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Mercure London Kensington

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Mercure London Kensington
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1,328 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure London Kensington
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Showing 892: English reviews
Wales
Reviewed 4 weeks ago

We booked two rooms for two nights. Unfortunately one of the rooms was not ready, so we decided to have a cup of tea in the lounge bar while waiting. Considering this hotel is part of the sustainability scheme called 'Planet 21', it is strange they have Starbucks in their hotels, I personally would prefer to have tea or coffee...

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Helpful?
4Thank Deceangi
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Thank you for sharing your feedback following your recent stay with us, it is a pleasure to receive your comments. We take all guest feedback seriously and use guest opinions to improve our experience. I am pleased to hear you enjoyed the room amenities and the handy smartphone which comes with our compliments, keeping you connected to your world with...

Reviewed 4 weeks ago via mobile

I booked a room on late rooms.com to meet two friends for an evening out in london. The room was really small but adequate and hotel right off cromwell road so good for cabs. I was going to give an ok review but this morning got an email from the hotel saying that as 'i had paid the wrong amount...

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Helpful?
1Thank petajanine
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Thank you for taking your time to share your recent review following your stay with us. I am extremely disappointed to hear you were disheartened following check out, I can assure you it was not our intention. It certainly was our error and can only apologies for the mistake made whilst processing your payment. I will personally investigate the tone...

blackburn
Reviewed 31 October 2016

This is a delightful place to stay, very handy for the delights of Kensington and a short walk from many major attractions. The staff were without exception delightful nd helpful and made us feel very welcome, nothing was too much trouble for them.

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1Thank Lily P
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Thank you for taking your precious time to review your recent stay at Mercure London Kensington. It is a pleasure to read your fantastic review. I am delighted to hear you found the hotel a delightful place to stay, we look forward to welcoming you back in the very near future. Our location is fantastic for exploring the great City...

Southampton, United Kingdom
Reviewed 31 October 2016

The staff were amazing! We arrived by car and the reception staff took our bags from the car and when we returned from parking the bags were in our room ready. Calling taxis, in the bar, there wasn’t anything they could have done better. Well done

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1Thank pauldS4154MV
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Your feedback is extremely well received by the whole team. I have shared your review with my staff and we are all delighted with your comments, Thank you. We take great pride in offering our guests a warm welcome at Mercure London Kensington. It is an honour to read you found the service exceptional with no room for improvement. We...

Toronto, Canada
Reviewed 29 October 2016

Rooms are small but typical for European hotels. Staff were all very helpful. I found it quiet and didn't need the earplugs provided. Comfortable bed and pillows. Okay English breakfast. TV is a bit challenging to search programming. Hotel is a 10 minute walk to the V&A, or north to Kensington High Street where there are restaurants, shopping, and more...

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Helpful?
2Thank M B
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Thank you for you lovely review following your recent stay at Mercure London Kensington. Our location is perfect for guests looking to explore London and the neighbourhood. We are easily accessible to Gloucester Road and Earls Court tube stations and offer easy access to the London bus routes allowing for convenient travel around Central London and beyond. We offer a...

Odense, Denmark
Reviewed 26 October 2016

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Thank jesperhvassschmidt
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

York, United Kingdom
Reviewed 19 October 2016 via mobile

We loved every minute of our trip! The hotel staff were lovely, the room was huge with everything we needed and Earls Court station was less than 5 minutes walking distance! One I would most definitely recommend! X

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1Thank RJBirrell23
Malcolm L, Management Office at Mercure London Kensington, responded to this review

Dear RJBirrell23, We are so pleased to hear that you have enjoyed your stay. Thank you very much for sharing your experience and we hope to have the opportunity of welcoming you another time. Warm regards, Jalila

Reviewed 18 October 2016 via mobile

Having stayed here in May this year we decided to use the hotel again as we flew back into London from a trip to Poland. The welcome was again warm and our room was fine. Yes it was small but for a one-nighter it more than met the need. It is easy to grumble about room size I guess but...

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1Thank CammyKevyy G
Malcolm L, Management Office at Mercure London Kensington, responded to this review

Dear CammyKevyy G, Thank you so much for your feedback and for awarding us a 5 star rating! Hoping to have the pleasure of welcoming you another time. Warm regards, Jalila

Gloucester
Reviewed 17 October 2016

This hotel is very good in some parts, not so good in others. On the positive side, the staff were really friendly and helpful. Check in was fast, breakfast was really busy, but they found somewhere for me to sit, and even let me know when they had replenished the buffet after it had run out of some items. On...

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Helpful?
2Thank Keef74
Malcolm L, Management Office at Mercure London Kensington, responded to this review

Dear Keef74, Thank you very much for highlighting the high level of service provided by our members of staff! It is always a pleasure reading such comments. We are sorry to hear that the shower did not seem to be in a working order and that you weren't able to locate the TV remote. We wish you had informed us...

Gloucestershire
Reviewed 17 October 2016

Convenient west London location close to Gloucester Road Tube. Room was cramped, but clean. Fine for a short stay, but I wouldn't want to stay a long time with lots of luggage. Special appreciation to the barman for recognising after 6 months. Service excellent with friendly staff.

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1Thank Aieeyaaa
Malcolm L, Management Office at Mercure London Kensington, responded to this review

Dear Aieeyaaa, Many thanks for your feedback and for highlighting our convenient location. In regards to bedrooms, we do offer several room categories and we would suggest our Superior Rooms for guests wishing extra space and additional perks. Hoping to welcome you another time. Kind regards, Jalila

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
Official Description (provided by the hotel)
We currently have off site parking next to the hotel at £30 a day.(T&C- Subject to availability) ... more   less 

Additional Information about Mercure London Kensington

Address: 1A Lexham Gardens | Kensington, London W8 5JJ, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park , Paddington / Maida Vale
Price Range: €107 - €261 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure London Kensington 4*
Number of rooms: 82
Reservation Options:
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Also Known As:
Mercure London Kensington Hotel London
Hotel Style:
#302 Luxury Hotel in London
#341 Family Hotel in London
#348 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Kensington staff and other travellers.
14 questions
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Questions? Get answers from Mercure London Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms seem inviting”
 of 5 bubbles 636stevef, 6 Dec 2016 | Read review
“Check the room details on the hotel website as these are very clear and if you like more space go for more than a standard double.”
 of 5 bubbles Jule352, 24 Nov 2016 | Read review
“High floor”
 of 5 bubbles Deceangi, 7 Nov 2016 | Read review
“Ask for what you need.”
 of 5 bubbles ahratsny, 26 Sep 2016 | Read review
“Get a suite”
 of 5 bubbles Turzum, 19 Sep 2016 | Read review
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