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Mercure London Kensington

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Traveller (300)
Room & Suite (295)
Dining (40)
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Overview
  • Excellent23%
  • Very good43%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
“privilege room”(15 reviews)
“earls court”(50 reviews)
“cromwell road”(30 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
4 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,652)
There are newer reviews for Mercure London Kensington
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Traveller rating
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73
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304
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242
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73
Show reviews that mention
All reviewsprivilege roomearls courtcromwell roadcomplimentary soft drinksa small double roomthe natural history museumroyal albert hallpiccadilly linebed was comfortablereception staffnespresso machinetube stationshort stayhyde parkbreakfast roomwest endkensington
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11 - 15 of 1,133 reviews
Reviewed 4 weeks ago

This is a super,small hotel very well run with attentive staff close to 2 underground stations both around 6/8 mins walk. The room we had on the 6th floor was very pleasant, comfortable and clean although the shower in the bathroom was not really up...More

Thank msroe
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 4 weeks ago

Dear msroe I appreciate you taking the time from your day to post a review on TripAdvisor following your recent stay at the hotel. I think it fair to say that you enjoyed the time you spent with us, including our bijoux lift! Thank you...More

Reviewed 4 weeks ago

Arrived for a Business trip middle of April, easy to find, close to Tube (5 mins brisk walk) the Staff here were exceptional, really welcoming/friendly and great sense of humour & full of personality. Hats-off to Lisa Kearney & her team. Rooms was good value...More

Thank Karl H
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 4 weeks ago

Dear Karl H Thank you for the kind review, it has brightened my day. The team are wonderful, I am very proud of them and the relationship that they build with our guests. I want this to be a home away from home and I...More

Reviewed 5 weeks ago via mobile

The staff are very helpful and caring They always make you feel very welcome and this applies to everyone there from the reception, Imed and Proscovia to the bar, cleaning and restaurant The rooms are good and the atmosphere is nice Location is great tooMore

Thank Paul W
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 4 weeks ago

Paul W Thank you so much for the lovely review that you have given the hotel - it is much appreciated. The team will be delighted with your kind words, especially Proscovia and Imed. They all love when they get their names "up in lights"...More

Reviewed 18 April 2018 via mobile

In a few weeks it is 5 years once I first stayed here and I'm here again, and next week and have stayed 10ish times a year since I first stayed here . It's still my first choice, first and foremost because the staff are...More

Thank RedFraggle73
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 19 April 2018

Dear RedFraggle73 5 years feels like only 5 minutes. It is always lovely having you stay with us. You have become part of the MLK family and it would not be the same if we did not see you all the time. Here is to...More

Reviewed 13 April 2018 via mobile

The guy on reception was so kind, on seeing how active my son was (he was very nervous as he was going into hospital very early the next day) he handed the key over and said “I think your son could do with some space...More

Thank Mumkey1967
Response from GuestRelations L, Manager at Mercure London KensingtonResponded 16 April 2018

Dear Guest, Thank you for taking your precious time to review your recent stay with us. I am delighted to hear you were impressed with the level of personalised service available at reception. Your feedback is very well received by the whole team. I am...More

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About
Amenities
Top amenities
Room Service
Bar/Lounge
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Restaurant
Details
Price range
US$135 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#385 Luxury Hotel in London
Room types
Non-Smoking Rooms
Details
Price range
US$135 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#385 Luxury Hotel in London
Room types
Non-Smoking Rooms
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Traveller (300)
Room & Suite (295)
Dining (40)
Business Centre & Event Rooms (9)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
Ask a question
dunkleys2016
15 November 2017|
AnswerShow all 3 answers
Response from MaryPSydney | Reviewed this property |
its best to email them
0
Votes
BrightonMarble
7 November 2017|
AnswerShow all 4 answers
Response from bakerman2017 | Reviewed this property |
There are several car parks in Kensington area; NCP Royal Garden Hotel NCP London Broadwood Terrace Indigo Hornton Street You can find more on internet.
1
Vote
Hernan G
6 June 2017|
Answer
Response from Z7468QUjohnc | Reviewed this property |
I totally agree with Hernan G.s sentiments. The staff (at present)are great, courteous and professional
0
Votes
Room Tips
"Avoid Room 201 - I suspect that there may be others with the same problems."
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"Find a CitizenM in london for less."
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"I like the rooms at the back of the hotel. Smaller but you can open the windows"
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"Avoid room 515 - it is a shoebox (and if you get the wrong staff they'll try to pass it off as a higher..."
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