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DoubleTree by Hilton Hotel London ExCel

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#235 of 1,078 Hotels in London
Certificate of Excellence
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519 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London ExCel
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Showing 479: English reviews
london
Reviewed 8 March 2016 via mobile

We recently stayed at the Hilton London Excel over a weekend. We felt the hotel was good value and the hotel is right by the DLR station. Our room was clean, spacious, the bed was comfortable and we were lucky enough to get a dock view. We had a great stay and would definitely return to this hotel.

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Helpful?
Thank joannag2121
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Hi joannag2121 Thanks for the review, it is always a pleasure when our guests take the time out of their own personal time to write reviews, feedback for our hotel and team is so important and we are very pleased to know how much you enjoyed your recent stay. Hoping we have the opportunity to welcome you again very soon....

Reviewed 7 March 2016 via mobile

I stayed at this hotel before an early flight from London City Airport. A very reasonable room rate, and a very comfortable room. Amenities in room included a lovely comfy bed, chair table and tea and coffee making facilities. No bath however just a shower. But a free courtesy transfer bus to London City Airport. Will stay again. There is...

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Helpful?
Thank Richard C
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Hi Richard C Thanks for your review, we are pleased that you enjoyed your recent stay, and that you was able to utilise our courtesy shuttle service during your visit. Next time when you book, take advantage of our suite apartments which offer the bath that you describe, alternatively our deluxe rooms offer dockside & airport views and luxury overhead...

Skipton, United Kingdom
Reviewed 7 March 2016

Good quality clean rooms in this hotel with easy walking distance to ExCel, would also be handy for London City Airport. There is not much else it's handy for though! On the last of my 3 night stay I discovered a pub very near (called the Connaught) which thankfully gives an alternative place to eat and drink. The evening food...

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Helpful?
Thank Neil K
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Neil K Thank you for taking the time to write a review, feedback is very important to the whole team of DoubleTree by Hilton London ExCel as we continue to improve on our offering. The hotel opened late January and as you can appreciate it does take a team time to refine the details, as such our bar offering...

manchester (via boro)
Reviewed 4 March 2016

I found the hotel to of a very good standard and in the perfect location if you are visiting the excel centre, Check-in was smooth and enjoyed the warm cookie. The room was very spacious, clean with alot of new elements and overall very good. Bed ok but pillars need improvement and lets get some water in the room.Bar and...

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Helpful?
Thank Craig C
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Craig C Thanks for your review, and we are pleased that you found our new Hotel to your liking, we have many guests comment on our cookies - they are our Signature welcome. We do hope to see you return again very soon, and for now I wish you a pleasant week ahead. Kindest Regards, Mike Mason-Shaw General Manager

Kildare
Reviewed 1 March 2016 via mobile

Booked this hotel through lastminute.com was very nervous because when I looked up this hotel address it was given the Ramada hotel as permanently closed probably should say formally Ramada now the beautiful Hilton. Hotel staff were exceptional professional nice & helpful. Fantastic selection for breakfast. Hotel is very close to the DLR. All round great hotel great location

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Helpful?
Thank Anne-Marie B
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Anne-Marie B Thank you so very much for writing a review, and we are pleased that after your initially apprehension of the hotels previous brand not being visible, you were so appreciative our wonderful refurbishment to DoubleTree by Hilton, London Excel. We are so pleased we are part of such a wonderful brand and the quality of the hotel...

Horsham, United Kingdom
Reviewed 1 March 2016

Clean functional hotel a stones throw away from Excel London. Quick and easy check in no problems. Lifts both working and efficient. Our room was on 2nd floor overlooking the car park. Clean bathroom in good working order and room clean and modern with an ironing bias and coffee making facilities. Everything was great apart from the bed. The bedding...

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Helpful?
Thank gavandstace
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Gavandstace We appreciate you taking the time to write a review of our brand new hotel, and we are pleased that you scored the hotel so highly, thank you for your feedback. However, we was sorry to hear that on this occasion that you found the bedding not to your liking and your sleep was affected, we always have...

London, United Kingdom
Reviewed 23 February 2016

Lovely hotel conveniently situated for the Excel and close the Prince Regent DLR station (5 minute walk). Staff were very friendly and helpful. Room was spacious and clean. Would definitely stay again.

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Helpful?
Thank Sarah W
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Sarah W, Thank you so much for taking the time to write a review, and we are so very pleased that you enjoyed your stay at our new hotel and its proximity to Excel and DLR, And we were so pleased you enjoyed our hospitality. We do hope to see you visit again very soon, and as always be...

Stow, United Kingdom
Reviewed 22 February 2016

I used to stay here when it was the Ramada and it is much better now. Ideal for folks wanting the Hilton experience. Rooms have been updated. Dining area updated and the gym has been improved too. As always, a bit of a walk to the DLR but worth it to get this level of quality at good rates. Ideal...

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Helpful?
1Thank Rob D
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Hi Rob D Thanks for taking the time to write a review of our newly rebranded hotel, and we are very pleased that you enjoyed your recent stay. as a team it is always so nice to hear from our guests and your lovely comments have been passed on to my team. We hope you have taken advantage of our...

England, United Kingdom
Reviewed 21 February 2016

Just stayed at this newly renovated hotel and we were very impressed by the accommodation and staff. Couldn't fault the hotel and it was a very nice place to be in. Don't be put off by the location near the airport as you can't hear anything at night.

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Helpful?
Thank spottypudding
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Hi Spottypudding Thanks for such a great review of our brand new hotel, we are very proud to offer our DoubleTree welcome to all visitors to near Excel, we have great proximity to LCY but I'm pleased to note our sound proofing was to perfection and you enjoyed a relaxed stay and goodnights sleep. We certainly hope to welcome you...

Nottingham, United Kingdom
Reviewed 21 February 2016

This is not connected to the Excel - a walk over an over exposed carpark - no covered walk way. I had a disabled room (I am not disabled) there is a very narrow lift door to get through (how you would get a wheel chair in is beyond me, then to get to room 605 you have to push...

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Helpful?
2Thank Dwalker66
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Dwalker66 Thank you for your feedback, we was very sorry to note that on your last stay with us your experience was anything but to the high exacting standards that we pride ourselves to provide. Rest assured since your stay we have worked very hard to ensure all our guests feedback has been used constructively to improve the facilities...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A warm welcome to DoubleTree by Hilton, London ExCel. Our warmth of hospitality starts on arrival with our Signature Warm Chocolate Chip Cookie! Situated on the waterfront, our hotel is just 0.5 miles from London City Airport, and less than 5 minutes’ walk to the ExCel Exhibition Centre and the Docklands Light Railway both only 0.3 miles away. Central London is a short 20 minutes away with Tube transport. Our 4-star hotel offers fresh inspired living, with its 260 executive rooms each with free Wi-Fi access, a 40” LED TV and a private ensuite shower room with complimentary toiletries. With an enviable selection of room types, we have the right room type for you. Choose our Executive Standard Rooms, Junior Deluxe Suites or Suite Apartments. Some of the spacious apartments have balconies, with views across the waterfront towards the City. Relax with varied choice of living spaces, and cuisine types available. Choose from our British inspired Grand Café style restaurant with stunning waterfront views and seating for up to 120, the restaurant has a real ‘loft’ appeal that makes it a stunning backdrop to leisurely dining, and in the summer offers waterside seating. Or opt for the refined comfort of the hotels cocktail lounge bar with communal dining spaces, and luxury interiors. The hotel offers a 24hr room service menu as standard. The DoubleTree By Hilton, London Excel offers a full concierge team whom are on hand to assist 24hrs a day to assist with all the details of your visit. Our public areas include a fully functional IT zone for guest use, onsite fitness room with cardio equipment, and complimentary Wi-Fi throughout. For the business traveller we also offer a first come first served basis, shuttle service midweek transporting our guests into the heart of Canary Wharf. The O2 Arena and Canary Wharf are just a 10-minute tube ride away, and closer-by, the ExCel Exhibition Centre is next door to the hotel. DoubleTree by Hilton, the little things mean everything. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London ExCel

Address: 2 Festoon Way | Royal Victoria Dock, Excel, Newham, London E16 1RH, England (Formerly Ramada Hotel and Suites London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: €99 - €311 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London ExCel 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Ramada Hotel London Docklands
Ramada London
London Ramada
DoubleTree By Hilton Hotel London ExCel
Hotel Style:
#175 Luxury Hotel in London
#343 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London ExCel staff and other travellers.
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warwickshire
over a year ago
berkshire
3 months ago
County Wexford, Ireland
6 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel London ExCel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Queen bed suite was very nice”
 of 5 bubbles N3208KKstephens, 4 Dec 2016 | Read review
“spacious room!”
 of 5 bubbles Servicevill, 11 Nov 2016 | Read review
“my room view was the parking lot, I'm sure there are better viewed rooms, may be you can ask for it”
 of 5 bubbles Bluevesna, 4 Nov 2016 | Read review
“Ask for a room overlooking the water.”
 of 5 bubbles , 1 Nov 2016 | Read review
“we were on the 6th floor Hilton Hon.looking out to the airport , bit pricey but worth it”
 of 5 bubbles susanfA1569AP, 19 Oct 2016 | Read review
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