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DoubleTree by Hilton London - Westminster

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30 John Islip Street, London SW1P 4DD England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (754)
Dining (100)
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 21/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton London - Westminster
Updated 21/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#537 of 1,164 hotels in London
Location
Cleanliness
Service
Value
Check in to DoubleTree by Hilton London-Westminster and count on stylish comfort and a signature DoubleTree chocolate chip cookie. Situated in the heart of Westminster and within easy reach of the Houses of Parliament, the London Eye, Tate Britain, London's Theatre District and the Square Mile, our hotel helps you make the most of your time in Britain's capital. This London hotel is close to Victoria Station with the Gatwick Express connecting to the airport in 30 minutes. Waterloo train and tube station is also nearby. Relax in your room with floor-to-ceiling windows. Stay connected with complimentary WiFi.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
24-hour security
Baggage storage
24-hour front desk
Dry cleaning
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
Umbrella
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Room service
Refrigerator
Flatscreen TV
Safe
Telephone
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, French, Spanish, German and 3 more
7,591Reviews164Q+A100Room tips
Traveller rating
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Popular mentions
Rob-London07 wrote a review Dec 2020
London, United Kingdom151 contributions144 helpful votes
With hotel stays much reduced these days, it is great to discover a property that is handling the pandemic very well and offers a fair room rate. DoubleTree by Hilton London – Westminster has an excellent team with positive interactions starting from the greeting on arrival, through check-in, greetings when leaving and entering the property, greetings and assistance at breakfast and checkout. Many full-service properties could learn from here. Public areas and the 7th floor refurbished guest room were clean, comfortable and in great condition. The bed was extremely comfortable, the TV worked as it should, amenities included tea and coffee making facilities, an iron, and a hairdryer. The only slight issue during the stay was that water leaked from around the inset rainfall shower head which has started to damage the ceiling, a job for maintenance (room 722). Complimentary bottled water and coffee were available in the lobby. A COVID-friendly Continental breakfast buffet was provided with individual bottled orange juice, individually wrapped croissants and muffins, individual yogurts, individual porridge portions and apples. A cooked to order breakfast was offered with the vegetarian option, egg and toast options proactively offered. It was a decent sized portion, served hot and exceptionally well cooked. Just off Millbank and the river, the hotel is perfect for Westminster. I needed to be 5km away at Paddington but having read the COVID reviews of the closer properties that I may normally have selected, I am glad to have opted for here - and would certainly return.
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Date of stay: December 2020
Rooms
Service
Sleep Quality
Trip type: Travelled on business
2 Helpful votes
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OrlandoT1000 wrote a review Oct 2020
Perth, United Kingdom47 contributions23 helpful votes
Hotel's Favourite
We travelled down to London from Scotland to celebrate our silver wedding. We stayed in the hotel on b&b rate in a deluxe king room. I emailed ahead of our arrival and asked if it was possible to have a high floor room, and we were given a top floor room with views over london. Brekkie was continental, and even after arriving after 9.30am we were still offered food to go with our coffee - nothing was a problem, the staff are a huge asset to this hotel. On our leaving day we checked out, but left our cases whilst we went for a walk along the embankment, again no probs in doing this. It was on returning that i realised id left my watch in the room! A member of the reception staff ran upstairs, and my watch was found - i was so relieved. Thank you Doubletree Westminster for giving us a relaxed and very welcoming stay during these very difficult times.
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Date of stay: October 2020Trip type: Travelled as a couple
3 Helpful votes
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Response from Matthew Williams, General Manager at DoubleTree by Hilton London - Westminster
Responded 5 Nov 2020
Dear OrlandoT1000 Thank you for taking the time to leave your review and I am delighted that you had a good time. We do hope to be able to welcome you back again soon. Kind regards Matt Williams General Manager
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NorthStar wrote a review Nov 2020
London, United Kingdom16 contributions34 helpful votes
We had to book a hotel for an emergency stay and managed to get a room in the Hilton, was upgraded the staff were fabulous, the safety and security were excellent. The hotel is lovely and brilliant location. We will be back! Thank you!
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Date of stay: November 2020Trip type: Travelled as a couple
1 Helpful vote
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Martin wrote a review Nov 2020
London, England58 contributions70 helpful votes
Had I been made aware of the extent of the renovations, I would have booked The Conrad. Not much more expensive but a world of difference! Unfortunately I chose this hotel for the position near the Thames. The photos on the website should reflect what is happening at the hotel. I feel that since I also telephoned them to arrange a late departure for what was a 'special' visit, I should have been informed at the time, that it could be necessary due to noise from 9am, to move room! Why not offer a cheap or free upgrade to get you to higher floors? The room was fairly small anyway, I have to say, for a premium room - much bigger ones available elsewhere but sizes not given in their website spec (suppose that should have made me suspicious). The "continental" breakfast I was informed about on arrival, was in fact a Parisian snack - plastic wrapped croissant; Bran flakes or Rice Krispies (ask for milk); pod coffee machine; toast (on request); yoghurt. No cold cuts or cheese visible. I was also disappointed to find the windows for the 7th floor lift area, were filthy on the inside. "Deep cleaning" appeared to be absent in several places. I was also aghast when I reached the 12th floor gym to find the stairwell with the fire door taken off the automatic closer. Serious H&S breach. No bathrobes found - fairly certain they were supposed to be there. I will happily pay good money for an exceptional hotel but I am truly disappointed with this effort. Positives? The rain-drench shower and the very comfortable bed. Much better value elsewhere.
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Date of stay: October 2020
Value
Service
Sleep Quality
3 Helpful votes
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Al MG wrote a review Nov 2020
United Kingdom6 contributions5 helpful votes
The reception floor manager was great. My room was amazing and so was the all the staff. I must commend Double Tree staff, I will surely return. Amazing location. Amazing room. It was a pleasure for me and my partner !!!!
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Date of stay: November 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Matthew Williams, General Manager at DoubleTree by Hilton London - Westminster
Responded 6 Nov 2020
Dear Canyoublamethem Thank you for leaving the review and for our 5 out of 5 score. I am delighted you had a good time and hope you return again in the future. Kind regards Matt Williams General Manager
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Previous
PRICE RANGE
US$150 - US$324 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
city hotel westminster, city hotel london, city inn london
LOCATION
United KingdomEnglandLondonWestminster
NUMBER OF ROOMS
464
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Frequently Asked Questions about DoubleTree by Hilton London - Westminster
Which popular attractions are close to DoubleTree by Hilton London - Westminster?
Nearby attractions include Tate Britain (0.3 km), Parliament Square (0.3 km), and The Victoria Tower Gardens (0.5 km).
What are some of the property amenities at DoubleTree by Hilton London - Westminster?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton London - Westminster?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton London - Westminster?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to DoubleTree by Hilton London - Westminster?
Conveniently located restaurants include Regency Cafe, Sapori Cafe' and Restaurant, and Chino Latino.
Are there opportunities to exercise at DoubleTree by Hilton London - Westminster?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton London - Westminster?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at DoubleTree by Hilton London - Westminster?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Polish, and Turkish.
Are there any historical sites close to DoubleTree by Hilton London - Westminster?
Many travellers enjoy visiting Churchill War Rooms (1.0 km), Tower of London (3.9 km), and Houses of Parliament (0.7 km).
Is DoubleTree by Hilton London - Westminster accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.