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Sofitel London St James

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#29 of 1,077 Hotels in London
Certificate of Excellence
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3,644 Reviews from our TripAdvisor Community

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Showing 2,478: English reviews
Belgium
Reviewed yesterday NEW

If you can afford it and time is money during citytrip this is a very good hotel. Breakfast is top , i do not understand complains here about price. You are sitting on a top location with broad selection of everything and that has a price . One minus i booked prepaid 3 night with breakfast directly on the Accor...

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Helpful?
Thank Philip0010
Essex.
Reviewed 2 days ago NEW

Possibly the best located London hotel there is, just a few minutes from Trafalgar Square and in the middle of the where most people want to go and visit, grand old building that was previously a bank / trading floor, cant fault it really, get yourself here you wont be let down.

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Helpful?
Thank James B
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear sir, I thank you for your positive feedback regarding our high standards of services. I am pleased to hear that you have also enjoyed our architecture. We look forward to your next visits. A bientot. Nicolas Pesty

North Yorkshire, United Kingdom
Reviewed 4 days ago NEW

Hotel is excellent. Just off the beaten track so not too busy around the building but only 5 min walk to Regent St ,Piccadilly,Theatreland 10 mins to Covent Gdn Over the past 4/5 years the staff, hotel facilities, rooms have gone to a different level. The hotel is first class service, but not first class prices. The staff could not...

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Helpful?
Thank martinsO1228QJ
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I thank you for dropping this positive feedback. I am truly pleased to hear that you have very much enjoyed our high standards of services. We look forward to welcoming you back with our undivided attention in our central yet quiet hotel. A bientot. Nicolas Pesty

North Yorkshire, United Kingdom
Reviewed 4 days ago NEW

My partner and I Mr Smith stayed here for three nights last weekend, this is our 3rd visit to Sofitel London, we stayed in 136 which is a beautiful suite, the hotel staff are so friendly and accommodating and nothing is too much trouble. I would highly recommend this hotel to anyone wanting a chic, clean and friendly place to...

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Helpful?
Thank Sharron M
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear madam, I thank you for taking the time to tell us about your very enjoyable experience. We look forward to your next visits. A bientot. Nicolas Pesty

UK
Reviewed 4 days ago NEW

My sister and I came on a cold day to London and we entered to the warm hospitality of the Sofitel. Service is excellent and friendly and the room was gorgeous. This is why it is our favourite hotel in London. We ate a delicious pre theatre meal in the restaurant while sipping their excellent champagne. It's location is also...

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Helpful?
Thank Gloucs
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guests, I thank you for such a positive feedback. Thank you for your compliments regarding our high standards of services all throughout the hotel. This is our utmost reward. We look forward to welcoming you back in our central yet quiet location. A bientot. Nicolas Pesty

Reviewed 4 days ago NEW

The location is idea. Near everything ( walking distance and the tube). The staff is very friendly and always very helpful. Room are clean and beds very comfortable. It has a nice smell also and the decoration is great ( especially for Christmas) The st James bar is very nice for a cocktail before dinner and the restaurant very cool...

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Helpful?
Thank Raphaele G
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I am really pleased to read that you have very much enjoyed your festive experience at Sofitel London St James. We look forward to welcoming you back in our central yet quiet location. A bientot. Nicolas Pesty

Brasilia, Df
Reviewed 4 days ago NEW

Stayed just one night after a sports event. Everything spot-on, just like last time. Location and rooms are great but above all, it's the service that stands out - nothing's too much trouble. Ate in the bar on the evening I stayed, had an excellent steak and glass of wine. Breakfast is really good too if a tad expensive. Highly...

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Helpful?
Thank JeffStranks
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you so so much for this amazing feedback. We look forward to welcoming you back with our undivided attention. A bientot. Nicolas Pesty

Sheffield, United Kingdom
Reviewed 1 week ago

We were greeted warmly, our room was ready and spacious. I do love a separate bath and shower! Lunch in the Balcony was OK, we were not thrilled having to wait over 40 mins for our Tomahawk steak, especially as the chips were luke warm. Breakfast was better with staff we have seen on previous visits remembering us and stopping...

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Helpful?
Thank Julie P
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guests, I thank you for your feedback. I am sorry for the waiting time for your Tomahawk steak to be served. The waiters are supposed to mention it when such order is placed. This very special, delicious piece of meat is quite thick hence we have to be meticulous when we cook it for about 20/25mns and then let...

Suffolk, United Kingdom
Reviewed 1 week ago

Front of house very polite and helpful. Don't order drinks at the bar as you get charged 12% just for the barman to bring your drinks to the table!!! Which we weren't told about till we signed for the bill. We ordered our drinks at the bar sat down and waited over 20minutes and still no drinks had to chase...

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Helpful?
Thank Leejane184
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I thank you for your feedback. I would like to take this opportunity to highlight that we do not differentiate any of our guests and hence we serve all of them with respect and great pleasure. I am really sorry to hear about the delay in bringing your drinks as this does not reflect our normal standards. Please...

ireland
Reviewed 1 week ago via mobile

My first experience of the Sofitel and it definitely won't be my last, fantastic hotel. My room was well appointed and spacious. Staff were attentive and very pleasant. Breakfast was great, I just stuck to what I always have, however the selection was endless. Looking forward to my next visit already

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Helpful?
Thank katie8484
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear madam, I thank you for this very positive feedback. I am really glad to hear that your first stay in a Sofitel hotel was excellent. Thank you for your compliments about the high standards of service provided to you all throughout Sofitel London St James. We look forward to welcoming you back with our undivided attention. A bientot. Nicolas...

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Staying in St. James's

Neighbourhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Rose Lounge
The Rose Lounge
Cuisines: British, French, International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon" , an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 

Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Region: United Kingdom > England > London > St. James's
Price Range: €272 - €718 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Reservation Options:
TripAdvisor is proud to partner with Amex, Booking.com, Hotels.com, ACCOR, Priceline, Cheap Tickets, Travelocity, Odigeo and Jetsetter so you can book your Sofitel London St James reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James
London Sofitel St James
Hotel Style:
#11 Family Hotel in London
#13 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#29 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London St James staff and other travellers.
22 questions
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Questions? Get answers from Sofitel London St James staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking Pall Mall and Waterloo are all good and surprisingly quiet”
 of 5 bubbles martinsO1228QJ, 6 Dec 2016 | Read review
“All rooms are nice but the suites are excellent”
 of 5 bubbles 820sharronm, 6 Dec 2016 | Read review
“See if you can get a room on the higher floors”
 of 5 bubbles juliep970, 3 Dec 2016 | Read review
“I told the hotel my needs and they picked the perfect room”
 of 5 bubbles 599nikkiv, 14 Nov 2016 | Read review
“I felt the rooms were too small and too cramped woth heavy furniture”
 of 5 bubbles brownpina, 3 Nov 2016 | Read review
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