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6 Waterloo Place, London SW1Y 4AN England
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Sofitel
US$670
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Traveller (1447)
Room & Suite (310)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 29/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel London St James
Updated 29/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#39 of 1,207 in London
Location
Cleanliness
Service
Value
Travellers' Choice
Sofitel London St James offers five-star accommodation in the heart of London's West End. This landmark hotel - consistently rated as one of the best in London - combines traditional British design with contemporary style that is unmistakably French. Located in a grade II listed building, the hotel features Michelin star restaurant Wild Honey St James, The Rose Lounge, St James Bar, a large choice of conference suites and an award-winning spa. In a prime location on Waterloo Place, surrounded by historic buildings, Sofitel London St James is within easy reach of many of London’s main attractions including Buckingham Palace, Big Ben, Pall Mall, Piccadilly Circus, and guests can explore the chic shops, restaurants and galleries of the exclusive St James's district.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Minibar
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, French
5002Reviews53Q+A100Room tips
Traveller rating
  • 4,068
  • 706
  • 142
  • 53
  • 33
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Popular mentions
JohnS wrote a review 14 May
3 contributions3 helpful votes
Awful service in Rose Lounge Promises re hospitality broken Complaints ignored Emails ignored Clearly they do not care I used to frequent the hotel for family stays, meetings, breakfasts, lunches etc - not any more!
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
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Mike W wrote a review Nov 2020
Borough of Brentwood, United Kingdom31 contributions49 helpful votes
Hotel's Favourite
This hotel is nothing short of superb, the staff greeted us before we got in and made us feel very special from that moment onwards. The room was ready early and we had been upgraded due to our status with Accor. The staff always make the difference and they couldnt have treated us better. The room was exquisite and very very comfortable . We would recommend this hotel if staying in London its far abopve the rest
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Review collected in partnership with Accorhotels.com
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
3 Helpful votes
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Response from Marie-Paule Nowlis, General Manager at Sofitel London St James
Responded 22 Nov 2020
Dear J5883SNmikew, Thank you so much for such a raving review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I truly hope we will have the pleasure of welcoming you back soon. Kind regards, Marie-Paule Nowlis General Manager
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george c wrote a review 8 May
Dallas, Texas14 contributions19 helpful votes
We have visited the Sofitel, St James in London several times. It is ideally located around the corner from Trafalgar square, close to St. James Park and Buckingham Palace, two blocks from the entertainment at Picadilly Circus, and just down the street from our favorite restaurant, San Carlo. The hotel staff are immaculately dressed, helpful, knowledgeable and friendly The Concierge is extremely helpful with any requests. The rooms are furnished with taste and quality, and the linens are excellent quality. We highly recommend the Sofitel and we will return. It is pricey, but well worth the extra cost.
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Date of stay: April 2022
Value
Location
Service
Room Tip: There isn't a bad view.
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Response from Customer Support, Owner at Sofitel London St James
Responded 1 week ago
Bonjour, We would like to thank you for rating so highly your recent stay. It is very rewarding to hear that you had a lovely stay at our hotel. Your praise of our team encourages us to continue to maintain the high standards of service we set ourselves. We are pleased you enjoyed our convenient location which enables our guests to easily discover 'must-see' sites. We look forward to seeing you again on future occasions. Very best wishes, merci, Marie-Paule Nowlis, General Manager
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Evelynne G wrote a review 8 May
Melbourne, Australia896 contributions337 helpful votes
Extremely pleasant staff who tried very hard to assist They were always friendly and helpful. Unfortunately the bed in the room was not flat it dipped in the middle & I had a very bad sleep the first night. My back was extremely sore all of the following two days. I did let the staff know of the issue and they tried to rectify it. Unfortunately it was really no I better and we were leaving after the second night. If you have any back issues I suggest you ask for a flat bed Other than that the hotel was fine
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Date of stay: May 2022Trip type: Travelled
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Response from Customer Support, Owner at Sofitel London St James
Responded 1 week ago
Bonjour, Thank you for this review of your recent stay. We are delighted to know that you had a pleasant stay and appreciated the high standards of our team. We do, however, regret that your stay did not meet all your expectations. Our challenge is to make sure that we suit all our guests' tastes; our beds and pillows are of great quality, but it is not always possible to get this completely right for everyone. Please let us know on the spot of anything that concerns you so that we can sort it there and then. We look forward to the pleasure of seeing you again soon. Merci, Marie-Paule Nowlis, General Manager
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ddoran wrote a review 4 May
boston786 contributions197 helpful votes
The hotel celebrated its 20th on April 30th with free champagne in the lobby for the guests. The GM, Marie Paule (Chef D'Orchestre) manages the hotel staff to an elite level. Special thanks to Jacob, Nicolas (yes,I am still alive) Gianmaria and Remy. Check-in was easy and super professional by Marine. Rooms are brightly colored and very modern. Spa service was nice as I had Carifa for a 90 minute Wellness massage. Small bar has Veronica, Kosta and Angelo...fun watching Angelo make the cocktails. Nice breakfast in the main restaurant with Maria from Colombia as our server. I have stayed at Sofitel all around the world and the service here rates as the best.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
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Response from Customer Support, Owner at Sofitel London St James
Responded 2 weeks ago
Bonjour, Thank you for taking the time to share your feedback with us. We appreciate your congratulations on our 20th Anniversary which was an important milestone for us and I am glad we were able to share this special occasion with you. We can't thank you enough for the kind remarks you have made about our team and for mentioning so many by name, we will make sure your comments are passed on to each of them. Our aim is to ensure all our guests have a memorable experience in our hotel. We look forward to welcoming you back. Merci, Marie-Paule Nowlis, General Manager
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PRICE RANGE
US$440 - US$908 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel st james london hotel london, accor st james london, sofitel london, london sofitel st james
LOCATION
United KingdomEnglandLondonSt. James's
NUMBER OF ROOMS
183
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Frequently Asked Questions about Sofitel London St James
Which popular attractions are close to Sofitel London St James?
Nearby attractions include National Gallery (0.3 km), St. James's Park (0.5 km), and Strawberry Tours (0.4 km).
What are some of the property amenities at Sofitel London St James?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel London St James?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel London St James?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel London St James?
Yes, parking is available to guests.
What are some restaurants close to Sofitel London St James?
Conveniently located restaurants include Hard Rock Cafe Piccadilly Circus, Leicester Square Kitchen, and Green Bar at Hotel Cafe Royal.
Are there opportunities to exercise at Sofitel London St James?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Does Sofitel London St James have airport transportation?
Yes, Sofitel London St James offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel London St James?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel London St James offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel London St James?
The staff speaks multiple languages, including English and French.