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Dutch, and Romanian.
Are there any historical sites close to London Marriott Hotel Canary Wharf?
Many travellers enjoy visiting Churchill War Rooms (7.5 km), Tower of London (3.8 km), and Houses of Parliament (7.2 km).