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Sofitel London St James

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#28 of 1,089 Hotels in London
Certificate of Excellence
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Sofitel London St James
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3,829 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel London St James
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Showing 2,590: English reviews
London
Reviewed 26 October 2012

From the moment of check in you become immersed in a sophisticated sea of quality French style, service, ambience, relaxation, customer service etc etc. We have stayed at Sofitel, London many times. It is truly a superb 5 star Hotel. Everything about this hotel says quality & service. The rooms are beautifully appointed, the staff attentive, polite, caring & not...

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Helpful?
Thank sandmanfamily
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

It was a pure delight to read your feedback and I thank you for that! You made us proud of our high standards of service. Our passion for excellence is palpable and we are truly grateful towards you and your family to notice and point it out. We are looking forward to welcoming you back very soon. A très bientôt....

Milano
Reviewed 25 October 2012

I stayed at the hotel with Family, I was in a business trip and had my family join me. The rooms are spacious and we were able to keep our girl with us at a reasonable price (for London...) The hotel proved to be ideally located for both activities, close to Piccadilly and the shops in the area but also...

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Helpful?
Thank Dr_Andy-Milano
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

Thank you very much for your positive feedback. It is always enjoyable for the team and I to hear about most satisfied guests regarding our high standards of service. We look forward to your next visit to London. Arrivederci and au revoir, Denis

San Francisco, California
Reviewed 25 October 2012

Knowing that London is a huge city and even though their public transportation system, the "underground" as the very visible signs read that catch your attention everywhere, location of your hotel will have a significant impact on your overall stay in this fabulous city! We just stayed 3 nights (Oct. 4-6, 2012) at the Sofitel St. James and felt like...

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1Thank kevinsf
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

What a wonderful news! I am extremely pleased to hear that from now on Sofitel London St James is your hotel in London. Our utmost reward is to make our guests happy and exceed their expectations. I am really delighted to read that we have achieved our aim. The team and I look forward to your next visit. A très...

Balzan, Malta
Reviewed 21 October 2012

I know that I am going against the majority opinion in this case however my personal experience of this hotel was quite disappointing. Dont get me wrong my stay was far from uncomfortable however I expected better, especially for the money paid. Lets start with the positive, the location of this hotel is perfect and you are within walking distance...

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1Thank Trevordg
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

I thank you for telling us about your overall enjoyable experience at Sofitel London St James and for pointing out your satisfaction regarding the room layout and its cleanliness as well as the wide offer of our breakfast. I am truly sorry to hear about this unfortunate issue with your door lock. I have passed your constructive feedback on to...

London England
Reviewed 20 October 2012

The warm welcome every time we stay here despite it being a busy business hotel in one of the busiest cities in the world is a testament to the impeccable management of all the senior staff here. Balcon is a fantastic meeting spot, for business or pleasure, lunch or dinner and is usually under the watchful eye of the charming...

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1Thank indytravelgirl
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

I thank you for your kind words regarding our high standards of service and in particular towards The Balcon manager, Rakel. She was extremely pleased to hear about your compliments. I am glad to read that you have very much enjoyed the decor of the restaurant The Balcon. We have refurbished the place not so long ago and it is...

Fairfax Station, VA
Reviewed 20 October 2012

I stayed here with my Wife for a few days of relaxation and site seeing right after the Olympics ended and right before the Paralympics started. I have read other reviews that during the Olympics it was very busy and service was lacking. We didn't find this was the case but at the same time the hotel seemed pretty empty...

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Helpful?
Thank ffxstation
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

Thank you for your positive feedback as we proud ourselves in genuinely looking after our guests. The Executive Chef, Vincent Ménager, and I were very pleased to hear that you have enjoyed the food with room-service and at the St James Bar. May I suggest you to try our restaurant The Balcon on your next visit. I am sure you...

Derby, United Kingdom
Reviewed 19 October 2012

GREAT GREAT GREAT HOTEL!! Location was perfect what with Piccadilly Circus and Leicester Square on the door step. The room size was generous considering we were in central London, tastefully decorated and very comfortable – we had a great night’s sleep. Staff was very polite, attentive, helpful and accommodating, we couldn’t have asked for more. It was one of the...

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Thank HapyD
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

I was blushing while reading your feedback. I am truly thankful for such compliments. I have shared right away your kind words with my whole team. We were delighted to hear your satisfaction encompassing all the departments of Sofitel London St James. We love to indulge all of our guests as you have noticed it. A très bientôt, Denis

UK
Reviewed 18 October 2012

Having stayed at many of the top hotels in London, this is quite simply the best of the lot. All staff have a first class attitude with guests, the location of the hotel is superb and the room we stayed in was worthy of the five star rating.

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Helpful?
Thank Gladiolli
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

Being the best hotel among the most prestigious ones in London is our utmost reward. We genuinely love to look after all of our guests and I can tell that you have felt it. Indeed our central yet quiet location is one of our assets too. A bientôt au Sofitel London St James. Denis

Belfast, United Kingdom
Reviewed 18 October 2012

2 nights with 3 relatively high maintenance colleagues - and no disasters. Some grumbles over mistakes at check in and waiting for 4 seats at breakfast - oh, and an interesting shortage of cereal bowls and, subsequently, spoons for breakfast. All snags overcome, with time and a reminder, by courteous staff who are eager to make it all work. A...

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Helpful?
Thank OVichski
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

I thank you for telling us about your overall enjoyable experience at Sofitel London St James. I am pleased to hear that we have met your expectations in terms of standards of service as every guest is important to us. I can tell that Sofitel Luxury Hotels has achieved its goal: taking you to sleep like onto fluffy clouds. Its...

Oxford
Reviewed 17 October 2012

We stayed here overnight with friends. The location is excellent with Picadilly Circus, Leicester Square and Pall Mall on the door step. The rooms are not particularly large but perfect for anything that you might need and tastefully decorated in simple gloss black and white. teh beds and bathrobes were soft and comfy and even though we had rooms by...

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Helpful?
Thank Miss_Adventure09
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

I thank you for taking the time to drop your positive feedback. I am most pleased to hear that you have very much enjoyed your experience at Sofitel London St James as we do our utmost to indulge all of our guests. A bientôt, Denis

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Staying in St. James's

Neighbourhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Rose Lounge
The Rose Lounge
Cuisines: British, French, International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 

Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Region: United Kingdom > England > London > St. James's
Price Range: €324 - €612 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James
London Sofitel St James
Hotel Style:
#11 Family Hotel in London
#13 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#28 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London St James staff and other travellers.
26 questions
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Questions? Get answers from Sofitel London St James staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“2 rms-2 categories-both great;views limited to streets/bldgs-don’t worry re cat/location. Only 6 floors-all rms equally convenient/quiet”
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“All rooms are excellent, but you won't be disappointed if you pay for the best you can afford”
willl59, 1 Mar 2017 | Read review
“Ask for one higher than floor 1. Not much of a view through the domed window that comes from the ground floor.”
642rachaelp, 1 Mar 2017 | Read review
“5th floor was quiet.”
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“great service, luxury, style”
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5 of 5