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Ibis Styles London Excel

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1 room 2 adults 0 children
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Ibis Styles London Excel
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1,307 Reviews from our TripAdvisor Community

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Showing 1,026: English reviews
Reviewed yesterday NEWvia mobile

Weekend stay for the London boat show at the excel centre, which was very easy to reach via the bridge next to the hotel. Parking very reasonable at £12 per night,although not many spaces. Room small, but perfectly adequate, comfy beds (slept well), tv, hairdryer, tea and coffee, two free bottles of water and bathroom with a small shower cubicle....

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Helpful?
Thank Queensharon
Solihull
Reviewed 2 days ago NEW

All staff from the moment of arrival very helpful and very courteous. Two nights booked separately were correlated to ensure no room change. service from reception outstanding during my two day stay. Restaurant greeting very warm, e mail printed free of charge.

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Helpful?
Thank Opench
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Opench, Thank you for taking the time to share your experience. We're pleased you liked the hotel and suited your purpose of visit. We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, The Ibis Styles London...

North Yorkshire, United Kingdom
Reviewed 3 days ago NEWvia mobile

Visited London to see a show at the O2 arena with my son, stayed overnight in Ibis Styles Excel which is perfect for this location. Reached the O2 by cable car which was only approx 10 minutes walk and was able to return that way too as the last "flight" back was 10:50pm. The hotel was clean & fresh the...

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Helpful?
Thank Leapyleeds
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Thank you very much for your comments. We look forward to welcoming you back. Best regards, Olivier

Reviewed 3 days ago NEWvia mobile

Worst hotel I have ever stayed in, lost my reservation, gave me mouldy bedroom. Booked parking then on arrival told they don't have a car park, later to be told a member of staff has moved there car in the customer car park so I could park! Breakfast is total chaos and poor. When leaving my car was blocked in...

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Helpful?
Thank Rixtravel
Crewkerne, United Kingdom
Reviewed 4 days ago NEWvia mobile

Staying to work at Excel, which is 3 minutes walk, this was an easy, pleasant stay with car parking at the back. Good, air conditioned rooms, well designed and a comfortable bed. Decent breakfast and friendly staff.

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Helpful?
Thank DuncanPhillips
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Duncan, Thank you very much for taking the time to write a review and for your positive comments. We look forward to welcoming you back on your next visit to London. Olivier

London, United Kingdom
Reviewed 1 week ago via mobile

Handy hotel being so close to Excel , staff very welcoming, room normal for a busy city , clean and every thing worked , comfy beds , some nice restaurants local by Excel to eat in .One being Tapa Tapa very nice food and at a very good price

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Helpful?
Thank Deancummings
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Deancummings, Thank you for taking the time to share your experience. We're pleased you liked the hotel and suited your purpose of visit. We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, The Ibis Styles London...

March
Reviewed 1 week ago

Nice Friendly Hotel, Clean and very good amenities even had a mobile phone in room to use if wanted, breakfast was very good and plentiful only draw back was a building site next door which had a generator running so a bit noisy

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank jwalters53
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Jwalters53 Thank you for taking the time to share your experience. We're pleased you liked the hotel and suited your purpose of visit. We really do appreciate the kind words and are glad to hear you like the idea of the mobile phone which can be used for free phone call and internet. I have passed your comments about...

London, United Kingdom
Reviewed 1 week ago

Hotel was ok no actual complaints in this respect however the customer service or lack of at the hotel is a joke!! Staff are very unhelpful and all I asked for was the VAT invoice/receipt for the stay at the hotel. They refused to speak to me about it and said that I had to email them to request the...

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Helpful?
2Thank Lala1984_12
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Lala1984_12 Thank you for taking the time to share your experience following your stay. This is certainly not what you should expect from this hotel, please accept my sincere apologies for this issue which I shall personally investigate as not acceptable by any standards. Our staff at ibis Styles London Excel are our key assets and I am surprised...

Kent, United Kingdom
Reviewed 2 weeks ago

Review collected in partnership with Ibis Hotels
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Thank LoopyLouKent_England
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Cornwall
Reviewed 4 weeks ago

I have now visited this hotel twice and have just booked my third stay. I have to say that my main reason for booking this hotel the first time was its proximity to a DLR station. As I was travelling alone from the O2 late at night I wanted somewhere close to a tube and DLR Custom House is right...

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Helpful?
Thank Telcol
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Telcol, Thank you for staying and thank you for taking the time to share your experience. I am pleased to read that you enjoyed the stay in the hotel and more importantly that the staff looked after you and made you feel welcome. We do hope you enjoyed your time in London and look forward to welcoming you back...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located opposite the ExCel Convention Centre, 10 minutes from the O2 and the QEII Park (Olympic Park), the Ibis Styles London ExCel is ideally located for both business and pleasure. Adjacent to the Custom House Stop on the Docklands Light Railway, London's attractions are only a short distance away. With a choice of 305 newly refurbished bedrooms with twin, double and inter-connecting family rooms as well as a choice of apartments; ideal for longer stays. We boast 4 eating options from the newly refurbished breakfast room, to our new coffee shop as well as our traditional 'Pub' rather than a hotel bar. Our new A La Carte Restaurant is open daily from 6pm. The hotel has its own on-site car park (charges apply) as well as a 4 meeting room conference centre, with private dining options available. The hotel is modern, fresh and rates include breakfast and unlimited free Wi-Fi throughout. ... more   less 

Additional Information about Ibis Styles London Excel

Address: 272 Victoria Dock Road, London E16 3BY, England (Formerly Custom House Hotel)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range: €64 - €237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Styles London Excel 3*
Number of rooms: 305
Reservation Options:
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Also Known As:
Custom Hotel London
Custom House Hotel London
Ibis Styles London Excel
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Questions & Answers

Here's what travellers have asked, with answers from Ibis Styles London Excel staff and other travellers.
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Questions? Get answers from Ibis Styles London Excel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ideal for London excel.”
 of 5 bubbles Opench, 16 Jan 2017 | Read review
“Small and compact, but just right for what we needed- we weren't in the room very much at all. ”
 of 5 bubbles PaulSpinny, 5 Dec 2016 | Read review
“Rooms in other hotels have heating, I would pick one of them.”
 of 5 bubbles JohnnyPlM, 5 Dec 2016 | Read review
“They naturally charge a large PREMIUM when Annual shows/events like the WTM are at EXCEL.”
 of 5 bubbles kengill, 28 Nov 2016 | Read review
“we was on 1st floor at back nice and quiet”
 of 5 bubbles linj659, 27 Nov 2016 | Read review
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