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Malmaison London

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#274 of 1,089 Hotels in London
Certificate of Excellence
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Malmaison London
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1,401 Reviews from our TripAdvisor Community

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Showing 1,358: English reviews
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Reviewed 2 days ago NEWvia mobile

Staying here for a work trip - room is fantastic although on the small side but very upmarket and has a boutique feel. The bathroom on arrival smelt quite damp and musty but reception kindly sent housekeeping to re-clean it for me and it is now much better (also removing the hair from the shower yuk!). Reception staff are very...

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Helpful?
Thank Jenny3116
John D, Deputy General Manager at Malmaison London, responded to this review

Dear Jenny3116 Thank you so much for your lovely feedback. I pleased that you enjoyed our personal service and you found the team to be welcoming and warm. I am sorry to hear that we did not meet the cleanliness of your bathroom first time round, I will certainly address this with the Housekeeping team. Pleased however this was acted...

Liverpool, United Kingdom
Reviewed 6 days ago NEW

I stayed in this hotel whilst on a shopping trip in London. I found the location great as it was within walking distance to a tube station and the room was fabulous! Breakfast was gorgeous and all the staff and friendly. I do not have any complaints about this hotel and will definitely be staying here again!

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2Thank Krose94
John D, Deputy General Manager at Malmaison London, responded to this review

Dear Krose 94 Thank you so much for your feedback. Delighted to hear that you enjoyed our convenient location and close to public transport. Pleased you enjoyed your fabulous room and enjoyed our breakfast. I will pass on the feedback about the team, thank you. We very much look forward to welcoming you back very soon. Regards John - DGM

Southport, United Kingdom
Reviewed 6 days ago NEW

Recently stayed with my family and had a lovely stay. Great location close to Smithfield Market, St.Pauls Cathedral and Fleet Street, set on a peaceful square. Nice friendly staff in a cozy small hotel. Great breakfast and two nice bars. The only problem was the bedrooms are small and the beds are far too small. For one person great but...

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Helpful?
Thank steve m
John D, Deputy General Manager at Malmaison London, responded to this review

Dear Steve M Thank you for your lovely feedback. I am pleased you enjoyed our great quiet location. I delighted to hear you found the team to be friendly and enjoyed our breakfast and facilities. I am sorry if you found your room to be small, we do have larger Club rooms and suites. We hope we get the opportunity...

Englefield Green, United Kingdom
Reviewed 1 week ago

We have just returned from Mailmaison having stayed for the weekend to attend a wedding close by & I must say I could not fault the hotel. We stayed on a bed & breakfast basis & we could not fault the room or the breakfast which offered multiple choices. The staff were very attentive at both the restaurant & reception...

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2Thank glenn054
John D, Deputy General Manager at Malmaison London, responded to this review

Dear Glenn054 Thank you so much for your feedback, I am delighted that you enjoyed your weekend and that we were conveniently located for you to attend the wedding. I am very pleased you enjoyed the rooms and breakfast, and found the team to be attentive both at reception and in the restaurant. I will make sure to pass on...

Reviewed 1 week ago via mobile

Enjoyable stay here last week - lovely clean and modern hotel and standard room bigger than I expected after reading other reviews on here, with a separated wardrobe/tea and coffee area. Staff friendly and professional and the breakfast was excellent, including the service. Dinner was also delicious although the downside was the delay between courses which was slightly disappointing given...

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Helpful?
2Thank Panderys
John D, Deputy General Manager at Malmaison London, responded to this review

Dear Panderys Thank you for your feedback. I am pleased to hear that the hotel met your expectation when it comes to design and size of the rooms. I will certainly pass your positive feedback about the team and the quality of the breakfast and dinner. I am sorry however to hear that our service at dinner was not as...

Cheltenham, United Kingdom
Reviewed 2 weeks ago via mobile

It is located by the Barbican tube station and from there 5 minutes walk. The hotel set back of main road and a small nice park is in front of the hotel. The staffing was very friendly and when I had a bed type, they sorted out quickly. The bed was comfortable and clean. The bath room was clean and...

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Helpful?
1Thank maman-marie
John D, Deputy General Manager at Malmaison London, responded to this review

Dear Maman-Marie Thank you for sharing your feedback about your stay. I am pleased you had an enjoyable stay. I am pleased you particularly like our friendly service and our various amenities. Pleased our quiet location allowed you to have a good night sleep. Really pleased that we will have the pleasure to welcome you back. Kind regards John -...

Bristol, United Kingdom
Reviewed 2 weeks ago

Stayed for two nights recently at the Malmaison. The hotel is very modern with an interesting lobby and a very nice bar/restaurant. The room was quite small but the bed was lovely and comfortable and the shower room (sadly no bath) was quite quirky, hosting "the best shampoo you'll ever steal!" There was the ever-present ongoing bathroom fan that all...

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1Thank Lena_halo1
John D, Deputy General Manager at Malmaison London, responded to this review

Dear Lena_halo1 Thank you for sharing your feedback about your recent stay in Mal London. Pleased you found the hotel to be modern and comfortable. I am pleased you also found the location to be good and I can assure you that even though the area quietens down of a weekend it is a safe area and makes it a...

Oslo, Norway
Reviewed 2 weeks ago via mobile

Very nice hotel. Friendly staff. We stayed here two nights. The room was quite spacious and with amenities. There's a few cafes close by, but if you want to very central, look someplace else. But it's not too far to the buses and tube from the hotel.

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1Thank LarsIngarogKaroline
John D, Deputy General Manager at Malmaison London, responded to this review

Dear LarsIngarogKaroline Thank you so much for your lovely feedback. I am very pleased you enjoyed the your stay and the friendly staff and our spacious rooms. The hotel is located very near Barbican and Farrington Tube station, with convenient links to central London, pleased you found these easily accessible. We hope we will have the opportunity to welcome you...

Catania, Italy
Reviewed 2 weeks ago

Definitely had better service in hotels of this calibre - it took 4 attempts to order a pre-dinner drink, the room thermostat had a mind of its own and someone walked into our room unannounced the next morning....but the location was great and the food good - so we still managed a pleasant stay!

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Helpful?
1Thank Alison D
John D, Deputy General Manager at Malmaison London, responded to this review

Dear Alison D Thank you for your feedback about your stay. I am sorry we were not able to meet your expectations on this occassion. I will certainly pass your comments to both the Bar and Housekeeping department. I am very happy to hear that we did meet your expectations when it comes to our food quality and great location....

Canberra, Australia
Reviewed 3 weeks ago

Have stayed at the Malmaison chain before, but not in London. Like with everywhere you stay it's the staff that make or break your experience. At reception, on checkout and at breakfast you got the impression that the staff would rather be somewhere else. Breakfast room staff seemed too interested in chatting to their colleagues than attending to their guests....

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Helpful?
Thank Thorbourne62
John D, Deputy General Manager at Malmaison London, responded to this review

Thorbourne62 Thank you for your feedback I sorry to hear the team at Malmaison London did not meet your expectations. Thank you for sharing this with us and we will certainly address this. I am sorry to hear the construction was an issue. The works taking place across the hotel have finished. I thank you for your loyalty with the...

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Staying in Clerkenwell

Neighbourhood Profile
Clerkenwell
Owing to its proximity to Smithfield Market – the site of an ancient meat market which remains in operation today – Clerkenwell boasts a plethora of globally renowned restaurants, fabulous local eateries, and some of London's favorite pubs. This isn't merely a focal point for all things foodie though. Spend enough time wondering through the area's maze of streets and you might become accustomed to the litany of slinky models passing between Clerkenwell's handful of fashion houses. Far outnumbering the models are craftspeople and designers, many of them are more than happy to welcome visitors into their studios and showrooms.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Malmaison London

Address: 18-21 Charterhouse Square, London EC1M 6AH, England
Region: United Kingdom > England > London > Clerkenwell
Price Range: €163 - €345 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison London 4*
Number of rooms: 97
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Also Known As:
Malmaison London Hotel London
Malmaison Hotel London
London Malmaison Hotel
Hotel Style:
#185 Romantic Hotel in London
#196 Family Hotel in London
#204 Luxury Hotel in London
#267 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Malmaison London staff and other travellers.
16 questions
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Questions? Get answers from Malmaison London staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Must ask for a large room if with travelling with partner.”
V2962SWstevem, 21 Apr 2017 | Read review
“Rooms overlooking the front would be best”
Aliduthie, 8 Apr 2017 | Read review
“The rooms at the front of the building tend to be a bigger.”
TinyTimbo, 3 Apr 2017 | Read review
“Higher and facing the square”
921ianH, 2 Apr 2017 | Read review
“Ask for John the manager, he is a great asset to the hotel.”
The_Bananas, 23 Mar 2017 | Read review
5 of 5