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Novotel London City South

Travellers' Choice award winner
#284 of 1,089 Hotels in London
GreenLeadersSilver level
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Novotel London City South
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2,011 Reviews from our TripAdvisor Community

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Showing 1,148: English reviews
Paris, France
Reviewed 1 week ago

Good welcome. A mouse visited us during the breakfast, then not fully confident with the food. Breakfast is quite expensive, so it was not bearable and i was suprised by their reaction. It looked like it was normal to have mouses... Also I'm a silver member and no welcome drink. Now the room remains comfortable, the hotel is well-located.

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank allmimi2017
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Thank you for taking the time to give your feedback regarding your recent experience at the Novotel London City South. Firstly, I would like to offer my apologies for the shock you must have experienced at the sight of mouse in the restaurant. Whilst, the likelihood is that the mouse came as a result of building works taking place at...

Guernsey, United Kingdom
Reviewed 1 week ago

Always welcoming, rooms are comfortable, modern and clean. Sometimes don't get to hotel in time to go out to eat, and food is brilliant - including room service. Bar and restaurant are great even if you're on your own. Great position too - close to bars and restaurants and key rail stations.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 108joannan
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear 108joannan, Thank you very much for your review, I am delighted that you enjoyed your visit to the Novotel London City South. I look forward to welcoming you back again soon. Kind regards, Eric Lambert - Front Office Manager.

Bengaluru, India
Reviewed 2 weeks ago

Stayed here for a week while attending business meeting .. Clean comfortable rooms close to borough market , london tower and the bridge .. Many good restaurants close by. The hop on - off bus stops right in front of the hotel . Breakfast spread is ok ..Overall a good stay and recommended.

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Helpful?
Thank shanart
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear shanart, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards. Eric Lambert - Front Office Manager.

Norwich, United Kingdom
Reviewed 2 weeks ago

The shower and toilet are behind mirrors which at first is a bit weird being able to see yourself as mirrors are inside as well but you soon get used to it. The room was spotlessly clean. The coffee machine and kettle and cups and mugs were so clean they looked brand new. The bed was very comfortable, we both...

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Helpful?
1Thank lwhynda
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear lwhynda, We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed 2 weeks ago via mobile

I had booked this hotel online for one night only through a third party booking website, and paid for it upfront about a month in advance. When me and my boyfriend arrived on the day of our stay, I was told by the French receptionist that I would have to pay a deposit, which surprised me as we were only...

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Helpful?
3Thank jessiecaitlin0
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear jessiecaitlin0, Thank you for taking the time to write a review about your recent visit I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness. Thank you very much for pointing this case and be advise that I took all the appropriates actions that this situation will...

Hong Kong
Reviewed 2 weeks ago via mobile

I upgrade the room to Suite with one bed room during promotion. The staff are very efficient, friendly, and give me a lot of help during the stay. I love the lighting as it is very bright. There are two USB ports and a socket on each side of bed, very convenient. However, there is only one wardrobe without drawers,...

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Helpful?
Thank IHoHongKong
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear IHoHongKong, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. we can assure you that the matter is being looked into and will be dealt with accordingly. I look forward to welcoming you back again very soon. Kind...

Doetinchem, The Netherlands
Reviewed 3 weeks ago via mobile

Perfect bed and sleeping comfort, spacious and modern room, fully refurbished room and comfortable bathroom, good wifi, perfect breakfast with Choice of dishes. Nice staff, absolutely carefree stay. Will come back certainly.

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Helpful?
1Thank Olaf1965
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear Olaf1965, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards. Eric Lambert - Front Office Manager.

Panama City, Panama
Reviewed 3 weeks ago

Nice place. Need more food options and breakfast needs to vary day to day. Also more options for transportation to the airport. Better explanation on how to move around the city. They should offer more than one option for hop on and off buses.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Helmer M
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear Helmer M, Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards. Eric Lambert - Front Office Manager.

Poland
Reviewed 3 weeks ago

The rooms are spacious, quiet and very comfortable. Staff is helpful and friendly. WiFi connection is fast and reliable. Location is fantastic - hotel is within walking distance from many London attractions (the Shard, Borough Market, the Globe Theatre, Southwark Cathedral, Millenium Bridge).

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Helpful?
Thank WojciechToman
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear WojciechToman, Thank you very much for your review, I am delighted that you enjoyed your visit to the Novotel London City South. I look forward to welcoming you back again soon. Kind regards. Eric Lambert - Front Office Manager.

Cartagena, Colombia
Reviewed 3 weeks ago

We had such a great time. Location super: close to all the attractions. We stayed there From the 29th of December to the 3 Of January . Our room was on the first floor, it s was cleaned and had everything.The hotel was on the average...maybe a bit dark in the evening.The staff polite, especially Valentina, the girl from the...

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Helpful?
Thank sasilvestri10
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear Sasilvestri10, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay, especially Valentina. I look forward to welcoming you back again very soon. Kind regards. Eric Lambert - Front Office Manager

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Staying in Southwark

Neighbourhood Profile
Southwark
Even before the arrival of the instantly iconic Shard, the riverside scene in Southwark had moved well beyond any up-and-coming phase of development. For quite some time, locals and out-of-towners alike have loved browsing the boutiques of Bermondsey High Street, foraging through the bounteous stalls at centuries old foodie haven Borough Market, and flocking to the banks of the Thames to enjoy some of Britain's biggest attractions such as Tate Modern and Shakespeare's Globe. Despite Southwark's many popular draws, instant calm can be achieved easily by turning down almost any side street. For more urban buzz, a quick stroll across famed bridges like the pedestrianized Millennium Bridge or the ever photogenic Tower Bridge yields access to the very core of Central London. And with London Bridge Station as this neighbourhood's main transportation hub, getting across town (or to anywhere in England for that matter) is a relative breeze.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Novotel London City South is an AA 4 star hotel ideal for a weekend or holiday in London. The Shard, Borough Market, London Eye, Tate Modern, Millennium Bridge, Shakespeares Globe Theatre, Vinopolis and St Pauls Cathedral are just minutes away, while a short tube ride will get you to the shopping, nightlife and theatres of the West End. Guests can enjoy our Elements Restaurant, Clinks Bar and rooftop leisure and fitness suite with gym, sauna and steam room. Free WiFi & internet, chargeable parking available. ... more   less 

Additional Information about Novotel London City South

Address: 53-61 Southwark Bridge Road, London SE1 9HH, England
Region: United Kingdom > England > London > Southwark , London Bridge
Price Range: €164 - €278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London City South 4*
Number of rooms: 182
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, ACCOR, Priceline, Cheap Tickets, Hotels.com and Jetsetter so you can book your Novotel London City South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London City South Hotel London
Accor London City South
London Novotel
Hotel Style:
#30 Green Hotel in London
#208 Luxury Hotel in London
#244 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London City South staff and other travellers.
25 questions
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Questions? Get answers from Novotel London City South staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floor one, odd numbered rooms face into the parking”
  • Room service breakfast.
 of 5 bubbles SamuelR929, 23 Mar 2017 | Read review
“The sixth floor have recently been renovated but maybe priced slightly higher though.”
 of 5 bubbles DiederikB, 18 Mar 2017 | Read review
“Ask for a room facing either the carpark or the side street.”
 of 5 bubbles JennaExe, 14 Mar 2017 | Read review
“Rooms facing the Shard are quiter (and have nice view)”
 of 5 bubbles WojciechToman, 28 Feb 2017 | Read review
“We were on the 5th floor. If you stood right by the window you had a view of the shard and gurkin. It was also very quiet.”
 of 5 bubbles Teachinglady, 6 Feb 2017 | Read review
5 of 5